What you will do<br>                                <span>Join us in helping companies of all sizes and industries take climate action today. We are dedicated to working as a team towards our common goal: making net zero a reality. </span><span> </span><br><br><span>Become part of our Marketing team in Munich, where we come up with creative ways to spread the word on sustainability through different media channels and to motivate audiences to act now. </span><span> </span><br><br><ul><li><span>You will create content that demonstrates thought leadership, raises awareness, and contributes to ClimatePartner’s advocacy strategy (e.g. news articles, thought leadership, blog posts, eBooks, and social media)</span></li><li><span>Review content prepared by non-native English speakers for publication on various platforms</span></li><li><span>Find the heart of the story, build enthusiasm, and motivate action through iconic climate action campaigns</span></li><li><span>Develop a deep understanding of corporate climate action and our target audiences’ motivators and pain points, and use this to contribute to the content strategy</span></li><li><span>Stay up to date on climate action trends and new regulations, providing analysis and reports for ClimatePartner and our clients</span></li><li><span>Understand and contribute to ClimatePartner’s key messages on climate action</span></li><li><span>Expand content development across digital, social and traditional media and channels</span></li></ul>                            Who you are<br>                                <ul><li><span>You are a native English speaker with an excellent command of the language</span></li><li><span>You are a communications professional with 1-3 years of experience in content marketing or copy writing</span></li><li><span>You have excellent writing, editing, and storytelling skills</span></li><li><span>You are creative in repurposing content for different uses, formats, audiences, and platforms</span></li><li><span>You have a basic knowledge of and a strong interest in climate action</span></li><li><span>You are thorough and open-minded, intellectually curious, focused on solutions</span></li><li><span>You are a team player and able to prioritise. You are motivated to work with groups and projects in a highly functional and culturally diverse environment </span></li><li><span>You have successfully completed a degree in marketing, communications, social sciences or journalism</span></li><li><span>German language proficiency at a B1/B2 level is a plus</span></li></ul>                            Benefits<br>                                Join our dynamic and international team where you can be who you are. We work together in an open and uncomplicated way and also enjoy socialising outside of work. In addition to a job with meaning, we also offer you the following benefits:<br> <br><ul><li>Our bright, modern offices are centrally located and easily accessible by all modes of transport</li><li>We love environmentally friendly alternatives for travelling to the office! To support this, you can opt for a JobRad</li><li>Sport clears your head and makes us feel good! We support you with a subsidy for various sports programmes</li><li>We offer 30 days holiday, because we believe that time off is important</li><li>We enable you to work flexibly and in a hybrid way so that you can achieve an even better work-life balance</li><li>Regular check-ins and development meetings are part of our feedback culture</li><li>You have the opportunity to take out a company pension scheme with an employer subsidy</li><li>It goes without saying that we provide free tea, coffee and fruit to ensure your well-being at work</li></ul>                            How to apply<br>                                Simply click the application button below to apply to this position. Make sure that you include the following documents in English:<br><br><ul><li>your latest CV</li><li>a cover letter</li></ul>Have any questions? Feel free to contact Stephanie Boss (<a href="mailto:jobs@climatepartner.com">jobs@climatepartner.com</a>) from the Marketing Team.<br><br>Creating an inclusive environment is important to us. We provide equal opportunities to all qualified applicants without regard to any aspect which makes them unique. If you need any reasonable adjustments to make the application process accessible for you, we’ll do our best to accommodate you.<br><br>Find out more about working at ClimatePartner and see all our current job openings at <a href="https://www.climatepartner.com/en/career">climatepartner.com/career</a>.<br><br>We look forward to your application!                            

Join us in helping companies of all sizes and industries take their own climate action today. We are dedicated to working as a team towards our common goal: improving lives.

Communication & Content Marketing Manager (m/f/d) – native English

<p>ClimatePartner supports companies in climate action: With our solution combining software and consulting, we support our clients in making a contribution to climate action and anchoring it in their strategy. Companies calculate carbon footprints for them or their products, set reduction targets, implement reductions, finance climate projects and are supported by ClimatePartner through to the communication of their climate action commitment. These five steps can be transparently tracked with the label ClimatePartner certified and the corresponding climate-ID page. Where these requirements cannot yet be met, we provide the opportunity to contribute to financing climate projects. This commitment can be demonstrated via the Financial climate contribution label as well as ClimatePartner’s established ID tracking.  <br><br>As we want to take climate action to a new level, we develop high-quality, certified climate projects with our ClimatePartner Impact business division. In addition to the positive effects on the climate, these and the other projects from the ClimatePartner portfolio provide additional benefits for the local communities, guided by the UN’s Sustainable Development Goals.  <br><br>ClimatePartner was founded in Munich in 2006. Our more than 500 employees in Barcelona, Berlin, Boston, Essen, Frankfurt, London, Milan, Munich (HQ), Paris, Stockholm, The Hague, Vienna, and Zurich support more than 6,000 companies from over 60 countries.</p>

