About the CompanyKoBold Metals Zambia Limited is a Zambian-led company exploring for the ore deposits that will become the next generation of new mines in Zambia.KoBold Metals Zambia is the Zambian affiliate of KoBold Metals, a U.S.-based company exploring around the world for battery metals using proprietary AI to guide exploration decisions. Our business is discovering, defining, expanding, and developing mineral resources, and our objective is to achieve a step-change improvement in exploration success resulting in more tier 1 resources discovered faster, with fewer failures, and with far less exploration capital.KoBold is privately held and its investors include: institutional asset managers T. Rowe Price and Canada Pension Plan Investments; technology venture capitalists Andreessen Horowitz, Bill Gates’s Breakthrough Energy Ventures, BOND Capital, Standard Investments, and Sam Altman’s Apollo Projects; and leading natural resources companies Equinor, Mitsubishi, and BHP.KoBold Metals Zambia is building a rapidly growing team of Zambian geologists, operators, and executives to identify, acquire, explore, and develop exploration opportunities and mineral resources drawing upon KoBold’s technology and the expertise of colleagues worldwide. Duties and Responsibilities (other duties may be assigned):<ul><li>Provide technical support to end users.</li><li>Take ownership of queries / requests / complaints and provide timely, relevant and appropriate solutions including timely updating of JIRA Service Desk according to developing helpdesk procedures.</li><li>Perform general workstation configuration, maintenance, relocation and troubleshooting. in both macOS and Windows environments.</li><li>Maintain accurate and up-to-date hardware and license inventory and ensure all resources are enrolled in mobile device management systems.</li><li>Perform custom application installations, configurations, and upgrades.</li><li>Collaborate with end users, developers and project technical staff to ensure data platforms including data in the systems constantly operate efficiently and meet the needs of end users.</li><li>Develop and document procedures to ensure efficient, effective service to all users.</li><li>Follow all Security, Certification, and Information Security protocols.</li><li>Onboard new employees through creation of accounts and resources for users as they join, and offboard as necessary.</li><li>Support the corporate network and be the first point of contact for support queries. </li><li>Support technical issues for geoscience colleagues deployed at remote field camps.</li><li>Work on automating existing workflows and creating new self-service capabilities both within IT and across teams.</li><li>Identify opportunities to improve our technical environment, user experience, and IT systems and processes; </li><li>Train and support end users in the accurate use of hardware and Kobold systems.</li><li>Assist the supervisor of record in executing the overall vision and strategic direction for the projects as well as in ensuring that project deliverables are met.</li><li>Perform other duties as assigned by the IT Lead .</li></ul>Qualifications:  Applicants for this position should possess the following minimum qualifications:<ul><li>Degree in the field of Information Systems, Information Technology or Computer Science;</li><li>At least three (3) years of experience in a similar role;</li><li>Strong representational and interpersonal skills;</li><li>Basic Knowledge in Programming; Python</li><li>Ability to prepare and deliver public presentations;</li><li>Excellent written and verbal communication and presentation skills in English;</li></ul> We are committed to equal employment opportunities for all people.This position is a full-time contract role.At this time, we are only accepting applications from Zambian nationals.Location:    Copperbelt, Zambia.

AI-powered KoBold Metals® is revolutionizing electrification and combatting climate change with breakthrough discoveries and top-tier industry talent.

IT Support Technician, Zambia

Enphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives. Today, the Enphase Energy System helps people make, use, save, and sell their own power. Enphase is also one of the fastest growing and innovative clean energy companies in the world, with approximately 68 million products installed across more than 145 countries.    We are building teams that are designing, developing, and manufacturing next-generation energy technologies and our work environment is fast-paced, fun and full of exciting new projects. If you are passionate about advancing a more sustainable future, this is the perfect time to join Enphase!      <h3 style="font-size:10.0pt;line-height:108.0%;margin:0.0pt;"><a></a>About the role </h3>To give our customers the best experience and quick resolution.        <h3 style="font-size:10.0pt;line-height:108.0%;margin:0.0pt;"><a></a>What you will do</h3><ul><li>Enphase support teams work 24*7 and 365 days a year</li><li>Candidates will be required to make Outbound calls and set up appointments with Enphase End User Customer for support technician to visit the user’s premises</li><li>Coordinating with Enphase Field Service Technician to schedule site visits. Assisting other team-members with troubleshooting and/or administrative tasks as needed</li><li>Candidate may also be required to answer inbound Emails / Chats / Phone calls Enphase customers during assigned hours </li><li>Candidates must be open to work on weekends and night shifts</li><li>Documenting all activity in a central CRM/Help Desk software platform</li><li>Following departmental conventions and procedures</li><li>Participating in ongoing training/education of industry standards and Enphase product-specific information</li><li>Professionally represent Enphase via all communications mediums</li><li>Abiding by all company policies and standards of conduct contained in the Enphase Energy employee-manual</li><li>Performing other duties as assigned</li><li>Conducting remote troubleshooting of Enphase products</li><li>Troubleshooting, approving, and executing warranty claims</li><li>Providing pre-sales information about Enphase products</li><li>Assisting with the activation of new Enphase sites as needed</li></ul><h3 style="margin:0.0pt;">Who you are and what you bring</h3><ul><li>Should be a Graduate – B.E/B.Tech/BCA/MCA/BSC or MSC in Computer Applications</li><li>Should have a minimum of 1 year experience supporting customers in Tech Support or Customer Support role. Freshers will not be considered for the role</li><li>Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers</li><li>Strong verbal and written communications skills</li><li>Computer literate (PC skills essential, Mac OS desirable)</li><li>General understanding electrical concepts, AC &amp; DC circuits, electrical or electronics background would be highly desirable</li><li>Exposure to solar/PV-related environments will be beneficial</li><li style="font-family:sans-serif , arial , helvetica;">Proficient in French &amp; Dutch speaking</li></ul>

Revolutionizing clean energy solutions worldwide. Join us in our mission and experience a sustainable future.

