About the CompanyKoBold Metals Zambia Limited is a Zambian-led company exploring for the ore deposits that will become the next generation of new mines in Zambia.KoBold Metals Zambia is the Zambian affiliate of KoBold Metals, a U.S.-based company exploring around the world for battery metals using proprietary AI to guide exploration decisions. Our business is discovering, defining, expanding, and developing mineral resources, and our objective is to achieve a step-change improvement in exploration success resulting in more tier 1 resources discovered faster, with fewer failures, and with far less exploration capital.KoBold is privately held and its investors include: institutional asset managers T. Rowe Price and Canada Pension Plan Investments; technology venture capitalists Andreessen Horowitz, Bill Gates’s Breakthrough Energy Ventures, BOND Capital, Standard Investments, and Sam Altman’s Apollo Projects; and leading natural resources companies Equinor, Mitsubishi, and BHP.KoBold Metals Zambia is building a rapidly growing team of Zambian geologists, operators, and executives to identify, acquire, explore, and develop exploration opportunities and mineral resources drawing upon KoBold’s technology and the expertise of colleagues worldwide. Duties and Responsibilities (other duties may be assigned):<ul><li>Provide technical support to end users.</li><li>Take ownership of queries / requests / complaints and provide timely, relevant and appropriate solutions including timely updating of JIRA Service Desk according to developing helpdesk procedures.</li><li>Perform general workstation configuration, maintenance, relocation and troubleshooting. in both macOS and Windows environments.</li><li>Maintain accurate and up-to-date hardware and license inventory and ensure all resources are enrolled in mobile device management systems.</li><li>Perform custom application installations, configurations, and upgrades.</li><li>Collaborate with end users, developers and project technical staff to ensure data platforms including data in the systems constantly operate efficiently and meet the needs of end users.</li><li>Develop and document procedures to ensure efficient, effective service to all users.</li><li>Follow all Security, Certification, and Information Security protocols.</li><li>Onboard new employees through creation of accounts and resources for users as they join, and offboard as necessary.</li><li>Support the corporate network and be the first point of contact for support queries. </li><li>Support technical issues for geoscience colleagues deployed at remote field camps.</li><li>Work on automating existing workflows and creating new self-service capabilities both within IT and across teams.</li><li>Identify opportunities to improve our technical environment, user experience, and IT systems and processes; </li><li>Train and support end users in the accurate use of hardware and Kobold systems.</li><li>Assist the supervisor of record in executing the overall vision and strategic direction for the projects as well as in ensuring that project deliverables are met.</li><li>Perform other duties as assigned by the IT Lead .</li></ul>Qualifications:  Applicants for this position should possess the following minimum qualifications:<ul><li>Degree in the field of Information Systems, Information Technology or Computer Science;</li><li>At least three (3) years of experience in a similar role;</li><li>Strong representational and interpersonal skills;</li><li>Basic Knowledge in Programming; Python</li><li>Ability to prepare and deliver public presentations;</li><li>Excellent written and verbal communication and presentation skills in English;</li></ul> We are committed to equal employment opportunities for all people.This position is a full-time contract role.At this time, we are only accepting applications from Zambian nationals.Location:    Copperbelt, Zambia.

AI-powered KoBold Metals® is revolutionizing electrification and combatting climate change with breakthrough discoveries and top-tier industry talent.