Regional Marketing Specialist (m/v/d) Benelux

<div><b>About KOKO Networks</b></div><div>KOKO Networks is a venture-backed climate-tech company with 1,800+ employees across East Africa, India, and the United Kingdom. Our mission is to imagine and deliver technology that improves life in the world’s fastest growing cities. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth.  Our core lines of business currently include: (1) KOKO Fuel, an ultra-clean liquid bioethanol cooking fuel solution delivered via a network of smart fuel ATMs and leveraging existing downstream liquid fuels infrastructure; and (2) KOKO Climate, which retails the emissions reductions that occur from switching households from deforestation-based charcoal to KOKO Fuel. In 2021, KOKO was selected as the world’s leading emerging markets climate technology solution by FT/IFC. </div><div><br></div><div><b>Your Role</b></div><div>As the Marketing Manager for KOKO Networks Rwanda, you will be responsible for developing and executing Trade Marketing and Brand Building strategies. You will partner with the Channel team to ensure the execution of Trade Marketing plans. Your role will include developing customer-facing Brand Plans that make the brand more relevant, easy, and distinctive. You will be responsible for KPIs such as sales growth, penetration, and Brand Health metrics, as well as key initiatives in the 12-month national Brand Plan.</div><br><br><h3>What You Will Do</h3><ul><li><br></li><div><b>Strategy &amp; Planning:</b></div><li>Conduct brand audits, establish priorities, develop Customer Jobs to Be Done, and build a 12-month national Brand Marketing Plan for KOKO Fuel.</li><li>Create briefs and business cases for in-year tactical opportunities to drive growth.</li><li>Develop trade marketing strategy and plans across signage, and merchandising.</li><div><br></div><div><b>Execution:</b></div><li>Develop world-class brand activation plans and media plans.</li><li>Develop and project manage execution plans for key marketing initiatives.</li><li>Develop 12-month national Brand Activity plans that include innovation, renovation, and non-innovation-led growth activities partnering with the Head of Commercial and the Channel team. </li><li>Develop annual communication plans.</li><li>Share and align Trade marketing plans with Channel teams.</li><li>Ensure compliance with brand standards (signage, assortment, pricing, merchandising, planograms, promotion) at the point of sale through regular audits.</li><div><br></div><div><b>Coaching and mentoring:</b></div><li>Develop and train junior team members in the Marketing team.</li><div><br></div><div><b>Analytics and Reporting: </b></div><li>Manage the Marketing budget.</li><li>Use data and analytics to measure the effectiveness of marketing campaigns and adjust strategies accordingly. Report on marketing performance to senior leadership to demonstrate ROI and identify areas for improvement.</li></ul><h3>What You Will Bring to KOKO</h3><ul><li>Proven experience and track record at Senior Brand Manager or Marketing Manager level in Brand Building.</li><li>Demonstrated success designing marketing mixes and implementing brand strategies across urban and rural areas.</li><li>5-7+ years of experience in mass market retail and or FMCG</li><li>Fully operational capability in channel marketing, trade category management, trade marketing or customer marketing.</li><li>A University degree in a related field, with postgraduate degrees preferred.</li><li>Fully operational in brand building.</li><li>University degree in a related field, with postgraduate degrees preferred.</li><li>Comfort role modeling behaviors in line with KOKO culture, including leadership, professionalism, customer orientation, safety consciousness, and innovation.</li><li>Ability to work in a self-led manner, in an environment with significant time pressure.</li><li>Unquestionable integrity.</li></ul><br><div>KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!</div>

"Revolutionizing the way we communicate and connect with our loved ones through immersive virtual experiences."