Field Service Coordinator - French & Dutch

<div> Enphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives. Today, the Enphase Energy System helps people make, use, save, and sell their own power. Enphase is also one of the fastest growing and innovative clean energy companies in the world, with approximately 68 million products installed across more than 145 countries.       </div><div>       </div><div>We are building teams that are designing, developing, and manufacturing next-generation energy technologies and our work environment is fast-paced, fun and full of exciting new projects.        </div><div> </div><div>If you are passionate about advancing a more sustainable future, this is the perfect time to join Enphase!       </div><div>       </div><div>About the role Enphase Energy is looking for Customer Service Representative to provide inbound phone calls services to Customer Support Level 1.       </div><div>       </div><div>What you will do •    Answer inbound phone calls to the Customer Support Level 1 phone queue. •    Respond to inbound emails to the Customer Support group address. •    Provide pre-sales information about products. •    Document all activity in a central CRM/Helpdesk software platform. •    Troubleshoot technical issues related to installations. •    Assist with the activation of new sites as needed. •    Coordinate with Engineering with tracking of field; issues, and subsequent product-modifications, logging product bugs in a central database •    Assist other team members with troubleshooting and/or administrative tasks as needed. •    Monitor and act upon quality analysis reports provided by the QA team. •    Participate in ongoing training/education of industry standards and product-specific information. •    Follow departmental conventions and procedures in a positive manner. •    Professionally represent Client via all communications mediums •    Abide by all company policies and standards of conduct contained in the Client manual.       </div><div>       </div><div>Who you are and what you bring. •    High school diploma or GED equivalent •    Experience with PC and MAC OS X •    Excellent verbal and written communication skills •    Excellent interpersonal skills with both external customers and internal employee •    Ability to multi-task in a very fast-paced environment •    Be able to type at least 30 WPM. •    Call center experience •    Experience with solar electric products, residential electrical applications, and Nation Electric Cod (NEC) are helpful. •    Experience with consumer-grade networking TCP/IP data networking preferred.       </div><div>   </div><div>Physical Requirements: •    Prolonged periods sitting at a desk and working on a computer. •    Hand and finger manipulation using phone and keyboard. •    Extended time on phone with customers       </div><div> Benefits: •    Medical, Dental and Vision Care •    Health Savings Account (HSA) •    Flexible Spending Accounts (FSA) •    Paid Vacation •    Paid Sick Time •    Tuition Reimbursement •    10 Paid Holidays •    401(k) Retirement Savings Plan •    Employee Stock Purchase Plan (ESPP) •    Short Term Disability Insurance (STD) &amp; Long-Term Disability Insurance (LTD) •    Life and Accidental Death and Dismemberment Benefits (AD&amp;D) •    Voluntary (Optional) Life Insurance •    Pet Insurance •    Employee Assistance Program (EAP)       </div><div>       </div><div>The base pay range for this position is $16 to $20 per hour. This salary range may be modified in the future. The successful candidate’s starting pay will be determined based on job-related skills, experience, education or training, work location, and market conditions. This position is also eligible for bonus, equity, and benefits.         </div>

Customer Service Representative

<div style="line-height:15.0pt;background:white;margin:7.5pt 0.0in 7.5pt 0.0in;">Enphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives. Today, the Enphase Energy System helps people make, use, save, and sell their own power. Enphase is also one of the fastest growing and innovative clean energy companies in the world, with approximately 68 million products installed across more than 145 countries.    </div><div style="margin-bottom:0.0in;line-height:normal;background:white;">We are building teams that are designing, developing, and manufacturing next-generation energy technologies and our work environment is fast-paced, fun and full of exciting new projects.    </div><div style="margin-bottom:0.0in;line-height:normal;background:white;">    </div><div style="margin-bottom:0.0in;line-height:normal;background:white;">If you are passionate about advancing a more sustainable future, this is the perfect time to join Enphase!    </div><div style="line-height:15.0pt;background:white;margin:7.5pt 0.0in 7.5pt 0.0in;"></div><div style="line-height:15.0pt;background:white;margin:7.5pt 0.0in 7.5pt 0.0in;">About the role:</div><div style="line-height:15.0pt;background:white;margin:7.5pt 0.0in 7.5pt 0.0in;">The Customer Support Representative - Bi-lingual French role is responsible for delivering best in class support to our customers and installer partners. </div><div style="line-height:15.0pt;background:white;margin:7.5pt 0.0in 7.5pt 0.0in;">What you will do:</div><ul style="margin-top:0.0px;"><li>Answer inbound phone calls to the Customer Support Level 1 phone queue.</li><li>Respond to inbound emails to the Customer Support group address.</li><li>Provide pre-sales information about products.</li><li>Document all activity in a central CRM/Helpdesk software platform.</li><li>Troubleshoot technical issues related to installations.</li><li>Assist with the activation of new sites as needed.</li><li>Coordinate Engineering with tracking of field; issues, and subsequent product-modifications, logging product bugs in a central database.</li><li>Assist other team members with troubleshooting and/or administrative tasks as needed.</li><li>Monitor and act upon quality analysis reports provided by the QA team.</li><li>Participate in ongoing training/education of industry standards and product-specific information.</li><li>Follow departmental conventions and procedures in a positive manner.</li><li>Professionally represent Client via all communications mediums.</li><li>Abide by all company policies and standards of conduct contained in the Client manual.</li></ul><div style="line-height:15.0pt;background:white;margin:7.5pt 0.0in 7.5pt 0.0in;">Who you are and what you bring:</div><ul style="margin-top:0.0px;"><li>Three plus years of call center experience, preferred.</li><li>Bi-lingual in English and French</li><li>High school diploma or GED equivalent.</li><li>Experience with solar electric products, residential electrical applications and Nation Electric Cod (NEC) helpful.</li><li>Experience with consumer-grade networking TCP/IP data networking preferred.</li><li>Experience with PC and MAC OS X.</li><li>Excellent verbal and written communication skills.</li><li>Ability to multi-task in a very fast-paced environment.</li><li>Be able to type at least 30 WPM.</li><li>Excellent interpersonal skills with both external customers and internal employees.</li></ul><div style="line-height:15.0pt;background:white;margin:7.5pt 0.0in 7.5pt 0.0in;">Physical Requirements:</div><ul style="margin-top:0.0px;"><li>Prolonged periods sitting at a desk and working on a computer.</li><li>Hand and finger manipulation using phone and keyboard.</li><li>Extended time on phone with customers.</li></ul><div style="line-height:15.0pt;background:white;margin:7.5pt 0.0in 7.5pt 0.0in;">Benefits:</div><ul style="margin-top:0.0px;"><li>Medical, Dental and Vision Care</li><li>Health Savings Account (HSA)</li><li>Flexible Spending Accounts (FSA)</li><li>Employee Stock Purchase Plan</li><li>Paid Vacation</li><li>Paid Sick Time</li><li>Tuition Reimbursement</li><li>10 Paid Holidays</li><li>401(k) Retirement Savings Plan</li><li>Short Term Disability Insurance (STD) &amp; Long-Term Disability Insurance (LTD)</li><li>Life and Accidental Death and Dismemberment Benefits (AD&amp;D)</li><li>Voluntary (Optional) Life Insurance</li><li>Pet Insurance</li><li>Employee Assistance Program (EAP)</li></ul><div style="line-height:normal;background:white;">The base pay range for this position is $20.50 per hour. This position is also eligible for bonus, equity, and benefits.</div>

