<p><strong>Who We Are</strong></p><p>Renew Home is on a mission to change how we power the world by making it easier for customers to save energy and money at home as part of the largest residential virtual power plant in North America.</p><p>We partner with industry-leading brands to better manage residential energy for users by prioritizing efficiency, savings, and comfort — and cleaner energy for everyone.</p><p>We are an Equal Opportunity employer striving to create a diverse, equitable, and inclusive work environment where everyone feels that they have a voice that is heard.</p><p>We strongly encourage candidates to check out our website at <a href="http://www.renewhome.com">www.renewhome.com</a>  to learn more about the world-changing work we are doing.<br><br> </p><p><strong>What You Will Do</strong></p><ul> <li>Design, develop and maintain secure, scalable, and robust distributed cloud-based systems on AWS.</li> <li>Work closely with development teams to integrate cloud services into the broader system architecture.</li> <li>Strive for 99.999% uptime SLA for the systems.  Respond to application and infrastructure incidents, provide detailed incident reports. </li> <li>Work with cross-functional teams consisting of engineering, product management, marketing and market integration.</li> <li>Work on many aspects of our stack: Python, Flask, MySQL, Celery, AWS (CDK, ECS/EKS, RDS, Redshift, S3, SQS, SES, etc), Ubuntu, Apache, Redis, Git, Jira</li> <li>Perform peer code review, mentor junior developers.</li> <li>Stay updated with new AWS services and features, recommending improvements to the existing architecture.</li> <li>Implement application monitoring tools and proactively monitor application performance. </li> <li>Prioritize and manage development and issue resolution activities. </li> <li>Participate in our agile development process - regular team updates, standup meetings, 1-on-1’s.</li> </ul><p><strong>Requirements</strong></p><ul> <li>5-10 years of industry experience.</li> <li>Bachelors/Masters degree in computer science or demonstrated experience in the software industry.</li> <li>Deep experience working with highly-scalable distributed systems in containerized environments. Experience with Docker, Kubernetes, or other container orchestration tools.</li> <li>Experience with asynchronous task processing at massive scale.</li> <li>Experience with cloud automation and infrastructure as code (IaC) tools such as Terraform or AWS CloudFormation, AWS CDK.</li> <li>Solid understanding of networking, security and core Internet protocols (e.g., TCP/IP, DNS, SMTP, BGP, and distributed networks).</li> <li>Very strong software engineering background and proficiency in one or more of Python, Java, PHP, Ruby.</li> <li>Excellent problem-solving skills and attention to detail.</li> </ul><p><strong>Benefits</strong></p><p><strong>What You'll Get</strong></p><ul><ul> <li>A competitive salary based on experience. The base salary for this role is: $155k - $205k.</li> <li>Fully remote work environment with home office set-up allowance.</li> <li>Real and lived work-life balance - Company perks include unlimited vacation (which our C-level team actively encourages everyone to take!), parental leave, and a corporate values of working sustainably and putting families first.</li> <li>Competitive benefits package that includes a full suite of wellness benefits and stock options.</li> <li>401(k) matching. </li> <li>Opportunity to work with amazing people who are passionate about their mission, thriving in a fully-remote work environment, and learning and growing every day.</li> </ul></ul><p></p><p><strong>Not eligible for visa sponsorship.</strong></p><p></p><p><strong>EQUAL OPPORTUNITY EMPLOYER</strong></p><p>Individuals seeking employment at Renew Home are considered without regard to race, color, religious creed, sex, gender identification, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.</p><p>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p>

Get paid for saving energy as OhmConnect notifies and rewards you when nearby power plants activate.

Senior/Staff Backend Engineer (Remote, US)