Marketing Manager

What you will do<br>                                Join us in helping companies of all sizes and industries take climate action. We are dedicated to working as a team towards our common goal: improving lives.<br> <br>Become part of our Customer Management team in Boston, where we enable organizations to start their climate action journey, both at the product and company level. We help companies measure their carbon footprints, set goals, define reduction strategies, finance climate projects and communicate their efforts transparently. For leading companies, we embed climate action into their business through our unique certification – ClimatePartner Certified. In this position you will: <br><br><ul><li>Act as a customer manager across various industries such as Consumer Goods &amp; Retail, Food &amp; Beverage, Clothing, Energy, and Finance</li><li>Calculate corporate and product carbon footprints (Scope 1, 2 and 3)</li><li>Support and guiding our clients through our Software-as-a-Service (SaaS) tool</li><li>Help with the collection of quality input data for carbon footprints</li><li>Research and assign emission factors to improve our database as well as ensure alignment with various standards (e.g.GHG Protocol, SBTi) to improve our carbon footprint software and reports</li><li>Support our clients in identifying carbon hotspots and devising carbon reduction strategies at a high level</li><li>Present results of the footprints and facilitate discussions around next steps</li><li>Lead workshops with our clients on goal setting, reduction strategies, renewable energy and offsetting strategies</li><li>Prepare proposals for clients based on their needs</li><li>Provide insights on sustainability claims, communications and marketing initiatives based on the core pillars of transparency and credibility</li><li>Collaborate with colleagues in the US and Europe</li></ul>                            Who you are<br>                                <ul><li>You have at least 4-7 years of professional experience in environmental / sustainability consulting or equivalent in-house role</li><li>You are knowledgeable about the GHG Protocols and SBTi standards surrounding carbon accounting and goal setting</li><li>You have previous exposure to carbon accounting</li><li>You have an affinity for numbers, excellent analytical skills and are very comfortable in using Excel to an advanced level</li><li>You are incredibly passionate about sustainability, climate change and are driven by a strong conviction for climate action</li><li>You are an excellent project manager and can manage multiple complex projects effectively</li><li>You build relationships easily and believe in educating clients as a tool to build trust</li><li>You have exceptional communication skills and can communicate effectively with internal and external stakeholders and at a management level</li><li>You have an entrepreneurial mindset, sense of responsibility and willingness to take initiative</li><li>Your English language skills (written and verbal) are at a native level</li></ul><br>Desired, but not required:<br><br><ul><li>You have experience in life cycle analysis, corporate social responsibility strategy, climate risk, and CDP/TCFD reporting </li><li>You have a technical sustainability-related university degree or similar educational qualification</li></ul>                            Benefits<br>                                <ul><li><strong>Purpose</strong>: Working together to take effective climate action and improve lives. ClimatePartner has long established itself as a leading solutions provider for corporate climate action in Europe and the US</li><li><strong>Culture</strong>: Our lively, international employee culture is based on trust, infused by fun, and characterized by openness, allowing for a wide range of perspectives. Regular internal meetings and social events help foster our sense of belonging, collaboration, and respect</li><li><strong>Location</strong>: Our Boston office is located near Copley Square, central to a variety of commuting options</li><li><strong>Flexibility</strong>: We recognize that flexibility is important to achieving a healthy work-life balance. Hybrid work models and our family-friendly workplace help you do this. Note that this position is not remote </li><li><strong>Benefits</strong>: We offer attractive holiday, vacation, health care, and compensation packages</li><li><strong>Personal development</strong>: Our comprehensive onboarding program ensures that you are integrated thoroughly into our team, with regular training, feedback sessions, and coaching opportunities to help your continual personal growth and development</li></ul>                            How to apply<br>                                Simply click the application button below to apply for this position. Make sure that you include the following documents in English:<br><br><ul><li>resume</li><li>cover letter</li></ul>Please note: At this time, ClimatePartner cannot sponsor any type of visa. We are not an E-Verify company and are also unable to employ OPT or STEM visa holders.<br> <br>Creating an inclusive environment is important to us. We provide equal opportunities to all qualified applicants without regard to any aspect which makes them unique. If reasonable accommodation is needed to participate in the job application or interview process, please contact Gregg Demers at <a href="mailto:jobs@climatepartner.com">jobs@climatepartner.com</a>.<br> <br> Find out more about working at ClimatePartner and see all our current job openings at <a href="https://www.climatepartner.com/en/careers">climatepartner.com/careers</a>.<br> <br> We look forward to your application!                            