IT Support Technician, Zambia

The Aspen InstituteThe Aspen Institute is a global nonprofit organization committed to realizing a free, just, and equitable society. Since its founding in 1949, the Institute has been driving change through dialogue, leadership, and action to help solve the most critical challenges facing communities in the United States and around the world. Headquartered in Washington, DC, the Institute has a campus in Aspen, Colorado, and an international network of partners.Commitment to Diversity, Equity &amp; InclusionTo achieve our mission of a more free, just, and equitable society, we commit to working proactively to advance the principles of diversity, equity, and inclusion across our myriad endeavors such as the recruitment, compensation, training, and advancement of staff. The best people-serving institutions make this commitment, and we seek to be a leader in the ways that we do so and learn from others. Visit our website to learn more about our commitment and recent actions taken toward building and nurturing a diverse and inclusive environment. Program Description:The Information Technology Services department is a partner to all Programs and Departments at the Aspen Institute, responsible for delivering world-class service/support as well as digital and data solutions to meet the organization’s mission and business needs. Basic Function:The IT-AV Support Technician is responsible for delivering end-to-end support to Aspen Institute and Aspen Meadows Resort employees, event attendees, and guests in accordance with Service Level Agreements and expectations for quality customer service.Reporting to the Manager, Technology Services, this position has a specific focus on the support of users, endpoint devices, audiovisual, and other staff-facing systems operating at the Aspen Meadows Campus and other local facilities used by the Institute. She/he/they will participate in all broader Help-Desk and ITS team meetings/activities and provide remote support to all other Institute users as neededAdditional responsibilities include managing audiovisual systems and supporting campus events that require such systems in their programming. This includes collaboration with various personnel including Aspen Meadows Resort event planners, Festival producers, and third-party AV teams, ensuring that all appropriate activities are coordinated through the Campus’ Senior AV Services Manager.The position also participates in a reserve/backup capacity to support the technologies used by employees and guests of the Aspen Meadows Resort, including wireless networking and Internet access, digital entertainment and mobile screencasting, telephony, Property Management Systems, Point-of-Sale, and other hospitality/retail systems.The AV/IT Support Technician will be expected to provide support for special events, festivals, and other activities occurring on the property. Compensation time is granted for weekend or holiday work. Additionally, the position will participate in on-call support rotations for non-business hours. Extended on-site support duty should be expected during large summer festivals or other special events.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl in tight spaces. The employee must occasionally lift and/or move heavy packages and boxes (up to 50lbs). This position reports directly to the Director. The salary range for this position is $65,000 - $85,000. On-site duty in the Aspen, Colorado Office is required on most normal workdays (typically 5 days a week), though flexibility will be permitted.Essential Duties and Responsibilities:Incident Management / Customer Service (40%)<ul> <li>Troubleshoots and resolves IT and AV incidents reported via phone, email, web, in-person, and other communication channels.</li> <li>Works as AV operator for small, internal and low profile events, including load in/out, sound and system checks, and coordinating directly with attendees as needed.</li> <li>Identifies, prioritizes, tracks and reports on significant incidents (Outages, VIPs) to leadership teams and other groups in order to expedite resolution and enhance customer satisfaction.</li> <li>Takes ownership of day-to-day tasks and ensures all tickets are compliant with policy/practice and completed against SLAs. Identifies when request modifications, alternate solutions, and/or escalation procedures are appropriate.</li> <li>Welcomes new employees as part of the orientation team, assists employees transitioning positions, and helps departing employees returning/transferring devices, licenses, and data.</li> <li>Proactively learns and trains other staff members on new applications, operating procedures, and service technologies.</li> <li>Develops Knowledge Base articles based on incident trends and customer needs and manages the lifecycle of generated knowledge to ensure accuracy/relevance/completeness.</li></ul>IT &amp; AV Technology Support (30%)<ul> <li>Deploys and retrieves IT hardware; installs and configures operating systems and software; performs scheduled/proactive maintenance activities; participates in inventory and asset management.</li> <li>Maintains AV hardware; installs and configures systems and software; performs scheduled/proactive maintenance activities; participates in inventory and asset management.</li> <li>Coordinates with Senior AV Services Manager and IT Management to complete new AV system installations and upgrades.</li> <li>Collaborates with Aspen Meadows Resort and external clients for all IT and AV equipment usage, ensuring all items perform as expected and are returned in proper order. Facilitates equipment rental as needed.</li> <li>Partners with the campus network engineering team to constantly improve existing services based on user feedback and experience with the systems.</li></ul>Operations (30%)<ul> <li>Supports IT and AV services for special events and festivals, including AV systems integration, videoconferencing, retail technology and security, wifi and cellular services to guests.</li> <li>Supports campus technology duties, including guest-facing digital services, with Aspen Meadows Resort management and operations teams.</li> <li>Assists technology and building engineering teams on general support for the Aspen Meadows Campus and other Institute properties, including campus cable plant/wiring, MDF/IDF, electrical and environmental control, security monitoring, telecommunications/Internet, wired/wireless networks, IoT, printing, AV integration, and user/endpoint connectivity.</li> <li>Participates in security activities including incident response, business continuity, and disaster recovery.</li></ul>Knowledge, Education, and Experience:<ul> <li>Proven collaboration and teamwork skills, with an emphasis on sharing knowledge to improve expertise across the group. Strong organizational skills and attention to detail. Experience working in the non-profit or hospitality industries a plus. ITIL v3/v4 certification a plus. CompTIA Sec+ a plus.</li> <li>Experience with Help Desk roles and responsibilities. Experience with deploying and supporting laptop/desktop/mobile hardware, as well as maintaining inventory and asset management processes. Experience with supporting direct and networked printers/multi-function devices, including working with manufacturer hardware support for repairs/replacements, etc.</li> <li>Experience with supporting room-based AV conferencing systems including Zoom Rooms and Crestron integrations. Experience with AV event operations including microphone/speaker/audio, camera, routing, and livestreaming.</li> <li>Knowledge of current Microsoft, Apple, Android operating systems for both desktop and mobile platforms, as well as Microsoft Office desktop applications and the Office 365 cloud environment. Knowledge of desktop/mobile collaboration and conferencing applications, including GSuite, Slack, and Zoom.</li> <li>Ability to function in a dynamic environment subject to changes in schedules and priorities. Ability to participate in multiple projects concurrently from inception to completion with limited management supervision. Ability to interact positively and productively with teams across organizational lines.</li> <li>Outstanding customer service and communication skills. Outstanding troubleshooting and problem-solving skills. Broad knowledge of technology industry news, emerging trends, current security threats; strong ability to apply that knowledge to business problems/opportunities and also act as a general knowledge resource. Excellent discipline/adherence to operating procedures and published knowledge base resources, as well as corporate and technology policy/practice. </li></ul>The Aspen Institute offers a generous benefits package including health, dental, vision, and prescription benefits, retirement benefits, and paid leave.The Aspen Institute is an Equal Opportunity Employer and complies with all District and federal laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran or disabled status and will not be discriminated against.If you would like to request a reasonable accommodation regarding the accessibility of our website, a modification or adjustment of the job application or interview process due to a disability, contact HRSupport@aspeninstitute.org or call (202) 736-5800.Language for US Based Employees and VISA:"Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time."

The Aspen Institute is a global nonprofit organization committed to realizing a free, just, and equitable society.

IT/AV Support Technician

<div><div><div><div><div>About Redwood Materials<div>Redwood Materials was founded in 2017 to create a circular supply chain for electric vehicles and clean energy products, making them more sustainable and driving down the cost for batteries. We’re doing this by developing and deploying new technologies to increase the scope and scale of recycled and sustainable materials in the global battery supply chain.</div></div></div></div></div></div>IT/OT Support Technician 2 We are seeking an experienced &amp; skilled individual to join the IT/OT Support team for Redwood’s fast-growing and dynamic environment. The individual in this role will provide support for end-user devices, software, accounts, and workflows. They will work with and receive ticket escalation from their peers on the support team, and they will utilize the IT helpdesk ticketing system for issue intake, documentation, and escalation to other support teams. This role will involve support of employees and devices on-site at multiple facilities, mobile, as well as remote employees who are national and international in a mix of business and industrial settings. Occasional personal vehicle use. May include national and international travel.  Responsibilities will include:  <ul><li style="font-size:12pt;font-family:helvetica , arial , sans-serif;">Enterprise endpoint support – laptop and desktop management, domain accounts, software support, printers.</li><li style="font-size:12pt;font-family:helvetica , arial , sans-serif;">Manufacturing support – Supervisory Control and Data Acquisition (SCADA) devices, Human-Machine Interfaces (HMIs), process cameras, label printers, barcode scanners.</li><li style="font-size:12pt;font-family:helvetica , arial , sans-serif;">Provision, maintain, and support Windows, MacOS, Linux, iOS, and Android based systems and devices. </li><li style="font-size:12pt;font-family:helvetica , arial , sans-serif;">Manufacturing Execution System (MES) Process development &amp; support. </li><li style="font-size:12pt;font-family:helvetica , arial , sans-serif;">Thorough troubleshooting, documentation, and resolution of support issues and processes. </li><li style="font-size:12pt;font-family:helvetica , arial , sans-serif;">Escalation of trouble tickets to other support teams. </li><li style="font-size:12pt;font-family:helvetica , arial , sans-serif;">Utilize the IT Knowledge Base system to define and promote best practices and procedures within the Redwood enterprise IT environment.</li><li style="font-size:12pt;font-family:helvetica , arial , sans-serif;">Serve as knowledge lead for enterprise best practices on operational workflows and processes utilizing technology.</li><li style="font-size:12pt;font-family:helvetica , arial , sans-serif;">Serve as the lead on enterprise projects involving IT, including construction, equipment moves, and new technology implementations. </li><li style="font-size:12pt;font-family:helvetica , arial , sans-serif;">Configure and define IT services utilizing technologies like Microsoft Active Directory, Group Policies, Microsoft Entra, inventory and warehouse systems, mobile device and endpoint management, and more. </li></ul> Desired Qualifications  <ul><li style="font-size:12pt;font-family:helvetica , arial , sans-serif;">1+ years in an enterprise IT Support related role.</li><li style="font-size:12pt;font-family:helvetica , arial , sans-serif;">Supporting HMIs, label printers, scanners, and other process support equipment.</li><li style="font-size:12pt;font-family:helvetica , arial , sans-serif;">IT Desktop Support, Active Directory, Microsoft Azure, Windows, MacOS, Linux. </li><li style="font-size:12pt;font-family:helvetica , arial , sans-serif;">Excellent customer service, attitude, and self-motivation.</li><li style="font-size:12pt;font-family:helvetica , arial , sans-serif;">Desire to learn and grow along with the company.</li><li style="font-size:12pt;font-family:helvetica , arial , sans-serif;">Passion for sustainability and making the world a better place! </li></ul> The position is full-time and located in Sparks, Nevada. Compensation will be commensurate with experience.  <div>The position is full-time. Compensation will be commensurate with experience. We collect personal information (PI) from you in connection with your application for employment with Redwood Materials, including the following categories of PI: identifiers, personal records, professional or employment information, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. If you have additional privacy-related questions, please contact us at privacy@redwoodmaterials.com.</div>

