Account Coordinator

Since 1984, SCS Global Services has been a pioneer and leader in the field of sustainability standards and third-party certification, working across the economy in the natural resources, built environment, food and agriculture, consumer products and climate sectors. Partnering with companies, government agencies, NGOs, and stakeholders, we are striving to advance sustainable development goals through independent assessment, the application of sound science, and innovative solutions. Through these services, we are enabling decision-makers and purchasers to make informed decisions, giving innovators a competitive edge, and helping to drive the development of leadership standards to create a framework for continuous improvement.

Job Overview

The Account Coordinator is responsible for enhancing SCS' Flooring Services client portfolio and overall client experience. Primary responsibilities include supporting the flooring team and clients by tracking projects throughout the certification process with strong attention to detail and professional communication skills, both internally and externally.

Relevant Services/Schemes:

• FloorScore

Roles and Responsibilities

• Supports flooring certification projects from initiation through final client deliverables in support of Account Managers, Auditors, and Program Manager
• Process Private Label initial and renewal client applications, work orders, invoices, and inquiries ensuring accuracy and timely response
• Manage and complete final Deliverable for Certification Assessments timely based on expiration and Auditor reports
• Support and maintain strong, long term relationships with clients, GPC, Europe, India
• Support for Resolution of client issues and/or complaints
• Organize and maintain client files and documentation, assist in development and maintenance of program procedures, protocols
• Willingness to be proactive and work beyond job responsibilities to improve existing systems
• Interface with technical staff (remote & internal) to ensure timely service delivery
• Provide support and insight to the Marketing and Sales Teams
• Demonstrate working knowledge of each certification program supported
• Revenue flow comprehension
• Maintain GPG and update as necessary for client request and Data changes
• Support team account managers to balance work load

Qualifications

• Strong communication abilities and demonstrated abilities in critical analysis
• Ability to complete time-sensitive projects and to provide realistic deadlines
• Excellent organizational skills and strong attention to detail required
• Initiative and ability to work independently; responsive and adaptive to team environment
• Strong proficiency in Microsoft Office including Microsoft Word, Excel, and Power Point

Education and Experience

• Bachelor’s degree or equivalent combination of training and experience in a relevant field
• 1+ years’ experience in customer service, project coordination, or similar experience
• Experience using MS Office Suite, CRM and online business tools
• Excellent relationship building skills as well as project organizational techniques and tools
• Ability to multi-task and meet deadlines in a fast paced environment

Physical Requirements

Sit 6+ hours per day. Keyboarding 6+ hours per day. Must be able to speak and listen in person and on the phone.

The above description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Work Environment and Requirements

• Office work, remote (home office)

*SCS, Working Remotely:

At this time, SCS Global Services is recruiting all open roles to be remote; allowing our employees the ability to work flexibly and allowing SCS as a company to diversify the experience and perspectives of our growing workforce.

As part of our remote work, we want to ensure that our employees have what they need to work from home. We provide our new employees with a computer and can offer assistance in acquiring ergonomic necessities.

EEOC Statement:

SCS Global Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SCS Global Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training.

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