Sustainability / Climate Change Consultant

<h2 data-pm-slice="0 0 []">Opportunity</h2>
<p>Upstream Tech builds software products that accelerate the pace, scale, and impact of environmental work around the globe. We are looking for a talented team member to expand the reach and impact of <a href="https://www.upstream.tech/lens">Lens</a>, a remote monitoring platform used by hundreds of organizations to oversee and analyze conservation projects on 70+ million acres around the world. Our customers include The Nature Conservancy, the US Forest Service, and many more.</p>
<p>We are seeking a seasoned sales team member to help us grow into new markets and expand our footprint in existing markets which include conservation, forestry/forest carbon, and government. This team member will help scope and execute our go-to-market strategy to reach new types of customers, land new enterprise accounts, and help expand existing relationships. We are growing in a lot of new directions, and we could see a particularly strong fit for candidates with experience selling into energy utilities, corporate social responsibility teams, or governments.</p>
<p>The right candidate is driven by our mission, has enterprise-level sales or account management experience, has an understanding of environmental and/or geospatial issues, and demonstrates excellent independent work ethic and a desire to work closely with a driven, remote team. This person will report to the Lens Director of Growth &amp; Partnerships.</p>
<h3>Responsibilities</h3>
<ul>
<li>
<p>Lead sales opportunities and relationship development with customers in existing and expansion markets, to ensure our team meets or exceeds our annual and quarterly sales targets</p>
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<p>Close new business and strategically expand existing relationships</p>
</li>
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<p>Build strong customer relationships to support retention and expansion, often with larger enterprise opportunities</p>
</li>
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<p>Together with the Director of Sales, execute go-to-market strategy in expansion markets or with new product offerings</p>
</li>
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<p>Track expansion market industry trends and provide regular feedback and input to both the product and commercial teams to inform product development and financial forecasts</p>
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<p>Coordinate with our marketing team to develop content and advise on strategy in order to support outbound sales processes and increase quality inbound leads</p>
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<p>Some travel to conferences and sales meetings. Most presentations will be remote video presentations and phone meetings.</p>
</li>
</ul>
<h3>Preferred Qualifications</h3>
<ul>
<li>
<p>Undergraduate degree in a relevant field (e.g., business, environmental management, data science, engineering, energy); master&rsquo;s degree preferred</p>
</li>
<li>
<p>5+ years sales or account management experience, ideally with a SaaS product; experience closing large, complex deals, all the way through contracting</p>
</li>
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<p>Industry knowledge, connections and experience in geospatial and/or environmental issues, energy utilities, corporate social responsibility</p>
</li>
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<p>Experience with and comfort working with technology applications</p>
</li>
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<p>Must have US work authorization and work in a continental US time zone</p>
</li>
</ul>
<h3>You&rsquo;d be a good fit if</h3>
<ul>
<li>
<p>You want to work at a growing, impact-focused company. We measure our success with a triple bottom line and put our principles before profits.</p>
</li>
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<p>You're pragmatic and want to get things done without sacrificing quality.</p>
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<p>You're humble, empathetic, and understand that giving and receiving honest direct feedback helps everyone to grow.</p>
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<p>You&rsquo;re a great communicator, and can stay organized and manage your own time.</p>
</li>
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<p>You&rsquo;re excited to work in a remote-first environment.</p>
<p>&nbsp;</p>
</li>
</ul>
<p>If you&rsquo;re passionate about climate and environmental issues, we encourage you to apply if you don&rsquo;t meet every qualification.</p>
<h3>Compensation &amp; Benefits</h3>
<p>Starting pay for the successful applicant will depend on a variety of job-related factors, which may include job-related knowledge, skills, and experience, market location, business needs, other compensation components, and/or market demands. The starting base salary range for this role is expected to be in the range of $80,000 - $115,000. Additionally, this role has commission based on individual and team performance, and we offer equity to new employees.</p>
<p>We are proud to offer great benefits like 4 weeks of paid vacation and trans-inclusive health insurance plans (along with dental, vision and life insurance). We want our team to live full lives outside of work.</p>
<h3>Location&nbsp;</h3>
<p><strong>Remote</strong>. We conduct business using technologies like Slack and video conferencing. We do an annual in-person trip to work, bond, and celebrate our successes.</p>
<p><strong>Travel</strong>. We are looking for someone with flexibility to travel for meetings and conferences on an as-needed basis.</p>
<p>US work authorization is required.</p>
<h2>How to Apply</h2>
<p>If interested, please provide your resume detailing your experience as well as a cover letter at <a href="https://jobs.upstream.tech/" target="_blank" rel="noopener">jobs.upstream.tech</a>. Applications will be reviewed on a rolling basis.</p>
<p>Upstream Tech is committed to building, supporting, and growing a diverse team. We have a standardized interview process designed to reduce individual bias, and have structured pay scales to prevent inequity. We don&rsquo;t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</p>

Harnessing technology for environmental conservation with customizable planning and monitoring platforms for water management and agriculture.