Innovating sustainable battery production with closed-loop supply chain and local manufacturing for eco-friendly impact.

IT/OT Support Specialist 

Enphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives. Today, the Enphase Energy System helps people make, use, save, and sell their own power. Enphase is also one of the fastest growing and innovative clean energy companies in the world, with approximately 68 million products installed across more than 145 countries.    We are building teams that are designing, developing, and manufacturing next-generation energy technologies and our work environment is fast-paced, fun and full of exciting new projects. If you are passionate about advancing a more sustainable future, this is the perfect time to join Enphase!      <h3 style="font-size:10.0pt;line-height:108.0%;margin:0.0pt;"><a></a>About the role </h3>To give our customers the best experience and quick resolution.        <h3 style="font-size:10.0pt;line-height:108.0%;margin:0.0pt;"><a></a>What you will do</h3><ul><li>Enphase support teams work 24*7 and 365 days a year</li><li>Candidates will be required to make Outbound calls and set up appointments with Enphase End User Customer for support technician to visit the user’s premises</li><li>Coordinating with Enphase Field Service Technician to schedule site visits. Assisting other team-members with troubleshooting and/or administrative tasks as needed</li><li>Candidate may also be required to answer inbound Emails / Chats / Phone calls Enphase customers during assigned hours </li><li>Candidates must be open to work on weekends and night shifts</li><li>Documenting all activity in a central CRM/Help Desk software platform</li><li>Following departmental conventions and procedures</li><li>Participating in ongoing training/education of industry standards and Enphase product-specific information</li><li>Professionally represent Enphase via all communications mediums</li><li>Abiding by all company policies and standards of conduct contained in the Enphase Energy employee-manual</li><li>Performing other duties as assigned</li><li>Conducting remote troubleshooting of Enphase products</li><li>Troubleshooting, approving, and executing warranty claims</li><li>Providing pre-sales information about Enphase products</li><li>Assisting with the activation of new Enphase sites as needed</li></ul><h3 style="margin:0.0pt;">Who you are and what you bring</h3><ul><li>Should be a Graduate – B.E/B.Tech/BCA/MCA/BSC or MSC in Computer Applications</li><li>Should have a minimum of 1 year experience supporting customers in Tech Support or Customer Support role. Freshers will not be considered for the role</li><li>Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers</li><li>Strong verbal and written communications skills</li><li>Computer literate (PC skills essential, Mac OS desirable)</li><li>General understanding electrical concepts, AC &amp; DC circuits, electrical or electronics background would be highly desirable</li><li>Exposure to solar/PV-related environments will be beneficial</li><li style="font-family:sans-serif , arial , helvetica;">Proficient in French &amp; Dutch speaking</li></ul>

Revolutionizing clean energy solutions worldwide. Join us in our mission and experience a sustainable future.

Field Service Coordinator - French & Dutch

<div> Enphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives. Today, the Enphase Energy System helps people make, use, save, and sell their own power. Enphase is also one of the fastest growing and innovative clean energy companies in the world, with approximately 68 million products installed across more than 145 countries.       </div><div>       </div><div>We are building teams that are designing, developing, and manufacturing next-generation energy technologies and our work environment is fast-paced, fun and full of exciting new projects.        </div><div> </div><div>If you are passionate about advancing a more sustainable future, this is the perfect time to join Enphase!       </div><div>       </div><div>About the role Enphase Energy is looking for Customer Service Representative to provide inbound phone calls services to Customer Support Level 1.       </div><div>       </div><div>What you will do •    Answer inbound phone calls to the Customer Support Level 1 phone queue. •    Respond to inbound emails to the Customer Support group address. •    Provide pre-sales information about products. •    Document all activity in a central CRM/Helpdesk software platform. •    Troubleshoot technical issues related to installations. •    Assist with the activation of new sites as needed. •    Coordinate with Engineering with tracking of field; issues, and subsequent product-modifications, logging product bugs in a central database •    Assist other team members with troubleshooting and/or administrative tasks as needed. •    Monitor and act upon quality analysis reports provided by the QA team. •    Participate in ongoing training/education of industry standards and product-specific information. •    Follow departmental conventions and procedures in a positive manner. •    Professionally represent Client via all communications mediums •    Abide by all company policies and standards of conduct contained in the Client manual.       </div><div>       </div><div>Who you are and what you bring. •    High school diploma or GED equivalent •    Experience with PC and MAC OS X •    Excellent verbal and written communication skills •    Excellent interpersonal skills with both external customers and internal employee •    Ability to multi-task in a very fast-paced environment •    Be able to type at least 30 WPM. •    Call center experience •    Experience with solar electric products, residential electrical applications, and Nation Electric Cod (NEC) are helpful. •    Experience with consumer-grade networking TCP/IP data networking preferred.       </div><div>   </div><div>Physical Requirements: •    Prolonged periods sitting at a desk and working on a computer. •    Hand and finger manipulation using phone and keyboard. •    Extended time on phone with customers       </div><div> Benefits: •    Medical, Dental and Vision Care •    Health Savings Account (HSA) •    Flexible Spending Accounts (FSA) •    Paid Vacation •    Paid Sick Time •    Tuition Reimbursement •    10 Paid Holidays •    401(k) Retirement Savings Plan •    Employee Stock Purchase Plan (ESPP) •    Short Term Disability Insurance (STD) &amp; Long-Term Disability Insurance (LTD) •    Life and Accidental Death and Dismemberment Benefits (AD&amp;D) •    Voluntary (Optional) Life Insurance •    Pet Insurance •    Employee Assistance Program (EAP)       </div><div>       </div><div>The base pay range for this position is $16 to $20 per hour. This salary range may be modified in the future. The successful candidate’s starting pay will be determined based on job-related skills, experience, education or training, work location, and market conditions. This position is also eligible for bonus, equity, and benefits.         </div>

