We're Cruise, a self-driving service designed for the cities we love.

We’re building the world’s most advanced, self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.

Cruisers have the opportunity to grow and develop while learning from leaders at the forefront of their fields. With a culture of internal mobility, there's an opportunity to thrive in a variety of disciplines. This is a place for dreamers and doers to succeed.

If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, join us.

Please note, this role is open only to current contingent workers who have been in a Field Support Representative role at Cruise for more than 90 days.

What you’ll be doing:

• Operating a vehicle manually (non-autonomous) primarily in pairs of two, alternating driver and passenger roles. You and a partner will respond to situations in the field in which AVs are unable to continue autonomous operations
• In partnership with remote stakeholders, you will triage, recover, and/or retrieve AVs, but not limited to placing the AV back into service or returning it to base, and/or customer interaction when necessary, liaising with other parties onsite (including customers, first responders, law enforcement, and tow truck operators)
• Documenting the scene and gathering reportable information
• Working with the Customer Support, Remote Assistance and Vehicle Service teams to delight passengers and return vehicles to service following on-road events
• Leading the launch and land functions of deploying and returning autonomous vehicles during driverless operations for egress and ingress, including operational safety checks
• Operating an autonomous vehicle in manual mode, with and without occupants, and assisting in cleaning, charging, and other functions to support fleet operations
• Leading ongoing training and mentoring of Field Support Representatives
• Logging and auditing Lost & Found items to ensure greatest probability of return to customers
• Perform ad hoc projects as needed, including those in support of AV testing, delivery and other community support and/or pilots

What you must have:

• Prioritize safety and maintain a safety-first mindset, while following all safe work practices and policies
• Comfortable working in a fast-paced environment, including interacting with the public
• Satisfy the legal requirements to become an AV Test Operator (13 CCR § 227.34), including being licensed to drive a motor vehicle in the U.S. for the three years immediately preceding your application, currently holding an active California Basic Class C driver's license or license encompassing Class C vehicles, and no more than one point on driving record
• Successfully complete a background check, drug screen and DMV Motor Vehicle Record check
• Ability to drive and/or ride in vehicle alternating roles for up to eight hours/day
• Ability to remain alert and extremely focused for uninterrupted blocks of time
• Accurately type and read on a laptop or tablet in a moving vehicle
• Ability to give and receive clear, prompt, and understandable verbal and written communications
• High attention to detail
• Safely operate in accordance with Cruise safety protocols and applicable law. This includes, but is not limited to: having a sufficient range of motion to frequently turn a steering wheel, operate the accelerator and brake, check blind spots and evaluate the environment, and maintaining appropriate air bag clearance
• Regularly perform physical work including, but not limited to, stooping, lifting, and moving up to 30 pounds, and walking up and down flights of stairs

The above physical demands describe the general nature of work being performed of the role, and are not intended to be an exhaustive list.

Bonus points!

• One year of customer service experience strongly preferred
• 6-9 months of prior Field Service Representative experience with Driverless Ops
• Previous operational experience with a large, 24/7 business
• Mobility or transportation experience, particularly with a large fleet
• Entrepreneurial experience/ownership mentality or other innovation history
• Enthusiasm for the potential of autonomous driving to move life forward in our cities and improve road safety

Work Schedule:

• 40 hours/week, eight-hour shifts, and two consecutive days off (subject to operational needs)
• You will be required to work nights and/or weekends

Why Cruise?

• Our benefits are here to support the whole you:
  • Competitive salary and benefits 
  • 401(k) Cruise matching program 
  • Medical / dental / vision, AD+D and Life
  • One Medical membership
  • Subsidized mental health benefits
  • Flexible vacation and company paid holidays
  • Healthy meals and snacks provided for non-remote employees
  • Paid parental, jury duty, bereavement, family care and medical leave
  • Fertility Benefits
  • Dependent Care Flexible Spending Account, subsidized by Cruise
  • Flexible Spending Account 
  • Monthly wellness stipend
  • Pre-tax Commuter Benefit Plan for non-remote employees
  • CruiseFlex - a working policy for US-Based Cruisers that lets you and your manager find what working style is best for you, whether it’s primarily in-person, primarily at home or a combination of home and in-office time.

• We’re Integrated
  • Through our partnerships with General Motors and Honda, we are the only self-driving company with fully integrated manufacturing at scale.

• We’re Funded
  • GM, Honda, Microsoft, T. Rowe Price & Walmart have invested billions in Cruise. Their backing for our technology demonstrates their confidence in our progress, team, and vision and makes us one of the leading autonomous vehicle organizations in the industry. Our deep resources greatly accelerate our operating speed.

• We’re Independent
  • We have our own governance, board of directors, equity, and investors. Our independence allows us to not just work on the edge of technology, but also define it.

• We’re Vested
  • You won’t just own your work here, you’ll have the potential to own equity in Cruise, too. We are competing in a market that is projected to grow exponentially, which gives our company valuation room to grow.
  • Recurring Liquidity Opportunity (RLO) - a unique equity program where employees, both current and former, have the option to sell any amount of their vested equity on a recurring basis, currently quarterly.

Cruise LLC is an equal opportunity employer. We strive to create a supportive and inclusive workplace where contributions are valued and celebrated, and our employees thrive by being themselves and are inspired to do the best work of their lives. 

We seek applicants of all backgrounds and identities, across race, color, ethnicity, national origin or ancestry, citizenship, religion, sex, sexual orientation, gender identity or expression, veteran status, marital status, pregnancy or parental status, or disability. Applicants will not be discriminated against based on these or other protected categories or social identities. Cruise will consider for employment qualified applicants with arrest and conviction records, in accordance with applicable laws.

Cruise is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the job application or interview process please let our recruiting team know or email HR@getcruise.com.

We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. To help us track the effectiveness and inclusivity of our recruiting efforts, please consider answering the following demographic questions. Answering these questions is entirely voluntary. Your answers to these questions will not be shared with the hiring decision makers and will not impact the hiring decision in any way. Instead, Cruise will use this information not only to comply with any government reporting obligations but also to track our progress toward meeting our diversity, equity, inclusion, and belonging objectives.

Vaccine Mandate. 

At Cruise, we’re tasked with leading in the communities we serve — and doing our part to help keep our communities and our teams safe. Our #StaySafe culture transcends and informs all we do, and because of this, as of October 31, 2021 Cruise will be mandating COVID-19 vaccinations for all US-based Cruisers who need or want to access any of our US Cruise facilities and engage in any business travel — including attending any in-person Company-sponsored event. 

If you are unable to get a vaccine due to a medical condition, disability, or a strongly-held religious belief, Cruise will consider requests for an accommodation.

Note to Recruitment Agencies: Cruise does not accept unsolicited agency resumes. Furthermore, Cruise does not pay placement fees for candidates submitted by any agency other than its approved partners.