Customer Support Representative - Bi-Lingual - French

At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.Position Summary:As part of the Trane WorkSight Team, this virtual/remote WorkSight Application Developer will partner with business Product Owners, Product Analysts, Platform Architects, Quality Assurance Analysts, Back-office functional teams, and program sponsors to analyze, define, and implement applications to drive transformation for our users.WorkSight provides selling tools, product selection tools, data maintenance tools, HVAC project management tools and other tools that help users manage the full life cycle of business opportunities from business lead all the way through project execution and closure for our Trane Commercial HVAC Americas SBU. Our tools are transforming into a modern web based, mobile platform to satisfy the needs of our mobile sales force and Trane customers. This individual will provide IT expertise to regularly deliver functionality to the users.Thrive at work and at home:<ul><li>Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives</li><li>Family building benefits include fertility coverage and adoption/surrogacy assistance.</li><li>401k match up to 6%, plus an additional 2% core contribution = up to 8% company contribution!</li><li>Paid Time Off, including in support of volunteer and parental leave needs.</li><li>Educational and training opportunities through company programs along with tuition assistance and student debt support .</li><li>Learn more about our benefits here (https://careers.tranetechnologies.com/global/en/benefits) !</li></ul>Core Job Responsibilities (others may be added):<ul><li>Provide application enhancements, maintenance, and support for assigned systems, including security and accessibility.</li><li>Partner with business users to evaluate, select, and implement vendor software.</li><li>Partner with business users to understand business processes and requirements, translate them into application requirements, and develop and implement system solutions that improve efficiencies, maximize customer experience, and grow and retain business.</li><li>Work closely with other developers, Product Analysts, Platform Architects, QA Analysts and Product Owners to develop tested solutions with best practices and approved design patterns.</li><li>Ensure on time, on budget, and on specification delivery of software solutions.</li><li>Actively monitor and respond to technical hardware and software problems utilizing hardware and software testing tools and techniques as well as assist in managing overall system capacity.</li><li>Define system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.</li><li>Act as a subject matter expert for assigned systems.</li><li>Communicate with business users within all levels of the organization.</li><li>Provide 2nd level support/technical expertise to help desk support personnel.</li><li>Work with geographically distributed team members, users, and customers.</li><li>Interface with external vendor support service groups.</li><li>Manage projects through all phases of project management methodology.</li><li>Limited overnight travel may be required.</li></ul>Minimum Qualifications:<ul><li>Bachelor’s Degree in Computer Science and at least an IT Internship is required.</li><li>OR –</li><li>Associate’s Degree in Computer Science will be considered with at least 2 years of IT work experience required.</li></ul>Key Competencies:<ul><li>Knowledge of an object-oriented programming language is required (C#/TypeScript is preferred).</li><li>Knowledge of ASP.NET or other web development is required (familiarity &amp; use of a microservice architecture is preferred).</li><li>SQL experience is required (Oracle preferred)</li><li>Time management, planning, organizational and analytical skills are required.</li><li>A high-level of professionalism is required for working remotely – including timely attendance and participation in internal meetings and consistent availability during core business hours.</li><li>Ability to translate business needs into system requirements.</li><li>Working understanding of software development process is required.</li><li>Must be self-motivated, willing to take initiative, able to function effectively in independent and team based situations.</li><li>Very good written and oral communication skills with good interpersonal skills, able to express concepts and ideas with clarity.</li><li>Able to work on multiple projects at once and effectively prioritize tasks.</li><li>Experience with .NET C#, Typescript/Angular, C++, HTML, JavaScript, SQL, MongoDB, XML, Nintex and web services is a plus.</li><li>Project management skills are a plus.</li></ul>Annual Compensation Range is $58,000 to $123,000 annually. Disclaimer : This salary range is based on US national averages. Actual pay could be a result of seniority/experience level, merit and geographic location where the actual work is performed.We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Application Developer