Customer Service Representative

<div style="line-height:15.0pt;background:white;margin:7.5pt 0.0in 7.5pt 0.0in;">Enphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives. Today, the Enphase Energy System helps people make, use, save, and sell their own power. Enphase is also one of the fastest growing and innovative clean energy companies in the world, with approximately 68 million products installed across more than 145 countries.    </div><div style="margin-bottom:0.0in;line-height:normal;background:white;">We are building teams that are designing, developing, and manufacturing next-generation energy technologies and our work environment is fast-paced, fun and full of exciting new projects.    </div><div style="margin-bottom:0.0in;line-height:normal;background:white;">    </div><div style="margin-bottom:0.0in;line-height:normal;background:white;">If you are passionate about advancing a more sustainable future, this is the perfect time to join Enphase!    </div><div style="line-height:15.0pt;background:white;margin:7.5pt 0.0in 7.5pt 0.0in;"></div><div style="line-height:15.0pt;background:white;margin:7.5pt 0.0in 7.5pt 0.0in;">About the role:</div><div style="line-height:15.0pt;background:white;margin:7.5pt 0.0in 7.5pt 0.0in;">The Customer Support Representative - Bi-lingual French role is responsible for delivering best in class support to our customers and installer partners. </div><div style="line-height:15.0pt;background:white;margin:7.5pt 0.0in 7.5pt 0.0in;">What you will do:</div><ul style="margin-top:0.0px;"><li>Answer inbound phone calls to the Customer Support Level 1 phone queue.</li><li>Respond to inbound emails to the Customer Support group address.</li><li>Provide pre-sales information about products.</li><li>Document all activity in a central CRM/Helpdesk software platform.</li><li>Troubleshoot technical issues related to installations.</li><li>Assist with the activation of new sites as needed.</li><li>Coordinate Engineering with tracking of field; issues, and subsequent product-modifications, logging product bugs in a central database.</li><li>Assist other team members with troubleshooting and/or administrative tasks as needed.</li><li>Monitor and act upon quality analysis reports provided by the QA team.</li><li>Participate in ongoing training/education of industry standards and product-specific information.</li><li>Follow departmental conventions and procedures in a positive manner.</li><li>Professionally represent Client via all communications mediums.</li><li>Abide by all company policies and standards of conduct contained in the Client manual.</li></ul><div style="line-height:15.0pt;background:white;margin:7.5pt 0.0in 7.5pt 0.0in;">Who you are and what you bring:</div><ul style="margin-top:0.0px;"><li>Three plus years of call center experience, preferred.</li><li>Bi-lingual in English and French</li><li>High school diploma or GED equivalent.</li><li>Experience with solar electric products, residential electrical applications and Nation Electric Cod (NEC) helpful.</li><li>Experience with consumer-grade networking TCP/IP data networking preferred.</li><li>Experience with PC and MAC OS X.</li><li>Excellent verbal and written communication skills.</li><li>Ability to multi-task in a very fast-paced environment.</li><li>Be able to type at least 30 WPM.</li><li>Excellent interpersonal skills with both external customers and internal employees.</li></ul><div style="line-height:15.0pt;background:white;margin:7.5pt 0.0in 7.5pt 0.0in;">Physical Requirements:</div><ul style="margin-top:0.0px;"><li>Prolonged periods sitting at a desk and working on a computer.</li><li>Hand and finger manipulation using phone and keyboard.</li><li>Extended time on phone with customers.</li></ul><div style="line-height:15.0pt;background:white;margin:7.5pt 0.0in 7.5pt 0.0in;">Benefits:</div><ul style="margin-top:0.0px;"><li>Medical, Dental and Vision Care</li><li>Health Savings Account (HSA)</li><li>Flexible Spending Accounts (FSA)</li><li>Employee Stock Purchase Plan</li><li>Paid Vacation</li><li>Paid Sick Time</li><li>Tuition Reimbursement</li><li>10 Paid Holidays</li><li>401(k) Retirement Savings Plan</li><li>Short Term Disability Insurance (STD) &amp; Long-Term Disability Insurance (LTD)</li><li>Life and Accidental Death and Dismemberment Benefits (AD&amp;D)</li><li>Voluntary (Optional) Life Insurance</li><li>Pet Insurance</li><li>Employee Assistance Program (EAP)</li></ul><div style="line-height:normal;background:white;">The base pay range for this position is $20.50 per hour. This position is also eligible for bonus, equity, and benefits.</div>