Enterprise Account Executive

<p style="">Forests play an outsized role in climate impact. Globally, the natural cycle due to fall and regrowth alone results in larger fluctuation in GHG than all anthropogenic emissions combined. The exponential growth in wildfires, thus, is one of climate change’s most impactful implications to both nature and humanity. And it is happening right now, worldwide. In California alone, wildfires are now causing billions of dollars in damage and emitting the same amount of CO2 as 20M cars or 10M homes each year. While wildfire prevention is 20x more cost-effective than wildfire mitigation, in the current pace and scale of mitigation projects we are falling woefully behind the need. </p><p style="">At Earth Force, we’re developing a software solution suite that unlocks the execution of the landscape-scale wildfire prevention projects crucial for combatting the wildfire crisis. </p><p style="">Earth Force’s product team is building new products from scratch to combat the wildfire crisis. Our products bring cutting-edge technology integrating GIS and silvicultural data, to a hundred-year-old traditional industry impacting complex fieldwork. We are a small and agile team so everyone is important and affects the future of Earth Force’s products. </p><p style=""></p><h2>As a Product Designer on the team you’ll be responsible for:</h2><ul style=""><li><p style="">Leading the design process from concept to delivery, using a user-centric approach</p></li><li><p style="">Creating the ultimate user experience for a diverse set of user personas</p></li><li><p style="">Mastering a developing niche of the high-tech industry, supporting a unique work environment with challenging conditions</p></li><li><p style="">Envisioning intuitive user interfaces to support complex user workflows </p></li><li><p style="">Developing product marketing materials and supporting additional corporate design needs </p></li></ul><h2>Required qualifications:</h2><ul style=""><li><p style="">4+ years as a Product designer</p></li><li><p style="">Strong skills and knowledge of Figma </p></li><li><p style="">Experience with UX research and solving complex UX problems</p></li><li><p style="">Experience with data visualizations  </p></li><li><p style="">High level of written and spoken English</p></li></ul><h2>Advantage: </h2><ul style=""><li><p style="">A relevant Degree </p></li><li><p style="">Worked on GIS-related products </p></li><li><p style="">Designed B2B products  </p></li><li><p style="">Developed products for the forestry industry </p></li></ul>

Join Earth Force, an early-stage startup using cutting-edge technologies to prevent wildfires and tackle the climate crisis.

Sr. Product Designer

<div><b>About KOKO Networks</b></div><div>KOKO Networks is a venture-backed climate-tech company with 1,800+ employees across East Africa, India, and the United Kingdom. Our mission is to imagine and deliver technology that improves life in the world’s fastest growing cities. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth.  Our core lines of business currently include: (1) KOKO Fuel, an ultra-clean liquid bioethanol cooking fuel solution delivered via a network of smart fuel ATMs and leveraging existing downstream liquid fuels infrastructure; and (2) KOKO Climate, which retails the emissions reductions that occur from switching households from deforestation-based charcoal to KOKO Fuel. In 2021, KOKO was selected as the world’s leading emerging markets climate technology solution by FT/IFC. </div><div><br></div><div><span style="font-size:11pt;">KOKO Labs is the research and development arm of KOKO.  From ideas to reality, through user research, iterative design, and commercial development, KOKO Labs helps us imagine and deliver transformative technology-based solutions. </span></div><div><span style="font-size:11pt;">KOKO Labs’ dedicated team of entrepreneurs, researchers, designers and engineers work out of purpose-built facilities in Nairobi (Kenya), Pune, and Ahmedabad (India) partnering closely with technical, commercial, academic and regulatory experts from around the world.</span></div><div><br></div><div><span style="font-size:11pt;">KOKO Labs is seeking a Digital Product Designer to join our dynamic and innovative team. The Designer will be primarily responsible for creating compelling designs for our digital products. The successful candidate will have a passion for design, a strong eye for detail, a research mindset, ability to work on hazy briefs, and a desire to learn and grow in a fast-paced environment.</span></div><div><span style="font-size:11pt;">We build and test out projects quickly and they vary in type and reach. We work in a collaborative team and the culture helps you to build your own niche and allows exploring your skills in domains to want to grow in. This means the designer is never bored - you’ll be working on a range of projects - from user research, UX design, UI design, usability testing and even designing experience for something  beyond the products including but not limited to marketing materials, communications - of course based on your interest and skills. All you need is a good sense of design and a willingness to learn. </span></div><div><br></div><div><span style="font-size:11pt;">The designer is expected to work based out of our Pune, India or Nairobi, Kenya office.</span></div><br><br><h3>What You Will Do</h3><ul><li>Work closely with the different Labs teams to create user interfaces and experiences that are intuitive, user-friendly, and visually appealing.</li><li>Create UI design at different fidelity - low to high that help us move faster to iterate and improvise design.</li><li>Follow best practices of design including - user research, persona creation, empathy maps, journey maps, user flows, task flows, Information Architecture, wireframes and visual design. </li><li>Participate in the qualitative user research projects you are directly or indirectly involved in</li><li>Stay up-to-date with the latest design trends, tools, and techniques, and incorporate them into your work</li><li>Participate in design critiques, provide and receive feedback, and iterate on designs based on feedback</li><li>Ensure all design work is delivered on time, within budget, and to the highest quality standards</li><li>Participate in building the design culture at KOKO.</li></ul><h3>What You Will Bring to KOKO</h3><ul><li><br></li><div>We are looking for a highly technical individual contributor with significant experience in building customer-facing websites using WordPress or similar technology. Knowledge about integration with external systems would be important. You should be comfortable collaborating and leading projects in a remote environment, building rapport across the team, and doing what’s necessary to ensure KOKO’s products always deliver.</div><div><br></div><li>2-4 years of relevant experience in UX design / graphic design / visual communication, preferably in a tech or startup environment</li><li>Bachelor's / Master’s degree in UX design, Graphic Design, Visual Communication, or a related field</li><li>Strong portfolio that demonstrates a range of design skills</li><li>Proficient in at least in any one design tool, preferably Figma</li><li>Excellent communication, collaboration, and problem-solving skills</li><li>Ability to work independently, manage multiple projects simultaneously, and meet deadlines</li><div><br></div></ul><h3>What We Offer</h3><ul><li>Competitive salary plus a quarterly cash bonus</li><li>Annual compensation reviews - we reward great work</li><li>Discounted health insurance with no-cost financing for you and your dependents (in Kenya)</li><li>21 days of annual leave plus public holidays plus examination leave</li><li>Ongoing investment in you and your skills, incl. full access to over 5,000 online courses</li><li>The right equipment for the job - a choice of MacBook, Windows, or Linux laptop</li></ul><br><div>KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!</div>