<div>Do you want to use your passion and talent to make consumption more sustainable? We're Europe's fastest-growing marketplace for refurbished products, empowering customers to acquire items up to 40% cheaper while making a substantial impact on reducing CO2 emissions compared to buying new devices.Since our launch in February 2017, we grew to more than 300 employees and expanded across the European region. Throughout this journey, we've successfully concluded three substantial funding rounds, selling hundreds of thousands of products. Thanks to our team's efforts, we were recognized as the Top Employer in the DACH region (2023 and 2024) by <a href="https://www.kununu.com/at/refurbed">Kununu</a> and secured the title of an <a href="https://www.acm.org/membership/preferred-employers-list">ACM Preferred Employer</a> (2023). </div>As a Senior IT Administrator at refurbed, you will work closely with your colleague to maintain and enhance our IT systems, ensuring stability, security, and efficiency. You will have the opportunity to utilise your deep technical knowledge in Windows administration and networking to identify and resolve complex issues, implement best practices, and drive forward projects that enhance our IT infrastructure. Typically, around 40% of your time will be spent on supporting our staff (helpdesk). Technology we use includes: Office365, Microsoft Windows, Azure AD, UniFi Network.  WHO YOU ARE<ul><li>Bachelor's degree in computer science, Information Technology, or related field. </li><li>Minimum of 4 years of experience in IT administration, with a focus on Windows systems and networking.  </li><li>At least intermediate understanding of Linux/Unix systems (installation, configuration, administration). </li><li>At least basic programming/scripting knowledge (e.g., PowerShell, Bash, Python). </li><li>Deep technical knowledge of Windows Server administration, Active Directory, Microsoft Intune, DNS, DHCP, and Group Policy. </li><li>Strong understanding of networking principles and protocols, including TCP/IP, VLANs, routing, and switching. </li><li>Experience working in a small team environment, with the ability to work independently and take initiative. </li><li>Excellent problem-solving skills with the ability to analyse complex issues and propose effective solutions. </li><li>Strong communication skills, with the ability to effectively collaborate with both technical and non-technical stakeholders, as well as present news to the company. </li></ul>WHAT YOU'LL DO<ul><li>Take ownership of maintaining and improving the company's IT infrastructure, including hardware, software, and networking components. </li><li>Work independently and collaboratively to drive projects aimed at enhancing system reliability, security, and performance. </li><li>Identify and troubleshoot technical issues, ensuring timely resolution and minimal disruption to business operations. </li><li>Implement and enforce best practices and standards to optimise system functionality and security. </li><li>Collaborate with internal stakeholders to understand requirements and provide technical insights and recommendations. </li><li>Document solutions, processes, and configurations to facilitate knowledge sharing and ensure continuity of operations. </li><li>Provide comprehensive technical support to internal staff through the IT helpdesk, addressing inquiries, troubleshooting issues, and resolving technical challenges promptly and effectively. Ensure a high level of customer satisfaction by delivering clear and concise solutions tailored to the end-user's needs and technical proficiency. </li></ul>LOCATIONThis position is based in Vienna, Austria, and requires on-site work. However, remote work from home is an option, subject to coordination with your colleague.    <div>WHY YOU WILL ENJOY WORKING WITH US Our Culture and Values:<ul><li>Decisions should be made based on facts and not by hierarchy levels? We sure think so!</li><li>We embrace giving and receiving feedback, testing and welcoming new ideas, as well as sharing our knowledge across the company.</li><li>You fail sometimes? Well, so do we! We’re all just human, let’s not cry about it but learn from our mistakes to improve in the future!</li><li>No matter who you love, where you’re from, who you pray to, whether you pee sitting down or standing up – we are a bunch of talented people who enjoy spending our time making a difference!</li></ul> Personal &amp; Professional Development:<ul><li>You can take unlimited number of trainings we are offering you through LinkedIn learning.</li><li>Additionally, we are partnering with Likeminded, offering you private sessions with experts for your personal growth and mental health.</li></ul> Flexibility:<ul><li>We trust you to do the best job, so we don't care so much when you do it – you are able to self-organize.</li><li>Work from home or in our modern and sustainable office in the heart of Vienna – we love dogs, so feel free to bring your furry little buddy too. And yes, there are free fruit, coffee &amp; drinks in the office 😊</li></ul> …and much more! See https://careers.refurbed.com/ for further insights! </div>

Refurbed operates as an online marketplace for refurbished products in the german-speaking world. It sells renewed phones, laptops and tablets which are up to 40% cheaper and 100% more environmentally friendly than their brand-new, store-bought counterparts. Refurbed devices are renewed through a 40-step process, making them look like new and function like new. On top of that, each device comes with at least a 12-month guarantee. The company was founded in 2017 and is headquartered in Vienna, Austria.


Senior IT Administrator

A global research organization turning big ideas into action for a sustainable future, addressing critical challenges.