<h2><strong>The Company You’ll Join</strong></h2><p>Amperon is the leading analytics and forecasting company for the energy transition. Our platform leverages advanced algorithms and machine learning techniques to accurately forecast energy demand on both the supply (power &amp; utilities companies) and demand (large energy users) sides of the market. We incorporate real-time data feeds that help our clients reduce cost, monitor energy efficiency while increasing substantially. </p><p>We bring the brightest mind from energy, security and technology in order to combat climate  changes and transition to clean energy solutions. We have offices in Texas but are a remote first company.</p><h2><strong>Our Strategy</strong></h2><p>Amperon operates at the intersection of energy data, AI, and domain expertise to empower the world to navigate the energy transition more effectively. Using best-in-class data ingestion and management infrastructure, coherent AI/ML models, and leading-edge predictive analytics, Amperon provides tools that generate economic and societal value. </p><p>Amperon seeks to modernize the grid data and AI software stack to improve reliability, optimize asset economics, and accelerate decarbonization for grid operators, asset owners, and end-users. We're building the next generation of market-leading energy analytics and forecasting products, and we want you to be part of our journey!</p><h2><strong>The team you’ll work with</strong></h2><p>The sales team is responsible for qualifying, accelerating and successfully closing customer opportunities. The team brings significant energy domain and data/technology depth into customer engagements particularly knowledge of energy markets, wholesale trading, and power utilities. </p><h2><strong>The Role</strong></h2><p>As the first European sales lead you’ll have the opportunity to build end to end Go-to-Market strategies that directly impact Amperon’s overall success. You’ll create detailed sales plans and tactics to effectively penetrate European markets, acquire customers and drive revenue growth. You’ll monitor sales performance against targets and KPIs, analyzing sales data and trends, and identifying areas for improvement. You will directly manage sales resources including business development reps and market analysis.</p><h2><strong>The problems you’ll solve </strong></h2><p>As GTM lead you’ll successfully land and ramp up the initial Europe GTM team, with support from North American commercial and product resources and processes. <em>Some things you’ll solve include</em></p><ul><li>Exceed Europe ARR bookings target and develop customer and product strategy to substantially expand ARR in 2025.</li><li>Successfully land lighthouse customer deals in as part of a cloud hyperscale GTM partnership.</li><li>Generate high-impact partner and customer marketing to drive market awareness and customer credibility.</li><li>Generate a substantial pipeline, from a mix of P&amp;U customer segments and successfully close deals across multiple customer segments to prove out PMF (product market fit) in the region.</li><li>Accelerate regional GTM by successfully establishing channel partnerships, with support from North American partnership Director.</li><li>Secure customer logos and case studies to establish Amperon as a high-impact partner to deliver customer value.</li></ul><h2><strong>You may be a fit for this role if</strong></h2><p>You have 5-10 years experience in a quota driven sales role with at least 3 in power utilities. Proven experience leading efforts to identify and acquire new customers through various channels such as direct sales, channel partnerships, alliances, and referrals. Proven experience meeting KPI and building metrics that capture progress against sales goals. You’ve successfully developed partnerships and maintained relationships with major European power utilities companies.</p><p></p><p></p><h2>Benefits &amp; Perks</h2><p>While we are serious about our company's culture, we aren't going to force "culture" to prove that we are cool and fun. It’s a company filled with smart, genuinely nice individuals who are passionate about data science, energy and working together to build a product that can have a lasting impact on our planet.</p><p>Even though we are a remote company with employees spread across the globe, we still believe human interaction is a good thing. We will also have an all-company event at least once a year so people can get to know each other in a more fun and social way.</p><ul><li>Competitive salary plus stock option package.</li><li>Medical, dental and vision insurance</li><li>Family planning benefits through Carrot which includes IVF plus preservation treatments, adoption and gender affirming care.</li><li>Access to mental health services</li><li>Annual company retreat</li><li>Pre-tax commuter benefits plus CitiBike annual subscription.</li><li>Work from home budget</li><li>401k</li><li>Learning and development opportunities</li><li>Flexible PTO policy</li><li>Remote</li></ul><p>If you are excited about contributing to a product that can have a lasting impact on our planet and you thrive in fast-paced, innovative environments, we would love to hear from you.</p><p></p><p></p>

Revolutionizing energy monitoring with real-time data forecasts, Amperon brings AI to the smart grid of the future.

Europe Sales & GTM Lead

<p><strong>Who We Are</strong></p><p>Renew Home is on a mission to change how we power the world by making it easier for customers to save energy and money at home as part of the largest residential virtual power plant in North America.</p><p>We partner with industry-leading brands to better manage residential energy for users by prioritizing efficiency, savings, and comfort — and cleaner energy for everyone.</p><p>We are an Equal Opportunity employer striving to create a diverse, equitable, and inclusive work environment where everyone feels that they have a voice that is heard.</p><p>We strongly encourage candidates to check out our website at <a href="http://www.renewhome.com">www.renewhome.com</a>  to learn more about the world-changing work we are doing.<br></p><p><strong>Role Summary</strong></p><p>Reporting to the Director of Software Development, the Product Operations Engineer is an essential member of our development team, responsible for ensuring the day-to-day operation of our product. This person will work closely with Product Design and Product Management, Customer Experience, Operations, and on-call response teams to create and meet key performance indicators (KPIs) and service-level objectives (SLOs) for our product.<br> </p><p><strong>What You Will Do</strong></p><ul> <li>Establish, monitor, and enforce KPIs and SLOs measuring the operational health of the member experience.</li> <li>Ensure business logic is behaving as expected across all user-facing features.</li> <li>Triage bugs and service degradation, implementing fixes, writing and running scripts, and escalating issues with the rest of the development team.</li> <li>Monitor third-party integrations, planning for and mitigating outages.</li> <li>Ensure incentives are awarding as expected and funnel conversion is operating within normal parameters.</li> <li>Maintain, update, and certify operational documentation.</li> <li>Model and create tooling, simulations, and reporting in support of above.</li> <li>Report incidents, conduct retrospectives, and ensure completion of follow-up items.</li> </ul><p><strong>Requirements</strong></p><ul> <li>2+ years professional experience in a development role; ability to debug in order to triage and troubleshoot independently.</li> <li>Excellent understanding of the member-facing product in order to translate product requirements into monitoring and alerting.</li> <li>SQL proficiency in order to identify anomalies compared to specifications in production data.</li> <li>Competency in one or more server- or client-side programming languages (e.g., Python, JavaScript) in order to do a first pass at potential issues in code.</li> <li>Forward-looking mindset in order to anticipate potential future problems rather than simply react to existing ones.</li> <li>Strong written and verbal communication in order to generate clear documentation and craft persuasive arguments in the face of competing priorities.</li> <li>“Productive laziness” in order to automate oneself out of a job and move on to another.</li> <li>Nice to haves:</li> <ul> <li>Full-stack development experience in Python, TypeScript, or React.</li> <li>Experience in home energy or IoT industries.</li> </ul> </ul><p><strong>Benefits</strong></p><p><strong>What You'll Get</strong></p><ul><ul> <li>A competitive salary based on experience. The base salary for this role is: $128-$195K.</li> <li>Fully remote work environment with home office set-up allowance.</li> <li>Real and lived work-life balance - Company perks include unlimited vacation (which our C-level team actively encourages everyone to take!), parental leave, and a corporate values of working sustainably and putting families first.</li> <li>Competitive benefits package that includes a full suite of wellness benefits and stock options.</li> <li>401(k) matching. </li> <li>Opportunity to work with amazing people who are passionate about their mission, thriving in a fully-remote work environment, and learning and growing every day.</li> </ul></ul><p></p><p><strong>Not eligible for visa sponsorship.</strong></p><p></p><p><strong>EQUAL OPPORTUNITY EMPLOYER</strong></p><p>Individuals seeking employment at Renew Home are considered without regard to race, color, religious creed, sex, gender identification, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.</p><p>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p>