Customer Support Representative - Bi-Lingual - French

<div>Do you want to use your passion and talent to make consumption more sustainable? We're Europe's fastest-growing marketplace for refurbished products, empowering customers to acquire items up to 40% cheaper while making a substantial impact on reducing CO2 emissions compared to buying new devices.Since our launch in February 2017, we grew to more than 300 employees and expanded across the European region. Throughout this journey, we've successfully concluded three substantial funding rounds, selling hundreds of thousands of products. Thanks to our team's efforts, we were recognized as the Top Employer in the DACH region (2023 and 2024) by <a href="https://www.kununu.com/at/refurbed">Kununu</a> and secured the title of an <a href="https://www.acm.org/membership/preferred-employers-list">ACM Preferred Employer</a> (2023). </div>As an IT Administrator at refurbed, you will work closely with your colleague to maintain and enhance our IT systems, ensuring stability, security, and efficiency. You will have the opportunity to utilise your technical knowledge in Windows administration and networking to identify and resolve complex issues, implement best practices, and drive forward projects that enhance our IT infrastructure. Typically, around 60% of your time will be spent on supporting our staff (helpdesk).  WHO YOU ARE <ul><li>Bachelor's degree in computer science, Information Technology, or related field.  </li></ul><ul><li>Minimum of 2-3 years of experience in IT administration, with a focus on Windows systems and networking.   </li></ul><ul><li>Understanding of Linux/Unix systems (installation, configuration, administration).  </li></ul><ul><li>At least basic programming/scripting knowledge (e.g., PowerShell, Bash, Python).  </li></ul><ul><li>Proficiency in Windows Server administration, Active Directory, Azure, Microsoft Intune, DNS, DHCP, and Group Policy.  </li></ul><ul><li>Understanding of networking principles and protocols, including TCP/IP, VLANs, routing, and switching.  </li></ul><ul><li>Experience working in a small team environment, with the ability to work independently and take initiative.  </li></ul><ul><li>Problem-solving skills with the ability to analyse complex issues and propose effective solutions.  </li></ul><ul><li>Strong communication skills, with the ability to effectively collaborate with both technical and non-technical stakeholders, as well as present news to the company.  </li></ul>WHAT YOU'LL DO <ul><li>Participate in maintaining and improving the company's IT infrastructure, including hardware, software, and networking components.  </li></ul><ul><li>Work collaboratively to drive projects aimed at enhancing system reliability, security, and performance.  </li></ul><ul><li>Identify and troubleshoot technical issues, ensuring timely resolution and minimal disruption to business operations.  </li></ul><ul><li>Implement and enforce best practices and standards to optimise system functionality and security.  </li></ul><ul><li>Collaborate with internal stakeholders to understand requirements and provide technical insights and recommendations.  </li></ul><ul><li>Document solutions, processes, and configurations to facilitate knowledge sharing and ensure continuity of operations.  </li></ul><ul><li>Provide comprehensive technical support to internal staff through the IT helpdesk, addressing inquiries, troubleshooting issues, and resolving technical challenges promptly and effectively. Ensure a high level of customer satisfaction by delivering clear and concise solutions tailored to the end-user's needs and technical proficiency.   For legal matters, we state that the minimum wage for this position is €31.206 gross per year. However, a higher salary obviously is very likely depending on your skills and qualifications. </li></ul><div>WHY YOU WILL ENJOY WORKING WITH US Our Culture and Values:<ul><li>Decisions should be made based on facts and not by hierarchy levels? We sure think so!</li><li>We embrace giving and receiving feedback, testing and welcoming new ideas, as well as sharing our knowledge across the company.</li><li>You fail sometimes? Well, so do we! We’re all just human, let’s not cry about it but learn from our mistakes to improve in the future!</li><li>No matter who you love, where you’re from, who you pray to, whether you pee sitting down or standing up – we are a bunch of talented people who enjoy spending our time making a difference!</li></ul> Personal &amp; Professional Development:<ul><li>You can take unlimited number of trainings we are offering you through LinkedIn learning.</li><li>Additionally, we are partnering with Likeminded, offering you private sessions with experts for your personal growth and mental health.</li></ul> Flexibility:<ul><li>We trust you to do the best job, so we don't care so much when you do it – you are able to self-organize.</li><li>Work from home or in our modern and sustainable office in the heart of Vienna – we love dogs, so feel free to bring your furry little buddy too. And yes, there are free fruit, coffee &amp; drinks in the office 😊</li></ul> …and much more! See https://careers.refurbed.com/ for further insights! </div>

Refurbed operates as an online marketplace for refurbished products in the german-speaking world. It sells renewed phones, laptops and tablets which are up to 40% cheaper and 100% more environmentally friendly than their brand-new, store-bought counterparts. Refurbed devices are renewed through a 40-step process, making them look like new and function like new. On top of that, each device comes with at least a 12-month guarantee. The company was founded in 2017 and is headquartered in Vienna, Austria.


IT Administrator (Mid-level) (f/m/x)

<div>Do you want to use your passion and talent to make consumption more sustainable? We're Europe's fastest-growing marketplace for refurbished products, empowering customers to acquire items up to 40% cheaper while making a substantial impact on reducing CO2 emissions compared to buying new devices.Since our launch in February 2017, we grew to more than 300 employees and expanded across the European region. Throughout this journey, we've successfully concluded three substantial funding rounds, selling hundreds of thousands of products. Thanks to our team's efforts, we were recognized as the Top Employer in the DACH region (2023 and 2024) by <a href="https://www.kununu.com/at/refurbed">Kununu</a> and secured the title of an <a href="https://www.acm.org/membership/preferred-employers-list">ACM Preferred Employer</a> (2023). </div>As a Senior IT Administrator at refurbed, you will work closely with your colleague to maintain and enhance our IT systems, ensuring stability, security, and efficiency. You will have the opportunity to utilise your deep technical knowledge in Windows administration and networking to identify and resolve complex issues, implement best practices, and drive forward projects that enhance our IT infrastructure. Typically, around 40% of your time will be spent on supporting our staff (helpdesk). Technology we use includes: Office365, Microsoft Windows, Azure AD, UniFi Network.  WHO YOU ARE<ul><li>Bachelor's degree in computer science, Information Technology, or related field. </li><li>Minimum of 4 years of experience in IT administration, with a focus on Windows systems and networking.  </li><li>At least intermediate understanding of Linux/Unix systems (installation, configuration, administration). </li><li>At least basic programming/scripting knowledge (e.g., PowerShell, Bash, Python). </li><li>Deep technical knowledge of Windows Server administration, Active Directory, Microsoft Intune, DNS, DHCP, and Group Policy. </li><li>Strong understanding of networking principles and protocols, including TCP/IP, VLANs, routing, and switching. </li><li>Experience working in a small team environment, with the ability to work independently and take initiative. </li><li>Excellent problem-solving skills with the ability to analyse complex issues and propose effective solutions. </li><li>Strong communication skills, with the ability to effectively collaborate with both technical and non-technical stakeholders, as well as present news to the company. </li></ul>WHAT YOU'LL DO<ul><li>Take ownership of maintaining and improving the company's IT infrastructure, including hardware, software, and networking components. </li><li>Work independently and collaboratively to drive projects aimed at enhancing system reliability, security, and performance. </li><li>Identify and troubleshoot technical issues, ensuring timely resolution and minimal disruption to business operations. </li><li>Implement and enforce best practices and standards to optimise system functionality and security. </li><li>Collaborate with internal stakeholders to understand requirements and provide technical insights and recommendations. </li><li>Document solutions, processes, and configurations to facilitate knowledge sharing and ensure continuity of operations. </li><li>Provide comprehensive technical support to internal staff through the IT helpdesk, addressing inquiries, troubleshooting issues, and resolving technical challenges promptly and effectively. Ensure a high level of customer satisfaction by delivering clear and concise solutions tailored to the end-user's needs and technical proficiency. </li></ul>LOCATIONThis position is based in Vienna, Austria, and requires on-site work. However, remote work from home is an option, subject to coordination with your colleague.   For legal matters, we state that the minimum wage for this position is €36.470 gross per year. However, a higher salary obviously is very likely depending on your skills and qualifications.<div>WHY YOU WILL ENJOY WORKING WITH US Our Culture and Values:<ul><li>Decisions should be made based on facts and not by hierarchy levels? We sure think so!</li><li>We embrace giving and receiving feedback, testing and welcoming new ideas, as well as sharing our knowledge across the company.</li><li>You fail sometimes? Well, so do we! We’re all just human, let’s not cry about it but learn from our mistakes to improve in the future!</li><li>No matter who you love, where you’re from, who you pray to, whether you pee sitting down or standing up – we are a bunch of talented people who enjoy spending our time making a difference!</li></ul> Personal &amp; Professional Development:<ul><li>You can take unlimited number of trainings we are offering you through LinkedIn learning.</li><li>Additionally, we are partnering with Likeminded, offering you private sessions with experts for your personal growth and mental health.</li></ul> Flexibility:<ul><li>We trust you to do the best job, so we don't care so much when you do it – you are able to self-organize.</li><li>Work from home or in our modern and sustainable office in the heart of Vienna – we love dogs, so feel free to bring your furry little buddy too. And yes, there are free fruit, coffee &amp; drinks in the office 😊</li></ul> …and much more! See https://careers.refurbed.com/ for further insights! </div>