Help Desk Support Analyst

Help Desk Support Analyst I

<h2>Overview</h2>VEIC is seeking a creative, engaged and experienced IT Professional to drive efficiency and collaboration within the Helpdesk team, supporting the entire national organization.  The Helpdesk team responds to and resolves issues reported by VEIC’s staff related to supported technology. The team performs work according to established service level agreements and standard operating procedures. This role identifies opportunities to better support staff’s changing technology needs and improve existing processes. When directed, participates in the planning and implementation of Infrastructure projects. Performs essential functions while contributing to a mission-driven, creative, enjoyable and stimulating work environment. This is a hybrid position that provides partial remote work and from VEIC's office in Winooski, Vermont. Candidates across all markers of identity (age, race, gender, ability, veteran status, communication style, etc.) are highly encouraged to apply.<h2>Responsibilities</h2><ul> <li>Respond to and resolve staff  technology problems and fulfill service requests.</li> <li>Create and Maintain documentation regarding standard processes.</li></ul><ul> <li>Responsible for following standard processes and procedures.</li> <li>Provide support for miscellaneous VEIC activities to accomplish organizational goals and objects (ex. Staff meetings, survey initiatives, etc) </li> <li>Manages daily work independently and project work with input from Manager, Information Technology.</li> <li>Supervise subcontractors working on infrastructure efforts.</li> <li>Actively provides support to fellow IT Support members regarding following process and procedures. </li></ul><ul> <li>Train/mentor junior staff members on technical requirements.</li> <li>Provide staff wide training, and invidual new employee orientation. </li> <li>Identify widespread problems, and potential trends in tickets. </li> <li>Participates in in new technology rollouts.</li> <li>Communicate minor outages (printers etc) using standard language/templates.</li></ul><ul> <li>May provide specialized administrative support of VEIC IT technologies or processes.</li> <li>May be responsible for supporting a remote office location.</li> <li>Supports the coordination of activities with other staff, groups and divisions within VEIC as is necessary to accomplish organizational Provides support to the activities of VEIC as necessary to accomplish organizational goals and objectives.</li></ul><h2>Qualifications</h2><ul> <li>Strong personal commitment to the mission, vision, goals and values of VEIC. </li></ul><ul> <li>Two years’ experience in providing desktop support services in a professional environment, or a similar combination of education and experience from which comparable knowledge and skills were acquired. </li> <li>Excellent oral communication skills and a proven dedication to customer service. Must have a desire to continue to learn about computer and network support and repair.  </li> <li>Ability to communicate in a professional manner.</li> <li>Ability to work well in a collaborative team environment. </li> <li>Working understanding of Microsoft’s Windows Operating Systems and Microsoft’s Office Application Suite, and Cloud Technologies.</li></ul><ul> <li>A working knowledge of computer hardware setup and the ability to do basic hardware repair and upgrades. </li> <li>Working understanding of operating system deployment, document management, and incident management technologies </li> <li>A working knowledge of peripheral equipment setup and/or maintenance including printers, copier, IP phones, cell phones, audio and video equipment, and digital cameras. </li> <li>Strong analytical and problem-solving skills. </li> <li>Comfortable with training and education of internal colleagues. </li></ul>

Generating the energy solutions the world needs.

IT Support Specialist - VT Based

About Rondo Rondo Energy aims to eliminate 15% of global CO2 emissions in 15 years. To accomplish this mission, Rondo is deploying low-cost, zero-carbon Rondo Heat Batteries to accelerate the deployment of renewable energy and significantly decarbonize industrial processes commonly thought of as "difficult-to-decarbonize". The Heat Batteries are charged from intermittent renewables to provide high temperature, continuous heat for customers safely, reliably, at an unprecedented 98% efficiency, and at a cost point lower than any other method. Rondo is looking for an IT Systems Specialist to join our IT team and help to support the organization's technology. In this role, you will be responsible for helping to manage the day-to-day technical support for all end-user hardware and software needs, including employees, contractors, and qualified vendors. Clients will be located both onsite at locations requiring hands-on support and located remotely, requiring troubleshooting and assistance over RDC or phone. You will also be a key part of the organization's intranet and cyber security. Join our team and together we can reduce world CO₂ emissions by 1% in 10 years, and by 15% in 15 years!  What You Will Do (key responsibilities for this role include but are not limited to):  Work with IT team members to: Endpoint Management:  <ul><li>Deploy, manage, and troubleshoot Apple and Windows devices using solutions like Microsoft Intune and Apple MDM (e.g., Kandji) - aiming for a seamless user experience </li><li>Implement and oversee endpoint security using CrowdStrike and Microsoft Defender to minimize threats </li></ul>Email Administration and Security:                                           <ul><li>Use Exchange and Mimecast to protect our email ecosystem from phishing, malware, and other security threats to reduce these incidents </li></ul>Identity and Access Management: <ul><li>Assist in managing user identities and access using Azure Identity, SAML, and SSO to ensure secure yet flexible access to our systems </li><li>Help to automate the user onboarding and offboarding process, striving for efficiency and accuracy </li></ul>Cloud Infrastructure: <ul><li>Help secure and monitor Azure Cloud resources, utilizing Azure Defender and Azure Purview to detect and respond to threats promptly, aiming to maintain 99.9% uptime </li></ul>Network and VPN Operations: <ul><li>Configure and maintain VPN and DNS settings to support secure and efficient network access, targeting zero downtime due to misconfigurations </li></ul>Certificate and DNS Management: <ul><li>Manage digital certificates and DNS configurations to ensure secure communications and authentic identities across our organization </li></ul>Office Equipment and Helpdesk Support: <ul><li>Support office audio/video solutions, such as Logitech, ensuring high-quality communication capabilities for all users </li><li>Provide first-class helpdesk support to employees, aiming for a satisfaction rate of over 95% </li></ul>Documentation and Knowledge Creation: <ul><li>Create and maintain relevant IT service management documentation including but not limited to endpoint inventory, software inventory, IP address inventory, how-to for end-users, troubleshooting, and incident response </li></ul>  What You Will Bring:  <ul><li>Bachelor's degree in Computer Science, Information Systems, Educational Technology, Communications, or related fields, or equivalent certification and coursework in applicable fields of study </li><li>Total 7 years of experience as IT Systems Specialist </li><li>A minimum of 3 years of experience configuring and managing Microsoft Windows and iOS devices, strongly emphasizing Microsoft Intune and Apple MDM solutions like Kandji </li><li>Hands-on experience with at least one of the scripting languages such as Python, Bash, and PowerShell </li><li>Deep understanding of cybersecurity issues, processes, and best practices, including familiarity with Azure Cloud services and security tools (Azure Defender, Azure Purview, CrowdStrike, Code42 DLP) </li><li>Proficient in the administration and support of O365 and Azure AD, and experience with email security solutions like Exchange and Mimecast. </li><li>Demonstrated problem-solving and critical thinking skills, with the ability to manage complex technical issues </li><li>Solid understanding of networking technologies, IP tunneling, VPN, DNS, and DMARC </li><li>Hands-on experience managing certificates for devices, VPNs, and Web Servers </li><li>Exceptional communication and time management skills, capable of working effectively in a team environment </li><li>Experience with MikroTik Firewall is a plus </li></ul>    What We Offer:  <ul><li>Comprehensive Medical Benefits </li><li>Dental &amp; Vision Benefits  </li><li>Life Insurance and ADD  </li><li>Up to 12 paid holidays per year, in addition to a company week-long holiday in December </li><li>Flexible time off policy </li><li>401(k) plan with company match </li><li>Cell Phone Reimbursement </li><li>Catered Lunches on Tuesdays &amp; Thursdays </li><li>Rondo HQ is close to Oakland airport - one block from the Bay - and has stunning Bay views! </li></ul>  This role necessitates being on-site at our Alameda HQ and may require traveling up to 10% to support testing facilities. The estimated annual salary range for this role is $110,000 to $140,000 and it would be eligible for Rondo's excellent benefits listed above plus additional compensation in the form of equity. Please note that some pay bands may have wide ranges of compensation to accommodate candidates' diverse sets of skill levels and experience.    Rondo Energy is an equal opportunity employer. We strive to create a supportive and inclusive workplace where contributions are valued and celebrated, and our employees thrive by being themselves and are inspired to do their best work. We seek applicants of all backgrounds and identities, across race, color, ethnicity, national origin or ancestry, citizenship, religion, sex, sexual orientation, gender identity or expression, veteran status, marital status, pregnancy or parental status, or disability. Applicants will not be discriminated against based on these or other protected categories or social identities.   Rondo is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the interview process, please let our recruiting team know.  We proactively work to design hiring processes that promote equity and inclusion while mitigating bias.     Note to Recruitment Agencies: Rondo does not accept unsolicited agency resumes. Furthermore, Rondo Energy does not pay placement fees for candidates submitted by any agency other than its approved partners.