Product Operations Engineer (Remote, US)

<p><strong>Who We Are</strong></p><p>Renew Home is on a mission to change how we power the world by making it easier for customers to save energy and money at home as part of the largest residential virtual power plant in North America.</p><p>We partner with industry-leading brands to better manage residential energy for users by prioritizing efficiency, savings, and comfort — and cleaner energy for everyone.</p><p>We are an Equal Opportunity employer striving to create a diverse, equitable, and inclusive work environment where everyone feels that they have a voice that is heard.</p><p>We strongly encourage candidates to check out our website at <a href="http://www.renewhome.com">www.renewhome.com</a>  to learn more about the world-changing work we are doing.<br><br> </p><p><strong>What You Will Do</strong></p><ul> <li>Offer security expertise and guidance within the company.</li> <li>Collaborate with cross-functional teams (Legal, Finance, Marketing) to establish and enforce company-wide security policies.</li> <li>Actively monitor systems for security breaches and intrusions, developing security tools to prevent attacks and maintain network integrity.</li> <li>Proactively assess and address security vulnerabilities in applications and cloud infrastructure (AWS/GCP).</li> <li>Automate the creation, testing, and remediation of base container images.</li> <li>Promote a security-oriented development and testing culture within the development team through education and knowledge sharing.</li> <li>Conduct routine vulnerability assessments and penetration testing, coordinating external security evaluations.</li> <li>Manage and resolve security incidents, providing guidance on policy and technical security matters.</li> <li>Obtain and maintain relevant security certifications (e.g., ISO 27001, SOC2).</li> </ul><p><strong>Requirements</strong></p><ul> <li>3-7 years of experience in application and cloud infrastructure security.</li> <li>Bachelor's/Master's degree in computer science or equivalent practical experience in the software industry.</li> <li>Experience with containerization, preferably Docker.</li> <li>Familiarity with security frameworks/standards such as ISO 27001, SOC 2, CCPA, GDPR, and OWASP.</li> <li>Proficiency in utilizing AWS security services (IAM, WAF, CloudTrail, Shield) and other tools like Snyk, Qualys, OpenMap, Wireshark, and Nmap.</li> <li>Strong understanding of networking, security, and core Internet protocols (e.g., TCP/IP, DNS, SMTP, SSL, distributed networks).</li> <li>Solid software engineering background with expertise in one or more programming languages (Python, Java, PHP, Ruby, etc.).</li> <li>Exceptional problem-solving skills and attention to detail.</li> </ul><p><strong>Benefits</strong></p><p><strong>What You'll Get</strong></p><ul><ul> <li>A competitive salary based on experience. The base salary for this role is: $155k - $205k.</li> <li>Fully remote work environment with home office set-up allowance.</li> <li>Real and lived work-life balance - Company perks include unlimited vacation (which our C-level team actively encourages everyone to take!), parental leave, and a corporate values of working sustainably and putting families first.</li> <li>Competitive benefits package that includes a full suite of wellness benefits and stock options.</li> <li>401(k) matching. </li> <li>Opportunity to work with amazing people who are passionate about their mission, thriving in a fully-remote work environment, and learning and growing every day.</li> </ul></ul><p></p><p><strong>Not eligible for visa sponsorship.</strong></p><p></p><p><strong>EQUAL OPPORTUNITY EMPLOYER</strong></p><p>Individuals seeking employment at Renew Home are considered without regard to race, color, religious creed, sex, gender identification, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.</p><p>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p>

Security Engineer (Remote, US)