Senior IT Administrator

A global research organization turning big ideas into action for a sustainable future, addressing critical challenges.

Help Desk Support Analyst

Help Desk Support Analyst I

<h2>Overview</h2>VEIC is seeking a creative, engaged and experienced IT Professional to drive efficiency and collaboration within the Helpdesk team, supporting the entire national organization.  The Helpdesk team responds to and resolves issues reported by VEIC’s staff related to supported technology. The team performs work according to established service level agreements and standard operating procedures. This role identifies opportunities to better support staff’s changing technology needs and improve existing processes. When directed, participates in the planning and implementation of Infrastructure projects. Performs essential functions while contributing to a mission-driven, creative, enjoyable and stimulating work environment. This is a hybrid position that provides partial remote work and from VEIC's office in Winooski, Vermont. Candidates across all markers of identity (age, race, gender, ability, veteran status, communication style, etc.) are highly encouraged to apply.<h2>Responsibilities</h2><ul> <li>Respond to and resolve staff  technology problems and fulfill service requests.</li> <li>Create and Maintain documentation regarding standard processes.</li></ul><ul> <li>Responsible for following standard processes and procedures.</li> <li>Provide support for miscellaneous VEIC activities to accomplish organizational goals and objects (ex. Staff meetings, survey initiatives, etc) </li> <li>Manages daily work independently and project work with input from Manager, Information Technology.</li> <li>Supervise subcontractors working on infrastructure efforts.</li> <li>Actively provides support to fellow IT Support members regarding following process and procedures. </li></ul><ul> <li>Train/mentor junior staff members on technical requirements.</li> <li>Provide staff wide training, and invidual new employee orientation. </li> <li>Identify widespread problems, and potential trends in tickets. </li> <li>Participates in in new technology rollouts.</li> <li>Communicate minor outages (printers etc) using standard language/templates.</li></ul><ul> <li>May provide specialized administrative support of VEIC IT technologies or processes.</li> <li>May be responsible for supporting a remote office location.</li> <li>Supports the coordination of activities with other staff, groups and divisions within VEIC as is necessary to accomplish organizational Provides support to the activities of VEIC as necessary to accomplish organizational goals and objectives.</li></ul><h2>Qualifications</h2><ul> <li>Strong personal commitment to the mission, vision, goals and values of VEIC. </li></ul><ul> <li>Two years’ experience in providing desktop support services in a professional environment, or a similar combination of education and experience from which comparable knowledge and skills were acquired. </li> <li>Excellent oral communication skills and a proven dedication to customer service. Must have a desire to continue to learn about computer and network support and repair.  </li> <li>Ability to communicate in a professional manner.</li> <li>Ability to work well in a collaborative team environment. </li> <li>Working understanding of Microsoft’s Windows Operating Systems and Microsoft’s Office Application Suite, and Cloud Technologies.</li></ul><ul> <li>A working knowledge of computer hardware setup and the ability to do basic hardware repair and upgrades. </li> <li>Working understanding of operating system deployment, document management, and incident management technologies </li> <li>A working knowledge of peripheral equipment setup and/or maintenance including printers, copier, IP phones, cell phones, audio and video equipment, and digital cameras. </li> <li>Strong analytical and problem-solving skills. </li> <li>Comfortable with training and education of internal colleagues. </li></ul>

Generating the energy solutions the world needs.

IT Support Specialist - VT Based

Your mission <ul><li>Administration / Development / Monitoring of internal IT Landscape</li><li>1st, 2nd and 3rd Level IT Support</li><li>You manage Company’s Assets (Laptops, Software licences)</li><li>You are responsible for creation of User Accounts in diverse systems and their further update</li><li>You work on IT Projects and help to optimize internal processes.</li></ul> Your profile <ul><li>Prior experience with MS Office 365, Exchange, Azure</li><li>Hands-on experience with It Helpdesk Software (Jira, Zendesk, Zoho Desk)</li><li>Prior experience with Rest API, JS, HTML, CSS</li><li>Well-founded knowledge and experience in network administration, VPN, Firewalls, VoIP</li><li>Structured, efficient and independent working style</li><li>Good English communication skills in written as well as in oral.</li><li>Ready to work in international dynamic environment</li><li>Preferable:<ul><li>Experience with ITSM/ITIL</li><li>Experience with SAP C4.</li><li>Data driven Mindset</li><li>Attention to details</li></ul></li></ul> Why us? The discourse of this decade might be overshadowed by Covid19, but sooner or later we will beat and overcome thatson of a germ, am I right? But the true discourse for this decade lies in energy！ We are more than happy to state that not only We are leading this discourse, we also offer the fitting solutions for it. We have the strongest PV-Inverter R&amp;D there is and became the world`s biggest Inverter Manufacturer, which we are extremely proud of!  And now, for this decade, we are increasing our game, and You, You might become part of it! Besides that, many things await You: <ul><li>Opportunities for Career advancement</li><li>Attractive Compensation &amp; Benefits</li><li>Bonus payment based on pre-agreed and signed KPI agreements</li><li>Possibility for technical and commercial knowledge increasement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions</li><li>Technical and commercial training in our headquarter in Germany and even visits to the big R&amp;D facility in China!</li></ul>

Harness the power of the sun with Sungrow's innovative technology, providing clean and abundant energy for all.