Digital Product Designer

<div><b>About KOKO Networks</b></div><div>KOKO Networks is a venture-backed climate-tech company with 1,800+ employees across East Africa, India, and the United Kingdom. Our mission is to imagine and deliver technology that improves life in the world’s fastest growing cities. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth.  Our core lines of business currently include: (1) KOKO Fuel, an ultra-clean liquid bioethanol cooking fuel solution delivered via a network of smart fuel ATMs and leveraging existing downstream liquid fuels infrastructure; and (2) KOKO Climate, which retails the emissions reductions that occur from switching households from deforestation-based charcoal to KOKO Fuel. In 2021, KOKO was selected as the world’s leading emerging markets climate technology solution by FT/IFC. </div><div><br></div><div><b style="font-size:10pt;">Your Role</b></div><div>As the Manager, KOKO Care and KOKO Center, you will be responsible for overseeing the overall customer experience at KOKO Networks Rwanda. This multifaceted role includes managing high-quality customer service, developing customer care strategies, addressing customer inquiries and complaints, overseeing the performance and development of the customer care team, and managing the operations of KOKO Centers.</div><br><br><h3>What You Will Do</h3><ul><li><b>Customer Service: </b></li><li>Responsible for overseeing the delivery of high-quality customer service across all touchpoints, ensuring that customers have a positive experience with KOKO Networks.</li><div><br></div><div><b>Strategy:</b></div><li>Develop and implement customer care strategies that align with KOKO Networks' overall business objectives and meet the needs of our customers.</li><div><br></div><div><b>Feedback and Continuous Improvement: </b></div><li>Collect and analyze customer feedback to identify areas for improvement, and work with cross-functional teams to continuously enhance the customer experience.</li><div><br></div><div><b>Team Management: </b></div><li>Responsible for managing the performance and development of the customer care team, ensuring that they have the necessary skills and tools to deliver a world-class customer experience.</li><div><br></div><div><b>Call Center Management: </b></div><li>Responsible for overseeing the operations of the call center, ensuring that calls are handled efficiently and effectively, and that customer inquiries and complaints are resolved promptly.</li><div><br></div><div><b>Cross-functional Collaboration: </b></div><li>Must work closely with cross-functional teams across the organization, including Operations, Marketing, and Sales, to ensure that the customer experience is consistent and aligned with KOKO Networks' overall business objectives.</li><div><br></div><div><b>Sales Excellence:</b></div><li>As part of KOKO Center responsibilities, ensure effective selling of KOKO Cookers, delivering exceptional customer service support, assist with refueling, manage stock levels, and promoting customer engagement.</li><div><br></div><div><b>Data Recording and Reporting:</b></div><li>Accurately record customer interactions using KOKO software. Generate insightful reports for data-driven decision-making.</li></ul><h3>What You Will Bring to KOKO</h3><ul><li>Bachelor's degree from an accredited university, preferably in a business-related area of study.</li><li>4+ years of experience in a similar position.</li><li>Proven success in strong leadership.</li><li>Strong analytical thinking skills.</li><li>Commercial acumen.</li><li>Good planning and organizational skills.</li><li>Proficiency in customer service technology use, including Freshdesk or any other CRM software.</li><li>Ability to work under pressure and with minimum supervision.</li><li>Fluency in both Kinyarwanda and English.</li><li>Previous experience in a customer interactive and sales role, preferably with FMCG.</li><li>Passion for customer service.</li><li>High degree of self-motivation.</li><li>Results orientation and comfort in a performance-driven work environment.</li><li>Good computer skills and experience with system data inputs.</li><li>Strong written and oral communication skills.</li><li>Must present a copy of criminal records upon recruitment.</li></ul><br><div>KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!</div>