<div><span style="font-size:11pt;">We are accelerating positive change and transformation to clean technologies in the mobility and energy sector. We do this by enabling businesses with innovative software solutions in the e-mobility and energy sector. Our product is a SaaS used by companies to manage their EV charging infrastructure, processes and efficient energy use. It’s offered as a white-label product and is already used by companies in the UK, continental Europe, South and North America, Australia and Asia.</span></div><div><br></div><div><span style="font-size:11pt;">Our team is highly motivated, capable and committed to our mission. We are looking to expand it with like-minded people, eager to give, learn and grow together with us.</span></div><div><br></div><div><b style="font-size:11pt;">About the role</b></div><div><br></div><div><span style="font-size:11pt;">By delivering high-quality software solutions, we have been able to be ahead of our competitors and bring high value to our customers. We are continuously scaling the platform and we are now looking for a DevOps Engineer to join our engineering team and continue the enhancement of the solid cloud infrastructure that we have built from scratch.</span></div><div><br></div><div><span style="font-size:11pt;">Read on if you believe that you can contribute to our mission. We aim to advance the transformation of the mobility and energy sector with technology and smart software solutions.</span></div><br><br><h3>Your contribution</h3><ul><li>Design, Configure, deploy, manage and automate AWS cloud infrastructure</li><li>Take heavy part in administration and troubleshooting of MySQL databases (RDS)</li><li>Manage CI/CD pipelines, test, build and distribute applications to Google Play Store and AppStore</li><li>Identify roadblocks and inefficiencies in the current workflow, and work with teams to plan and remediate improvements</li><li>Participate in incident management</li></ul><h3>Must have</h3><ul><li>4+ years of experience with linux administration</li><li>Strong knowledge of MySQL optimisation, administration and maintenance</li><li>2+ years of experience with AWS: ECS, EC2, RDS (MySQL), CloudWatch, VPC</li><li>Experience with Terraform, Shell scripting</li><li>Experience building and running Docker containers</li><li>Self-motivation and willingness to dig deeper to find out the best solution</li><li>Desire to engage in continuous learning to ensure knowledge of latest DevOps technologies and AWS product updates</li><li>Good communication and collaboration skills</li><li>Excellent time management and personal organisation skills </li><li>Fluent English (written and verbal)</li></ul><h3>Considered an advantage</h3><ul><li>Experience with Python and or Ruby</li><li>Experience with building and administering Nginx, PHP based web servers </li><li>Experience with container orchestrators like Kubernetes, ECS, Docker Swarm</li><li>Network administration (IPv4, IPv6, Dynamic routing, IPSec, etc.)</li><li>Development background with PHP/Laravel/NodeJS/ReactNative </li><li>CI/CD tools like Gitlab and Bitrise</li><li>Knowledge of or keen interest in the e-mobility sector</li></ul><h3>What we offer</h3><ul><li>Opportunity to join a fast-growing company on the path to become a global industry leader</li><li>Opportunity to work with amazing, highly experienced people</li><li>Freedom to work from anywhere or our Sofia-based office</li><li>Flexible work hours</li><li>Bonus day-off to celebrate your birthday</li><li>5 additional vacation days, after your first year with the company</li><li>Health insurance for you and for your family, with premium coverage</li><li>Monthly shared mobility allowance (covers Spark and GOeGO)</li><li>EV week – option to use a company electric car for a week every 1-2 months</li><li>Social events and awesome team buildings </li></ul><br>

AMPECO enables large-scale EV charging providers to launch and scale their business operations under their own brand. The company offers a white-label and hardware-agnostic EV charging management platform to cover all business cases - public, private, and home charging. Advanced energy management, flexible billing and subscription management, automatic maintenance algorithms, and inter-operator roaming are some of the platform’s key components. With security and scalability at its core, the platform allows large-scale operators like energy companies, oil and gas, fleets, hardware manufacturers and installers to achieve quick go-to-market in a few months with a ready-made platform combined with unmatched flexibility and extensibility via APIs. AMPECO supports more than 110 charging network operators in over 45 markets and has been globally recognized by Frost & Sullivan for its superior technological innovation and strategic development with the 2022 Global Product Leadership Award.


DevOps Engineer

<p><strong>Who We Are</strong></p><p>Renew Home is on a mission to change how we power the world by making it easier for customers to save energy and money at home as part of the largest residential virtual power plant in North America.</p><p>We partner with industry-leading brands to better manage residential energy for users by prioritizing efficiency, savings, and comfort — and cleaner energy for everyone.</p><p>We are an Equal Opportunity employer striving to create a diverse, equitable, and inclusive work environment where everyone feels that they have a voice that is heard.</p><p>We strongly encourage candidates to check out our website at <a href="http://www.renewhome.com">www.renewhome.com</a>  to learn more about the world-changing work we are doing.<br></p><p><strong>Role Summary</strong></p><p>Reporting to the Chief Product Officer, the Director of Product is responsible for leading B2B product development efforts to support a range of partners across the energy landscape as we seek to grow the largest virtual power plant in North America. This product leader will define, build out, and lead the team in execution against the roadmap for our B2B product offerings. </p><p>This is an exciting time for Renew Home. You should apply if the following define you:</p><ul> <li>Ability to look into an ambiguous opportunity space and start running without day-to-day direction.</li> <li>Ability to prioritize in a data and insight driven way that helps to align the broader organization to ensure clear focus. This includes forming strong opinions that you will change as the data changes.</li> <li>A desire to build the next generation of energy services products that delight customers and deliver what the industry needs.</li> <li>You are energized by meeting with partners to deeply understand their needs and you have experience turning their needs - not just their requests - into a roadmap and launched/landed products.<br> </li> </ul><p><strong>What You Will Do</strong></p><ul> <li>Identify the challenges and opportunities across a diverse set of energy partners. For example, energy utilities, device OEMs, HVAC Pros, etc.</li> <li>Translate that deep customer insight into a vision for Renew Home’s future B2B product line.</li> <li>Lead a cross-functional team of engineers, designers, product marketers, and business development and sales leads to distill that vision into Renew Home’s B2B product roadmap.</li> <li>Align resources across the organization to execute against the roadmap.</li> <li>Launch and land B2B features that help bring to life the next era of virtual power plants in the US.</li> <li>Work closely with the Renew Home growth team to prioritize the highest priority opportunities to expand our VPP for customers and partners.</li> </ul><p><strong>Requirements</strong></p><ul> <li>7+ years of Product/Program Management experience, preferably in the B2B energy space.</li> <li>Clear ability to lead cross-functional teams across engineering, design, marketing, partnerships, etc.</li> <li>Proven track record of successful product launches and landings of large scale software services that reach millions of customers.</li> <li>Experience managing B2B product discovery, roadmaps, and execution.</li> <li>Experience developing products or programs in the energy industry.</li> <li>Comfort and eagerness to engage with a wide variety of partners; you get energy from partner discussions that deliver new insights.</li> <li>Bonuses:</li> <ul> <li>Experience specifically with grid services for B2B energy customers.</li> <li>Experience with the intersection of consumer hardware and software services.</li> <li>Experiences working with technical, algo-driven products. </li> </ul> </ul><p><strong>Benefits</strong></p><p><strong>What You'll Get</strong></p><ul><ul> <li>A competitive salary based on experience. The base salary for this role is: $200k-$235k.</li> <li>Fully remote work environment with home office set-up allowance.</li> <li>Company perks include parental leave, unlimited vacation, and corporate values of working sustainably and putting families first.</li> <li>Competitive benefits package that includes a full suite of wellness benefits and equity.</li> <li>Opportunity to work with amazing people who are passionate about halting climate change, thriving in a fully-remote work environment, and learning and growing every day.</li> <li>401k matching.</li> </ul></ul><p></p><p><strong>Not eligible for visa sponsorship.</strong></p><p></p><p><strong>EQUAL OPPORTUNITY EMPLOYER</strong></p><p>Individuals seeking employment at Renew Home are considered without regard to race, color, religious creed, sex, gender identification, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.</p><p>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p>