Intern IT - Germany

Your mission What is more sustainable than investing your ideas, your energy and your work time in making our little planet a pleasant and welcoming home for the many generations that will follow us? It is not only a job - it is a just cause that will fill you with satisfaction every day. We are constantly moving forward and looking out for an IT Support Engineer to support our growth in the solar industry. Your main duties will be:<ul><li>Administration / Development / Monitoring of internal IT Landscape</li><li>1st, 2nd and 3rd Level IT Support</li><li>You manage Company’s Assets (Laptops, Software licences)</li><li>You are responsible for creation of User Accounts in diverse systems and their further update</li><li>You work on IT Projects and help to optimize internal processes.</li></ul> Your profile All right, all right, so I hope you are now aware of what is up for you, what background should you have in order to feel comfortable with this role? Keep in mind it`s all about electrical equipment, that`s the reason why it is essential for you to have:<ul><li>Prior experience with MS Office 365, Exchange, Azure</li><li>Hands-on experience with It Helpdesk Software (Jira, Zendesk, Zoho Desk)</li><li>Well-founded knowledge and experience in network administration, VPN, Firewalls, VoIP</li><li>Structured, efficient and independent working style</li><li>Good English communication skills in written as well as in oral (at least C1)</li><li>Ready to work in international dynamic environment</li><li>Experience with ITSM/ITIL</li><li>Experience with SAP C4.</li><li>Data driven Mindset</li><li>Attention to details</li></ul> Why us? This decade might be overshadowed by Covid19, but sooner or later we will beat and overcome that son of a germ, am I right? But the true topic for this decade lies in energy！ We are more than happy to state that not only We are leading this discourse, we also offer the fitting solutions for it. We have the strongest PV-Inverter R&amp;D there is and became the world`s biggest Inverter Manufacturer, which we are extremely proud of! And now, for this decade, we are increasing our game, and You, You might become part of it! Besides that, many things await You:  <ul><li>Food vouchers, free for You to decide what to buy with them (You are a Sushi-type aren`t you?)</li><li>Mobility package: in case you want a Job-Rad, we got you covered (E-bikes! we need more E-bikes! fueled by solar-power!)</li><li>Bonus payments: we agree on Smart KPIs with You, an You receive a nice Bonus at the end of the year, isn`t that something!?</li><li>A multinational team awaits You with lots of European and transeuropean exchange!</li><li>Possibility for technical and commercial knowledge enhancement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions </li><li>Technical and commercial training in our headquarter in Germany and even visits to the big R&amp;D facility in China!</li></ul>

IT Support Engineer - Poland

Your mission <ul><li>Administration / Development / Monitoring of internal IT Landscape</li><li>1st, 2nd and 3rd Level IT Support</li><li>You manage Company’s Assets (Laptops, Software licences)</li><li>You are responsible for creation of User Accounts in diverse systems and their further update</li><li>You work on IT Projects and help to optimize internal processes.</li></ul> Your profile <ul><li>Prior experience with MS Office 365, Exchange, Azure</li><li>Hands-on experience with It Helpdesk Software (Jira, Zendesk, Zoho Desk)</li><li>Well-founded knowledge and experience in network administration, VPN, Firewalls, VoIP</li><li>Structured, efficient and independent working style</li><li>Good English communication skills in written as well as in oral.</li><li>Ready to work in international dynamic environment</li><li>Preferable:<ul><li>Experience with ITSM/ITIL</li><li>Experience with SAP C4.</li><li>Data driven Mindset</li><li>Attention to details</li></ul></li></ul> Why us? The discourse of this decade might be overshadowed by Covid19, but sooner or later we will beat and overcome thatson of a germ, am I right? But the true discourse for this decade lies in energy！ We are more than happy to state that not only We are leading this discourse, we also offer the fitting solutions for it. We have the strongest PV-Inverter R&amp;D there is and became the world`s biggest Inverter Manufacturer, which we are extremely proud of!  And now, for this decade, we are increasing our game, and You, You might become part of it! Besides that, many things await You: <ul><li>Opportunities for Career advancement</li><li>Attractive Compensation &amp; Benefits</li><li>Bonus payment based on pre-agreed and signed KPI agreements</li><li>Possibility for technical and commercial knowledge increasement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions</li><li>Technical and commercial training in our headquarter in Germany and even visits to the big R&amp;D facility in China!</li></ul>

Intern IT - Benelux

<div><div>Enphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives. Today, the Enphase Energy System helps people make, use, save, and sell their own power. Enphase is also one of the fastest growing and innovative clean energy companies in the world, with approximately 68 million products installed across more than 145 countries.  We are building teams that are designing, developing, and manufacturing next-generation energy technologies and our work environment is fast-paced, fun and full of exciting new projects.  If you are passionate about advancing a more sustainable future, this is the perfect time to join Enphase!   About the role:    To give our customer the best experience and quick resolution. You will be responsible for professional and timely resolution or referral of technical issues that may involve hardware, software, communications, installation, or a blend of variables.    What you will do:   <ul style="margin:0.0pt;padding-left:0.0pt;"><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">Enphase support teams work 24*7 and 365 days a year. Candidate will be required to answer inbound Emails /Chats / Phone calls from Enphase customers during assigned hours. </li><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">Candidate must be open to work on weekends and night shifts.</li><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">Conducting remote troubleshooting of Enphase products.</li><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">Troubleshooting, approving, and executing warranty claims.</li><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">Providing pre-sales information about Enphase products.</li><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">Assisting with the activation of new Enphase sites as needed.</li><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">Documenting all activity in a central CRM/Help Desk software platform. </li><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">Coordinating with Enphase Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a central database. Assisting other team-members with troubleshooting and/or administrative tasks as needed.</li><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">Following departmental conventions and procedures.</li><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">Participating in ongoing training/education of industry standards and Enphase product-specific information.</li><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">Professionally represent Enphase via all communications mediums.</li><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">Abiding by all company policies and standards of conduct contained in the Enphase Energy employee-manual.</li><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">Performing other duties as assigned. </li></ul>  Who you are and what you bring:   <ul style="margin:0.0pt;padding-left:0.0pt;"><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">Should be a Graduate – B.E/B.Tech</li><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">Should have scored 60% and above in 10th, 12th, and Graduation. Applicant with lower than 60% scores in 10th,12th or Graduation will not be considered for the role. Scores are mandatory to be shared along with the resume. Incomplete resumes will not be considered for the position.</li><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">Should have a minimum of 1 year experience supporting customer in Tech Support or Customer Support role. Freshers will not be considered for the role.</li><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers.</li><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">Strong verbal and written communications skills.</li><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">Computer literate (PC skills essential, Mac OS desirable)</li><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">General understanding electrical concepts, AC &amp; DC circuits, electrical or electronics background would be highly desirable.</li></ul>Preferred Qualifications: <ul style="margin:0.0pt;padding-left:0.0pt;"><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">BE Electrical</li><li style="color:rgb(50,50,50);font-family:sans-serif , arial , helvetica;font-size:10.0pt;margin:0.0pt 0.0pt 0.0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0.0pt;">Exposure to solar/PV-related environments.</li></ul>   </div> </div>