Manager, KOKO Care and KOKO Center

<div><b>About KOKO Networks</b></div><div>KOKO Networks is a venture-backed climate-tech company with 1,800+ employees across East Africa, India, and the United Kingdom. Our mission is to imagine and deliver technology that improves life in the world’s fastest growing cities. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth.  Our core lines of business currently include: (1) KOKO Fuel, an ultra-clean liquid bioethanol cooking fuel solution delivered via a network of smart fuel ATMs and leveraging existing downstream liquid fuels infrastructure; and (2) KOKO Climate, which retails the emissions reductions that occur from switching households from deforestation-based charcoal to KOKO Fuel. In 2021, KOKO was selected as the world’s leading emerging markets climate technology solution by FT/IFC. </div><div><br></div><div><b>Your Role</b></div><div>The Agent Relationship Manager is responsible for managing the performance of KOKO Agents in their designated zone. This involves driving customer acquisition through collaborative efforts on trade marketing initiatives, as well as developing collaborative business plans to achieve targets related to expanding KOKO's customer base.</div><br><br><h3>What You Will Do</h3><ul><li><b>Agent Performance and Relationship Management:</b></li><li>Oversee the performance and relationship management of KOKO Agents in your zone, including monitoring KPIs and providing coaching to improve performance.</li><div><br></div><div><b>Team Management:</b></div><li>Lead and manage a team of agent relationship representatives, setting clear expectations and goals, and providing ongoing coaching and feedback to ensure their success.</li><div><br></div><div><b>Customer Acquisition:</b></div><li>Drive customer acquisition through collaborative business planning and Trade Marketing Initiatives, work collaboratively with Agents  to increase awareness and interest in KOKO's products and services.</li><div><br></div><div><b>Target Delivery:</b></div><li>Set monthly priorities and execute on activity plans to ensure delivery of targets related to growing KOKO's customer base.</li><div><br></div><div><b>Sales Process Execution:</b></div><li>Ensure effective execution of all Agent Network Sales processes through the sales cycle to enable a positive Agent and customer experience.</li><div><br></div><div><b>Collaboration:</b></div><li>Engage collaboratively with in-house Agent and customer support teams as well as marketing to align and coordinate customer acquisition growth strategies.</li><div><br></div><div><b>Market Intelligence:</b></div><li>Gather market intelligence and customer feedback to share back to commercial leadership, providing insights to inform strategic decision-making.</li></ul><h3>What You Will Bring to KOKO</h3><ul><li>Bachelor's degree from an accredited university, preferably in a business related area of study</li><li>5+ years experience in a similar position</li><li>Commercial acumen</li><li>Good planning and organizational skills</li><li>Ability to work under pressure and with minimum supervision</li><li>Comfort role modeling behaviors in line with KOKO culture, including leadership, professionalism, customer orientation, safety consciousness, and innovation</li><li>Unquestionable Integrity</li><li>Proficient in English and Kinyarwanda</li></ul><br><div>KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!</div>

Agent Relationship Manager

<div><b>About KOKO Networks</b></div><div>KOKO Networks is a venture-backed climate-tech company with 1,800+ employees across East Africa, India, and the United Kingdom. Our mission is to imagine and deliver technology that improves life in the world’s fastest growing cities. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth.  Our core lines of business currently include: (1) KOKO Fuel, an ultra-clean liquid bioethanol cooking fuel solution delivered via a network of smart fuel ATMs and leveraging existing downstream liquid fuels infrastructure; and (2) KOKO Climate, which retails the emissions reductions that occur from switching households from deforestation-based charcoal to KOKO Fuel. In 2021, KOKO was selected as the world’s leading emerging markets climate technology solution by FT/IFC. </div><div><br></div><div><b>Your Role: </b></div><div>As the Customer Care Team Leader at KOKO Networks Rwanda, you will be an integral part of our customer-centered approach, Your role involves overseeing and guiding a team of KOKO Center Representatives, supporting their sales efforts, and managing the day-to-day operations of the call center, assisting in the development of customer care strategies.</div><div><br></div><br><br><h3>What You Will Do</h3><ul><li><b>Customer Service: </b></li><li>Responsible for overseeing the delivery of high-quality customer service across all touchpoints, ensuring that customers have a positive experience with KOKO Networks.</li><div><b>Team Management: </b></div><li>Responsible for managing the performance and development of the customer care team, ensuring that they have the necessary skills and tools to deliver a world-class customer experience.</li><div><b>Cross-functional Collaboration: </b></div><li>Must work closely with cross-functional teams across the organization, including Operations, Marketing, and Sales, to ensure that the customer experience is consistent and aligned with KOKO Networks' overall business objectives.</li><div><b>Sales Excellence:</b></div><li>Provide guidance and training to KOKO Center Representatives to effectively showcase the benefits of KOKO Cookers and drive sales.</li><li>Monitor sales performance and provide feedback to team members to help them achieve their sales targets.</li><div><b>Customer Service Support:</b></div><li>Responsible for overseeing the delivery of high-quality customer service across touchpoints. Ensure that customer queries are recorded accurately in the KOKO Software for prompt resolution and efficient customer service.</li><div><b>Data Recording and Reporting:</b></div><li>Generate insightful reports to inform decision-making and identify areas for improvement.</li></ul><h3>What You Will Bring</h3><ul><li>Bachelor's degree from an accredited university, preferably in a business-related area of study</li><li>8+ years experience in a similar position </li><li>Proven success of strong leadership</li><li>Strong analytical thinking skills</li><li>Commercial acumen</li><li>Good planning and organizational skills</li><li>Customer service technology use: Fresh desk or any other CRM software</li><li>Ability to work under pressure and with minimum supervision</li><li>Comfort role modeling behaviors in line with KOKO culture, including leadership, professionalism, customer orientation, safety consciousness, and innovation</li><li>Unquestionable Integrity</li></ul><br><div>KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!</div>