Director of Product - B2B (Remote, US & Canada)

<p><strong>Who We Are</strong></p><p>Renew Home is on a mission to change how we power the world by making it easier for customers to save energy and money at home as part of the largest residential virtual power plant in North America.</p><p>We partner with industry-leading brands to better manage residential energy for users by prioritizing efficiency, savings, and comfort — and cleaner energy for everyone.</p><p>We are an Equal Opportunity employer striving to create a diverse, equitable, and inclusive work environment where everyone feels that they have a voice that is heard.</p><p>We strongly encourage candidates to check out our website at <a href="http://www.renewhome.com">www.renewhome.com</a>  to learn more about the world-changing work we are doing.<br><br> </p><p><strong>What You Will Do</strong></p><ul> <li>Design, develop and build backend API integrations with electric utilities, electricity markets, solar and battery providers and other systems.  Examples include developing services to get batch and real-time smart electric meter data, electricity market data etc.</li> <li>Own all aspects of meter data processing including working with partners and implement new features to support virtual power plants.</li> <li>Work closely with development teams to integrate cloud services into the broader system architecture.</li> <li>Work with cross-functional teams consisting of engineering, product management, marketing and market integration.</li> <li>Work on many aspects of our stack: Python, Flask, MySQL, Celery, AWS/GCP (CDK, ECS/EKS, RDS, Redshift, S3, SQS, SES, or equivalent in GCP), Ubuntu, Apache, Redis, Git, Jira.</li> <li>Implement API monitoring tools and proactively monitor API service performance. </li> <li>Participate in our agile development process - regular team updates, standup meetings, 1-on-1’s and peer code reviews. </li> </ul><p><strong>Requirements</strong></p><ul> <li>4-7 years of industry experience building backend software services.</li> <li>Bachelors/Masters degree in computer science or demonstrated experience in the software industry.</li> <li>Experience building and maintaining scalable APIs and working with REST frameworks.</li> <li>Strong SQL skills, proficiency with SQL and no-SQL databases (MySQL, Oracle, Postgres, Redshift, mongodb etc.).</li> <li>Very strong software engineering background and proficiency in one or more of Python, Java, PHP, Ruby.</li> <li>Excellent problem-solving skills and attention to detail.</li> <li>Bonuses:</li> <ul> <li>Experience with scalable distributed data processing.</li> <li>Experience with AWS Lambda/Cloud functions, pub/sub, AirFlow tools.</li> <li>Experience with cloud automation and infrastructure as code (IaC) tools such as Terraform or AWS CloudFormation, AWS CDK.</li> <li>Experience in electric power industry.</li> </ul> </ul><p><strong>Benefits</strong></p><p><strong>What You'll Get</strong></p><ul><ul> <li>A competitive salary based on experience. The base salary for this role is: $130k-$160k.</li> <li>Fully remote work environment with home office set-up allowance.</li> <li>Company perks include parental leave, unlimited vacation, and corporate values of working sustainably and putting families first.</li> <li>Competitive benefits package that includes a full suite of wellness benefits and equity.</li> <li>Opportunity to work with amazing people who are passionate about halting climate change, thriving in a fully-remote work environment, and learning and growing every day.</li> <li>401k matching.</li> </ul></ul><p></p><p><strong>Not eligible for visa sponsorship.</strong></p><p></p><p><strong>EQUAL OPPORTUNITY EMPLOYER</strong></p><p>Individuals seeking employment at Renew Home are considered without regard to race, color, religious creed, sex, gender identification, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.</p><p>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p>

Backend Engineer (Remote, US)