Revolutionize decarbonization with Rondo Heat Batteries: affordable, reliable, zero-carbon energy to tackle global CO

IT Systems Specialist

What can you expect? <ul><li>You will support our B2B users to participate in the required supplier assessment on sustainability and compliance and to maintain and share their self-disclosure with their customers in the long term</li><li>Together with our international Sustainability Onboarding Team, you will provide technical and professional support in a variety of languages: With helpdesk, video tutorials, webinars, chat as well as emailing</li><li>You will help companies share their ethical and environmentally conscious practices with their customers to fulfil due diligence in the supply chain and gain a competitive advantage</li></ul> What should you bring along? <ul><li>You have completed an apprenticeship in the commercial or information technology field or have completed a degree in this field</li><li>You already have at least 3-5 years of relevant work experience</li><li>You are always user-oriented and enjoy dealing with international business customers.</li><li>You ideally already have experience in the area of SaaS and knowledge of a CMRT tool</li><li>You have an affinity for software and apps and already have experience in the administration of software solutions</li><li>You communicate clearly and have a good command of language, both in English and German</li><li>You ideally have knowledge of another foreign language</li></ul> What do we offer? <ul><li>An exciting job in a great team, with good earning potential, fun and a truly meaningful task</li><li>Agile working atmosphere, strong growth in an international environment</li><li>A motivated and professional team</li><li>Flat hierarchies and the possibility to implement your own ideas successfully</li></ul>

Supplier Sustainability Support Portugal (m/f/d)

Your mission <ul><li>Administration / Development / Monitoring of internal IT Landscape</li><li>1st, 2nd and 3rd Level IT Support</li><li>You manage Company’s Assets (Laptops, Software licences)</li><li>You are responsible for creation of User Accounts in diverse systems and their further update</li><li>You work on IT Projects and help to optimize internal processes.</li></ul> Your profile <ul><li>Prior experience with MS Office 365, Exchange, Azure</li><li>Hands-on experience with It Helpdesk Software (Jira, Zendesk, Zoho Desk)</li><li>Prior experience with Rest API, JS, HTML, CSS</li><li>Well-founded knowledge and experience in network administration, VPN, Firewalls, VoIP</li><li>Structured, efficient and independent working style</li><li>Good English communication skills in written as well as in oral.</li><li>Ready to work in international dynamic environment</li><li>Preferable:<ul><li>Experience with ITSM/ITIL</li><li>Experience with SAP C4.</li><li>Data driven Mindset</li><li>Attention to details</li></ul></li></ul> Why us? The discourse of this decade might be overshadowed by Covid19, but sooner or later we will beat and overcome thatson of a germ, am I right? But the true discourse for this decade lies in energy！ We are more than happy to state that not only We are leading this discourse, we also offer the fitting solutions for it. We have the strongest PV-Inverter R&amp;D there is and became the world`s biggest Inverter Manufacturer, which we are extremely proud of!  And now, for this decade, we are increasing our game, and You, You might become part of it! Besides that, many things await You: <ul><li>Opportunities for Career advancement</li><li>Attractive Compensation &amp; Benefits</li><li>Bonus payment based on pre-agreed and signed KPI agreements</li><li>Possibility for technical and commercial knowledge increasement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions</li><li>Technical and commercial training in our headquarter in Germany and even visits to the big R&amp;D facility in China!</li></ul>

Harness the power of the sun with Sungrow's innovative technology, providing clean and abundant energy for all.