Engineer - Customer Service

Your mission at Enphase Energy is to advance a sustainable future for all. Today, our intelligent microinverters, which turn sunlight into an affordable, safe, reliable, and scalable source of energy, work with virtually every solar panel made, and when paired with our award-winning smart battery technology, we engineer one of the industry's best-performing clean energy systems. To date, we have installed more than 48 million microinverters on more than 2.5 million systems across 140 countries and well over 50 thousand homes use our energy storage products.   <div>Like our customers, our innovative teams are also worldwide, making Enphase Energy a truly global company. We are one of the fastest growing and most dynamic energy companies in the world. Nimble and acutely focused on developing ground-breaking solar energy management technology, each of our teams has a shared goal of creating a carbon-free future.  </div><div style="margin-bottom:8.0px;margin-top:8.0px;"> Do you want to help change the world? Learn more about the role:   </div><div style="margin-bottom:8.0px;margin-top:8.0px;">To give our customers the best experience and quick resolution. You will be responsible for professional and timely resolution or referral of technical issues that may involve hardware, software, communications, installation, or a blend of variables.    </div><div style="margin-bottom:8.0px;margin-top:8.0px;">  What you will be doing:   </div><ul><li>Answering inbound Emails / Chats / Phone calls to the Customer Support queue during assigned hours.</li><li>Conducting remote troubleshooting of Enphase products.</li><li>Troubleshooting, approving, and executing warranty claims.</li><li>Providing pre-sales information about Enphase products.</li><li>Assisting with the activation of new Enphase sites as needed.</li><li>Documenting all activity in a central CRM/Help Desk software platform.</li><li>Coordinating with Enphase Engineering with tracking of field issues, and subsequent product modifications, logging product bugs in a central database. Assisting other team members with troubleshooting and/or administrative tasks as needed.</li><li>Participating in ongoing training/education of industry standards and Enphase product-specific information.</li><li>Assist other team members with troubleshooting and/or administrative tasks as needed.</li><li>Following departmental conventions and procedures.</li><li>Professionally represent Enphase via all communications mediums.</li><li>Abiding by all company policies and standards of conduct contained in the Enphase Energy employee-manual.</li><li>Performing other duties as assigned.</li><li>Support operational hours (India team) are 6:30 am – 11:00 pm, Sun to Sat. Start and finish times for team members are adjusted to cover non-stop customer support across 7 days. The candidate must be open to working on weekends.</li></ul><div style="margin-bottom:8.0px;margin-top:8.0px;">Who you are and what you bring:  </div><ul><li>Should be a Graduate – B.E/B.Tech</li><li>Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers.</li><li>Experience working in a fast-paced technical support or customer service position.</li><li>Strong verbal and written communication skills.</li><li>Proficient in French</li><li>Computer literate (PC skills essential, Mac OS desirable)</li><li>A general understanding of electrical concepts, AC &amp; DC circuits, electrical or electronics background would be highly desirable.</li></ul>

Engineer, Customer Service-French

Summary This position is part of the Department of Energy (DOE), Office of Intelligence and Counterintelligence. As an Information Technology Specialist, you will support the DOE Counterintelligence (CI) mission, you will provide information technology (IT) expertise to DOE CI mission activities, including investigations, awareness, analysis, insider threat, cyber forensics, and more benefitting DOE elements at headquarters, field offices, and the national laboratories. Responsibilities This is an Excepted Service position. This appointment will not confer Competitive Service career-conditional or career tenure status. This means that if you are selected, you would have to compete with other applicants in open competition to meet requirements for another Federal position, unless you meet the requirements for reinstatement. Applicants who voluntarily convert from the competitive service, Senior Executive Service, or other pay systems to a non-time limited appointment under this excepted service authority are not afforded "fallback rights" to the pay system previously assigned prior to conversion. As a full performance GS-14, Information Technology Specialist, you will: As the HQ Information Technology (IT) Operations Manager, you will serve as a recognized expert who advises the executive-level and top management officials in the areas of on-line data systems, desktop applications, work-related Internet applications, and structured programming and analysis needed to meet user requirements. Maintaining an awareness of the interpersonal climates of the organization, Department of Energy, Headquarters (DOE HQ), and other agencies involved with the mission of cybersecurity and security risk mitigation. Serve as a leader for the Maintenance review board and is member on the Configuration Management board as well as various standing information management boards, committees and working groups, as well as ad-hoc groups convened by DOE offices. Provide technical expertise to carry out a variety of tasks involved in systems analysis, systems administration, networks, policy and planning, and internet. Manage an Information Technology (IT) team (Tier 1 through Tier 3) focused on all HQ communications systems and help desk support areas. Requirements Conditions of Employment Qualifications BASIC REQUIREMENT: Individuals must have IT-related experience demonstrating each of the four competencies listed below: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to the above, individuals must meet the specialized experience listed below: SPECIALIZED EXPERIENCE REQUIREMENTS: A qualified candidate's online application and resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level GS-13 in the Federal service. Specialized experience for this position is defined as meeting ALL of the following: Providing support and services related to software, hardware, databases, web resources, networks or enterprise systems. Contributing to projects by ensuring timelines and the resources needed are available for mission accomplishment. Providing technical support and troubleshoot computer problems to customer within the organization. "Experience" refers to paid and unpaid experience. Examples of qualifying unpaid experience may include: volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must meet all qualifications and eligibility requirements by the closing date of this announcement. Education There are no specific education requirements or substitution of education for experience for this position. Additional Information The U.S. Department of Energy fosters a diverse and inclusive workplace and is an Equal Opportunity Employer. This job opportunity announcement may be used to fill additional similar vacancies across DOE. For general information on government-wide Telework polices visit: www.telework.gov Hiring incentives may be authorized in accordance with agency policy and if funding is available. EEO Policy: https://www.energy.gov/justice/eeo-complaint-process Reasonable Accommodation Policy: https://www.energy.gov/hc/department-energy-reasonable-accommodation-program Veterans Information: https://www.energy.gov/careers/veterans-military-spouses Selective Service Registration: http://www.sss.gov/ The Fair Chance Act prohibits specific inquiries concerning an applicant's criminal or credit background unless the hiring agency has made a conditional offer of employment to the applicant. An applicant may submit a complaint to the agency within 30 calendar days of the date of alleged noncompliance by completing the Fair Chance Act Intake Form and submitting it to the Administrative Investigations Program at AdministrativeInvestigations@hq.doe.gov.

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