<div>At AMPECO we are accelerating positive change and transformation to clean technologies. We do this by enabling businesses with innovative software solutions in the e-mobility and energy sector. Our product is a SaaS used by companies to manage their EV charging infrastructure, processes and efficient energy use. It’s offered as a white-label product and is already used by companies in the UK, continental Europe, South and North America, Australia and Asia. </div><div><br></div><div>Our team is highly motivated, capable, and committed to our mission. We are looking to expand it with like-minded capable people, eager to give, learn and grow together with us.</div><div><br></div><div><b>About the role</b></div><div><br></div><div>The Technical Integration Consultant at AMPECO plays a vital role in ensuring seamless hardware integration and making sure that clients’ technical needs are handled in a timely and professional manner.</div><br><br><h3>Responsibilities</h3><ul><li>Conduct hardware integration tests to ensure seamless functionality and compatibility;</li><li>Respond to inquiries about different hardware integrations across various communication channels, maintaining a high level of responsiveness and professionalism and providing timely assistance;</li><li>Analyze logs to identify patterns, errors, anomalies, and pinpoint the underlying causes of issues, facilitating troubleshooting and resolution;</li><li>Acquire and maintain in-depth knowledge of our product;</li><li>Collaborate with internal teams to gather and discuss relevant data and insights necessary for tackling technical challenges effectively;</li><li>Maintain a positive and professional attitude towards customers;</li><li>Consult existing and potential customers on various topics regarding our product.</li></ul><h3>Your Profile</h3><ul><li>Previous experience in a tier 2 technical support role or handling complex technical issues;</li><li>Robust technical background with expertise in log analysis, debug data collection, and issue reproduction;</li><li>Knowledge of API, communication protocols and network communications; </li><li>Proficient troubleshooting and problem-solving abilities;</li><li>Passion for technology and aptitude for rapid learning;</li><li>Effective communication and exceptional customer service skills;</li><li>Fluency in English;</li><li>Previous experience in a manual QA position testing software and/or hardware is considered an advantage.</li></ul><h3>What We Offer</h3><ul><li>Opportunity to join a fast-growing company on the path to become a global industry leader;</li><li>Opportunity to work with amazing, highly experienced people;</li><li>Flexible work hours;</li><li>Bonus day-off to celebrate your birthday;</li><li>5 additional vacation days per year, after your first year with the company;</li><li>Social events and awesome team buildings;</li><li>Medical insurance for you and for your family, with great coverage;</li><li>Monthly shared mobility allowance (covers Spark and GOeGO);</li><li>EV week – you get a company electric car for yourself for a week every 1-2 months.</li></ul><br>

Technical Integration Consultant

<div>AMPECO is one of the most innovative companies in the area of electric vehicle charging infrastructure – an industry that aims to change the world by making charging easier for everyone. As electric vehicles (EVs) are bringing in a transformation of our transport and mobility sectors, AMPECO is at the forefront of a revolution and we’re just getting started.</div><div><br></div><div>Our product – the AMPECO EV Charging Platform is a business-critical SaaS platform used by companies to manage their electric vehicle charging infrastructure, processes and energy use. It’s already used by companies all over the world – from North and South America to Europe, Africa, Asia and Australia.</div><div><br></div><div>Our brilliant and experienced team are all dedicated to our mission – accelerating the worlds’ transformation to clean technologies in the mobility and energy sector. This is challenging work, but we’re not ones to lack ambition. We’re fast-paced, innovative and collaborative. We pursue excellence in everything and have a lot of fun along the way. This is why we’re looking for people like you to help change the world at AMPECO. Come and join us!</div><div><br></div><div><b>About the role</b></div><div><br></div><div>We’re looking for an enthusiastic and experienced copywriter who can bring a varied and balanced skillset to the table. You need to have a creative flair, an affinity for technology, and stone-cold strategic insight, to bring our brand and messaging to life. To achieve that, you will need a fast-learning mindset, a love for language, and the ability to produce compelling writing driven by deep product and market understanding.</div><br><br><h3>Your Responsibilities</h3><ul><li>Create compelling and educational content for a variety of marketing collateral, including blogs, long-form content, website, email &amp; paid advertising that engages, inspires, and converts;</li><li>You will support developing and implementing content strategy, identify trends and help build a strong brand and marketing voice that is appropriately expressed in all materials;</li><li>You will follow and apply product positioning and messaging, informed by user insights, market trends, and product goal;</li><li>Working with product and sales teams to verbalise ideas, iron out concepts, solve creative issues through words, and nail the copy;</li><li>Manage content calendar and publishing, ensuring that the content remains consistent across all platforms;</li><li>Constantly build industry knowledge through research, events, colleagues, market insights, content trends, etc., to inform the content-creation process.</li></ul><h3>Our Expectations</h3><ul><li>You have 2-3 years of experience writing short and long-form content for B2B audiences and technical decision-makers;</li><li>You understand the importance of storytelling, and you can strike the right balance of copy that’s both informative and compelling;</li><li>You have the ability to translate technical terms and concepts into language that is easy to understand;</li><li>Data-driven growth mindset and a knack for numbers, good analytical, strategic &amp; technical skills;</li><li>You have a track record of producing content that increases engagement and drives leads.</li></ul><h3>What kind of person we are looking for</h3><ul><li>You’re excited by new technology and can communicate complex ideas in simple language;</li><li>You’re not shy about asking questions, seeking information, and partnering with colleagues to bring out the best in your copy;</li><li>You’re well organized and confident in meeting deadlines, tracking revisions, and getting approvals;</li><li>You are always looking for ways to upgrade your skills, optimise your process, and apply new tools to work smarter, not harder;</li><li>Your attention to detail is close to annoying: typos, inconsistencies, and questionable punctuation marks have little chance of getting past your cursor;</li><li>We want you to have a point of view and be able to defend your position, but not at the expense of the bigger picture;</li><li>You’re willing to roll up your sleeves and learn about the industry and our product – the learning curve is very steep.</li></ul><h3>What we offer</h3><ul><li>Opportunity to join a fast-growing company on the path to become a global industry leader;</li><li>Opportunity to work with amazing, highly experienced people;</li><li>Flexible work hours;</li><li>Bonus day-off to celebrate your birthday;</li><li>5 additional vacation days per year, after your first year with the company;</li><li>Social events and awesome team buildings;</li><li>Medical insurance for you and for your family, with great coverage;</li><li>Monthly shared mobility allowance (covers Spark and GOeGO);</li><li>EV week – you get a company electric car for yourself for a week every 1-2 months.</li></ul><br><div><br></div>