Intern IT - Germany

Your mission What is more sustainable than investing your ideas, your energy and your work time in making our little planet a pleasant and welcoming home for the many generations that will follow us? It is not only a job - it is a just cause that will fill you with satisfaction every day. We are constantly moving forward and looking out for an IT Support Engineer to support our growth in the solar industry. Your main duties will be:<ul><li>Administration / Development / Monitoring of internal IT Landscape</li><li>1st, 2nd and 3rd Level IT Support</li><li>You manage Company’s Assets (Laptops, Software licences)</li><li>You are responsible for creation of User Accounts in diverse systems and their further update</li><li>You work on IT Projects and help to optimize internal processes.</li></ul> Your profile All right, all right, so I hope you are now aware of what is up for you, what background should you have in order to feel comfortable with this role? Keep in mind it`s all about electrical equipment, that`s the reason why it is essential for you to have:<ul><li>Prior experience with MS Office 365, Exchange, Azure</li><li>Hands-on experience with It Helpdesk Software (Jira, Zendesk, Zoho Desk)</li><li>Well-founded knowledge and experience in network administration, VPN, Firewalls, VoIP</li><li>Structured, efficient and independent working style</li><li>Good English communication skills in written as well as in oral (at least C1)</li><li>Ready to work in international dynamic environment</li><li>Experience with ITSM/ITIL</li><li>Experience with SAP C4.</li><li>Data driven Mindset</li><li>Attention to details</li></ul> Why us? This decade might be overshadowed by Covid19, but sooner or later we will beat and overcome that son of a germ, am I right? But the true topic for this decade lies in energy！ We are more than happy to state that not only We are leading this discourse, we also offer the fitting solutions for it. We have the strongest PV-Inverter R&amp;D there is and became the world`s biggest Inverter Manufacturer, which we are extremely proud of! And now, for this decade, we are increasing our game, and You, You might become part of it! Besides that, many things await You:  <ul><li>Food vouchers, free for You to decide what to buy with them (You are a Sushi-type aren`t you?)</li><li>Mobility package: in case you want a Job-Rad, we got you covered (E-bikes! we need more E-bikes! fueled by solar-power!)</li><li>Bonus payments: we agree on Smart KPIs with You, an You receive a nice Bonus at the end of the year, isn`t that something!?</li><li>A multinational team awaits You with lots of European and transeuropean exchange!</li><li>Possibility for technical and commercial knowledge enhancement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions </li><li>Technical and commercial training in our headquarter in Germany and even visits to the big R&amp;D facility in China!</li></ul>

IT Support Engineer - Poland

Your mission <ul><li>Administration / Development / Monitoring of internal IT Landscape</li><li>1st, 2nd and 3rd Level IT Support</li><li>You manage Company’s Assets (Laptops, Software licences)</li><li>You are responsible for creation of User Accounts in diverse systems and their further update</li><li>You work on IT Projects and help to optimize internal processes.</li></ul> Your profile <ul><li>Prior experience with MS Office 365, Exchange, Azure</li><li>Hands-on experience with It Helpdesk Software (Jira, Zendesk, Zoho Desk)</li><li>Well-founded knowledge and experience in network administration, VPN, Firewalls, VoIP</li><li>Structured, efficient and independent working style</li><li>Good English communication skills in written as well as in oral.</li><li>Ready to work in international dynamic environment</li><li>Preferable:<ul><li>Experience with ITSM/ITIL</li><li>Experience with SAP C4.</li><li>Data driven Mindset</li><li>Attention to details</li></ul></li></ul> Why us? The discourse of this decade might be overshadowed by Covid19, but sooner or later we will beat and overcome thatson of a germ, am I right? But the true discourse for this decade lies in energy！ We are more than happy to state that not only We are leading this discourse, we also offer the fitting solutions for it. We have the strongest PV-Inverter R&amp;D there is and became the world`s biggest Inverter Manufacturer, which we are extremely proud of!  And now, for this decade, we are increasing our game, and You, You might become part of it! Besides that, many things await You: <ul><li>Opportunities for Career advancement</li><li>Attractive Compensation &amp; Benefits</li><li>Bonus payment based on pre-agreed and signed KPI agreements</li><li>Possibility for technical and commercial knowledge increasement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions</li><li>Technical and commercial training in our headquarter in Germany and even visits to the big R&amp;D facility in China!</li></ul>

Intern IT - Benelux

Your mission during this flight:As Senior IT Support Engineer (m/f/d), you will be the go-to-person making sure Volocopter pioneers - on site and remote can work efficiently and seamlessly with the digital tools and infrastructure provided. You will work on support inquiries that are answered or escalated in given Service Level Agreements. Furthermore you will be taking ownership of projects and improvements to optimize existing IT service management processes and structures:<ul><li>You will execute and improve IT Service Management processes according to the ITIL framework</li><li>You will participate in IT Help Desk activities and foster ticket resolution according to Service Level Agreements</li><li>You will provide technical support and consulting to users by applying in place Standard Operating Procedures (SOP)</li><li>You will execute standard changes for frequently raised requests around AAD User Management, Baramundi Software Distribution, Mobile Device Management (intune, Jamf), and others</li><li>You will resolve issues of high complexity and align solution within the support team</li><li>You will provide user feedback to product owners from other teams such as Data or Network Operations</li><li>You will adapt user documentation where needed</li><li>You will support our 1st Level support with knowledge and optimize our requirements and 1st / 2nd Level end.</li></ul>

Revolutionizing urban transportation with electric air taxis that offer piloted, remote controlled, and fully autonomous flight capabilities.