Customer Team Leader

<div><b>About KOKO Networks</b></div><div>KOKO Networks is a venture-backed climate-tech company with 1,800+ employees across East Africa, India, and the United Kingdom. Our mission is to imagine and deliver technology that improves life in the world’s fastest growing cities. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth.  Our core lines of business currently include: (1) KOKO Fuel, an ultra-clean liquid bioethanol cooking fuel solution delivered via a network of smart fuel ATMs and leveraging existing downstream liquid fuels infrastructure; and (2) KOKO Climate, which retails the emissions reductions that occur from switching households from deforestation-based charcoal to KOKO Fuel. In 2021, KOKO was selected as the world’s leading emerging markets climate technology solution by FT/IFC. </div><div><br></div><div><span style="font-size:10pt;">KOKO Labs is the research and development arm of KOKO.  From ideas to reality, through user research, iterative design, and commercial development, KOKO Labs helps us imagine and deliver transformative technology-based solutions. </span></div><div><br></div><div><span style="font-size:10pt;">KOKO Labs’ dedicated team of entrepreneurs, researchers, designers and engineers work out of purpose-built facilities in Nairobi, Kenya and Gandhinagar, India partnering closely with technical, commercial, academic and regulatory experts from around the world. </span></div><div><br></div><div><span style="font-size:10pt;">KOKO Labs is seeking a Visual Designer to join our dynamic and innovative team. The Visual Designer will be responsible for creating compelling visual designs for our digital and physical products and marketing materials. The successful candidate will have a passion for design, a strong eye for detail, and a desire to learn and grow in a fast-paced environment.</span></div><div><br></div><div><span style="font-size:10pt;">We build and test out projects quickly and they vary in type and reach. This means the visual designer is never bored - you’ll be working on a range of projects - from branding to customer facing marketing material and even low fidelity prototypes. All you need is a good sense of visual design and a willingness to learn the business. </span></div><div><br></div><div><span style="font-size:10pt;">The designer is expected to work based out of our Ahmedabad / Gandhinagar offices.</span></div><br><br><h3>What you will do</h3><ul><li>Work closely with the different Labs teams to create visual designs that align with our brand guidelines and business objectives</li><li>Design and produce high-quality graphics for digital and physical products</li><li>Create engaging social media graphics and other marketing materials that resonate with our target audience</li><li>Collaborate with the product team to create user interfaces and experiences that are intuitive, user-friendly, and visually appealing</li><li>Stay up-to-date with the latest design trends, tools, and techniques, and incorporate them into your work</li><li>Participate in design critiques, provide and receive feedback, and iterate on designs based on feedback</li><li>Ensure all design work is delivered on time, within budget, and to the highest quality standards</li></ul><h3>What you will bring to KOKO</h3><ul><li>Bachelor's / Master’s degree in Graphic Design, Visual Communication, or a related field</li><li>3-5 years of relevant experience in graphic design or visual communication, preferably in a tech or startup environment</li><li>Strong portfolio that demonstrates a range of visual design skills</li><li>Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other design tools</li><li>Working knowledge of  Figma will be a big plus</li><li>Ability to work independently, manage multiple projects simultaneously, and meet deadlines</li><li>Excellent communication, collaboration, and problem-solving skills</li></ul><br><div>KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!</div>

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