Content Writer / Copywriter

<p><strong>ABOUT AMERICAN FORESTS: &nbsp;</strong><br />American Forests is a national non-profit organization committed to creating healthy and resilient forests from cities to large landscapes, that deliver essential benefits for climate, people, water, and wildlife. We advance our mission through forestry innovation, place-based partnerships to plant and restore forests, and movement building. We envision a world in which the significant environmental, societal, and economic benefits of forests are fully realized and equitably available to all people. Established in 1875, American Forests is the oldest national non-profit conservation organization in the U.S. working to restore urban forests and forested landscapes.</p>
<p>American Forests is proud to be a diverse, equitable, inclusive, and accessible workplace. These are our shared values. We welcome individuals who bring a variety of backgrounds and experiences to be a part of our team to help make a difference individually and collectively as we work toward achieving our mission. We are committed to fostering an environment that is welcoming and respectful and provides opportunities for advancement and professional growth for every team member. We hope you find your future with us.</p>
<p><strong>PROJECT SUMMARY: &nbsp;</strong><br />America&rsquo;s forests are a critical natural climate solution. Reforestation/afforestation offers the most immediate and ample carbon removal solution. There are many opportunities for this in the U.S., with as much as 148 million acres suitable for reforestation (ReforestationHub.org). Yet, deployment of quality reforestation at scale has been limited by high upfront costs that are out of sync with the timeline for carbon removal.&nbsp;</p>
<p>American Forests&rsquo; Reforest America Carbon Program (RACP) is designed to address the financing challenges associated with reforestation/afforestation and advance the highest quality climate-adapted projects. Over the past year, American Forests has worked with landowners, forest carbon experts, carbon registries, and businesses to design RACP to help meet the country&rsquo;s growing reforestation needs.&nbsp;</p>
<p>We are currently developing a unique portfolio of climate-adapted reforestation projects with public land management agencies, Tribal Nations, and underserved private landowners who do not have access to the necessary funding to reforest severely burned lands in the western United States and other lands suitable for reforestation in other geographies throughout North America.</p>
<p>American Forests recently received a USFS grant to support the participation of federal recognized Tribal Nations, Native Hawaiian organizations and underserved private landowners, in emerging markets for resilient reforestation, or reforestation that is resilient to future climate changes and disturbances as well as future market and economic conditions. We are working to deliver the following outcomes: &nbsp;</p>
<ul>
<li>Provide federally recognized Tribal Nations, Native Hawaiian organizations and underserved private landowners, with the technical and financial resources needed for implementing resilient reforestation projects.&nbsp;</li>
<li>Create new opportunities for Tribal Nations, Native Hawaiian organizations and underserved private landowners, to access new income streams and deploy climate-informed reforestation practices well suited to emerging markets for climate mitigation and resilience.&nbsp;</li>
<li>Engage with and provide technical assistance to Tribal Nations, Native Hawaiian organizations and underserved private landowners, about resilient reforestation and emerging markets for joint climate mitigation and adaptation.&nbsp;</li>
<li>Implement high-integrity resilient reforestation projects yielding biodiversity, water, climate, and cultural benefits.&nbsp;</li>
</ul>
<p><strong>SPECIFIC RESPONSIBILITIES</strong><br />The Senior Manager of Carbon Projects will oversee the origination, development, and implementation of carbon financed reforestation/afforestation projects that include traditional and new approaches. They will direct projects in partnership with corporate and other philanthropic funders and land managers including state and federal agencies, Tribal Nations, Native Hawaiian organizations and underserved private landowners; manage existing projects and partnerships and lead project execution; manage contractors and forestry consultants. Specific responsibilities include, but are not limited to:</p>
<p><strong>Carbon Project Development (85%)</strong></p>
<ul>
<li>Conduct outreach and work with Tribal Nations, Native Hawaiian organizations and underserved private landowners to assess opportunities to develop nature-based carbon projects in specific geographies and landscapes in the western US (OR, WA, CA, MT, NM) and Hawaii</li>
<li>Originate new projects with senior forestry staff by engaging with a broad range of stakeholders including Tribal Nations, underserved private landowners, consulting foresters, project developers, and NGOs, etc.</li>
<li>Conduct initial project due diligence including site evaluations and project assessments</li>
<li>Educate landowners on reforestation program requirements and carbon markets</li>
<li>Work with American Forest staff to complete carbon project feasibility assessments modeling forest growth and suitability for carbon project methodologies or commodity-embedded carbon benefit sale</li>
<li>Develop tree planting design, project budgeting, placing seedling orders, selecting and supervising contractors, overseeing planting, ongoing maintenance, and forest inventory</li>
<li>Oversee execution of all stages of project development: Pre-feasibility studies, PDD, validation and verification, management and monitoring&nbsp;</li>
<li>Experience and familiarity with carbon certification schemes, specifically Verra&rsquo;s new VM 0047&nbsp;<u>Methodology for Afforestation, Reforestation and Revegetation (ARR) Projects and&nbsp;</u>Verra&rsquo;s&nbsp;<a href="https://verra.org/programs/sd-verified-impact-standard/" target="_blank" rel="noopener">Sustainable Development Verified Impact Standard (SD VISta) Program</a>&nbsp;&nbsp;</li>
<li>Other related work as needed</li>
</ul>
<p><strong>Program Administration (15%)</strong><br />The Sr. Manager of Carbon Projects will be responsible for tracking and managing the development of a portfolio of carbon projects, develop and manage several projects simultaneously, develop associated work plans, track progress to program goals and manage time and resources appropriately. &nbsp;Participate in American Forests and Resilient Forest program actions and meetings as appropriate. &nbsp;Help develop and manage budgets in partnership with American Forests&rsquo; program and finance departments.</p>