Senior IT Support Engineer (m/f/d)

<div><div>Enphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives. Today, the Enphase Energy System helps people make, use, save, and sell their own power. Enphase is also one of the fastest growing and innovative clean energy companies in the world, with approximately 68 million products installed across more than 145 countries.  We are building teams that are designing, developing, and manufacturing next-generation energy technologies and our work environment is fast-paced, fun and full of exciting new projects.  If you are passionate about advancing a more sustainable future, this is the perfect time to join Enphase!   About the role:    To give our customer the best experience and quick resolution. You will be responsible for professional and timely resolution or referral of technical issues that may involve hardware, software, communications, installation, or a blend of variables.    What you will do:   <ul style="margin:0.0pt;padding-left:0.0pt;"><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">Enphase support teams work 24*7 and 365 days a year. Candidate will be required to answer inbound Emails /Chats / Phone calls from Enphase customers during assigned hours. </li><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">Candidate must be open to work on weekends and night shifts.</li><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">Conducting remote troubleshooting of Enphase products.</li><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">Troubleshooting, approving, and executing warranty claims.</li><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">Providing pre-sales information about Enphase products.</li><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">Assisting with the activation of new Enphase sites as needed.</li><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">Documenting all activity in a central CRM/Help Desk software platform. </li><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">Coordinating with Enphase Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a central database. Assisting other team-members with troubleshooting and/or administrative tasks as needed.</li><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">Following departmental conventions and procedures.</li><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">Participating in ongoing training/education of industry standards and Enphase product-specific information.</li><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">Professionally represent Enphase via all communications mediums.</li><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">Abiding by all company policies and standards of conduct contained in the Enphase Energy employee-manual.</li><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">Performing other duties as assigned. </li></ul>  Who you are and what you bring:   <ul style="margin:0.0pt;padding-left:0.0pt;"><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">Should be a Graduate – B.E/B.Tech</li><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">Should have scored 60% and above in 10th, 12th, and Graduation. Applicant with lower than 60% scores in 10th,12th or Graduation will not be considered for the role. Scores are mandatory to be shared along with the resume. Incomplete resumes will not be considered for the position.</li><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">Should have a minimum of 1 year experience supporting customer in Tech Support or Customer Support role. Freshers will not be considered for the role.</li><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers.</li><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">Strong verbal and written communications skills.</li><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">Computer literate (PC skills essential, Mac OS desirable)</li><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">General understanding electrical concepts, AC &amp; DC circuits, electrical or electronics background would be highly desirable.</li></ul>Preferred Qualifications: <ul style="margin:0.0pt;padding-left:0.0pt;"><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">BE Electrical</li><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">Exposure to solar/PV-related environments.</li></ul>   </div> </div>

Engineer - Customer Service

Your mission at Enphase Energy is to advance a sustainable future for all. Today, our intelligent microinverters, which turn sunlight into an affordable, safe, reliable, and scalable source of energy, work with virtually every solar panel made, and when paired with our award-winning smart battery technology, we engineer one of the industry's best-performing clean energy systems. To date, we have installed more than 48 million microinverters on more than 2.5 million systems across 140 countries and well over 50 thousand homes use our energy storage products.   <div>Like our customers, our innovative teams are also worldwide, making Enphase Energy a truly global company. We are one of the fastest growing and most dynamic energy companies in the world. Nimble and acutely focused on developing ground-breaking solar energy management technology, each of our teams has a shared goal of creating a carbon-free future.  </div><div style="margin-bottom:8.0px;margin-top:8.0px;"> Do you want to help change the world? Learn more about the role:   </div><div style="margin-bottom:8.0px;margin-top:8.0px;">To give our customers the best experience and quick resolution. You will be responsible for professional and timely resolution or referral of technical issues that may involve hardware, software, communications, installation, or a blend of variables.    </div><div style="margin-bottom:8.0px;margin-top:8.0px;">  What you will be doing:   </div><ul><li>Answering inbound Emails / Chats / Phone calls to the Customer Support queue during assigned hours.</li><li>Conducting remote troubleshooting of Enphase products.</li><li>Troubleshooting, approving, and executing warranty claims.</li><li>Providing pre-sales information about Enphase products.</li><li>Assisting with the activation of new Enphase sites as needed.</li><li>Documenting all activity in a central CRM/Help Desk software platform.</li><li>Coordinating with Enphase Engineering with tracking of field issues, and subsequent product modifications, logging product bugs in a central database. Assisting other team members with troubleshooting and/or administrative tasks as needed.</li><li>Participating in ongoing training/education of industry standards and Enphase product-specific information.</li><li>Assist other team members with troubleshooting and/or administrative tasks as needed.</li><li>Following departmental conventions and procedures.</li><li>Professionally represent Enphase via all communications mediums.</li><li>Abiding by all company policies and standards of conduct contained in the Enphase Energy employee-manual.</li><li>Performing other duties as assigned.</li><li>Support operational hours (India team) are 6:30 am – 11:00 pm, Sun to Sat. Start and finish times for team members are adjusted to cover non-stop customer support across 7 days. The candidate must be open to working on weekends.</li></ul><div style="margin-bottom:8.0px;margin-top:8.0px;">Who you are and what you bring:  </div><ul><li>Should be a Graduate – B.E/B.Tech</li><li>Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers.</li><li>Experience working in a fast-paced technical support or customer service position.</li><li>Strong verbal and written communication skills.</li><li>Proficient in French</li><li>Computer literate (PC skills essential, Mac OS desirable)</li><li>A general understanding of electrical concepts, AC &amp; DC circuits, electrical or electronics background would be highly desirable.</li></ul>

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