<p><strong>QUALIFICATIONS&nbsp;</strong><br />Successful candidates will have demonstrated experience in directing program development and implementation of nature-based carbon projects and while we do not expect any one candidate to possess all of these qualifications, the ideal candidate will possess many of the following professional and personal skills and qualities: &nbsp;&nbsp;</p>
<ul>
<li>Bachelor's degree in&nbsp;<span id="isPasted">Business Administration, Non-profit Management, Conservation, Indigenous studies, Natural Resource Economics or Management, Forestry or natural resource management, Environmental Science, or a related field desired; additional experience accepted in lieu of.&nbsp;</span></li>
<li>At least five (5) years of experience with nature-based solutions in the carbon market, with significant project/program management experience.</li>
<li>Knowledge of, and/or experience working in carbon markets, carbon accounting standards and methodologies in a technical capacity, and experience in nature-based solutions projects are strongly desired. &nbsp;&nbsp;</li>
<li>Nature based carbon project-development experience including landowner outreach, initial feasibility assessment and due diligence, forest growth and carbon modelling, forest carbon inventory, financial modeling, in-depth knowledge of market protocols, contracting and managing forestry consultants, and working with carbon project developers and registries</li>
<li>Experience leading partnerships with public agencies, Tribal Nations, Native Hawaiian organizations and underserved private landowners, and/or non-profits, as well as experience working with corporations on climate and environmental programs</li>
<li>A proven ability to get things done and a proven track record of excellence in project management and execution.&nbsp;</li>
<li>The ideal candidate will be a self-starting problem solver with a background in forest science and management, forest policy, and/or collaborative conservation. An ability to learn and adapt quickly is also important.</li>
<li>Creative thinker and desire to achieve measurable, on-the-ground results, and ability to grasp and summarize complex concepts quickly&nbsp;</li>
<li>Excellent communication skills, both written and oral, including in public speaking environments.&nbsp;</li>
<li>Ability to influence and engage a wide range of partners and build long-term relationships. Strong organizational skills.&nbsp;</li>
<li>Ability to work both independently without close oversight, but also a team player who will productively engage with others at varying levels of seniority within and outside American Forests.&nbsp;</li>
<li>Results-orientation and passion for American Forests&rsquo; mission is essential.</li>
</ul>
<p><strong>LOCATION:&nbsp;</strong><br />This is a hybrid position that is primarily remote (70%) and requires frequent travel (up to 30% of time) within the western United States to engage in key stakeholder meetings, program events, and projects as funded. American Forests headquarters is in Washington, DC; occasional travel may be required to engage with colleagues. &nbsp;&nbsp;&nbsp;</p>
<p>Subject to applicable laws, American Forests requires all employees to be fully vaccinated against COVID-19 as a condition of employment. We will consider requests for accommodation to this vaccination requirement during the recruiting process. Any requested accommodation(s) must be reviewed and approved (if applicable) in advance of your start date.&nbsp;</p>
<p><strong>PHYSICAL REQUIREMENTS</strong><br />The individual must be comfortable with prolonged periods of sitting and/or standing at a desk and working on a computer. Reasonable accommodations may be made to provide access to all individuals along the continuum of human ability and experience.&nbsp;</p>
<p><strong>SUPERVISORY REQUIREMENTS</strong><br />This position does not have any supervisory requirements.&nbsp;</p>
<p><strong>BENEFITS&nbsp;</strong><br />American Forests offers a competitive benefits package including medical, dental and vision; disability and life insurance; 401(k) retirement plan with a 6% employer match; paid leave including 16 holidays, vacation, sick, parental leave, FMLA, bereavement and military leave; pet benefits and employee assistance programs.</p>
<p>&nbsp;</p>
<p><em>American Forests is an equal opportunity employer and is committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity, national origin, age, disability, veteran status, or other characteristics protected by law.</em>&nbsp;</p>
<p><em>Reasonable accommodations may be made to provide access to all individuals along the continuum of human ability and experience.&nbsp;</em></p>
<p><strong><em>Minority/Female/Disabled/Veteran/LGBTQ+</em></strong></p>
<p><strong><em>- - -&nbsp;</em></strong></p>
<p><em>In accordance with federal law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex, age, disability, and reprisal or retaliation for prior civil rights activity. (Not all prohibited bases apply to all programs.) Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible State or local Agency that administers the program or USDA&rsquo;s TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information is also available in languages other than English.</em></p>

American Forests is a national non-profit organization committed to creating healthy and resilient forests from cities to large landscapes.

Senior Manager, Carbon Projects

<div>At AMPECO we are accelerating positive change and transformation to clean technologies. We do this by enabling businesses with innovative software solutions in the e-mobility and energy sector. Our product is a SaaS used by companies to manage their EV charging infrastructure, processes and efficient energy use. It’s offered as a white-label product and is already used by companies in the UK, continental Europe, South and North America, Australia and Asia. </div><div><br></div><div>Our team is highly motivated, capable, and committed to our mission. We are looking to expand it with like-minded capable people, eager to give, learn and grow together with us.</div><div><br></div><div><b>About the role</b></div><div><br></div><div>As a typical SaaS business, the success of our customers is what makes us successful and we strongly believe that our Customer Success team is a key part of our business. </div><div><br></div><div>As a Technical Customer Success Manager, you will play a vital role in enabling our customers to maximise the value they receive from our SaaS product. You will be responsible for a pool of international clients and you will guide them through the onboarding process, provide training, advice related to their business model, and above all be the advocate of the customer internally in AMPECO. </div><div><br></div><div>Read on if you believe that you can contribute to our mission of advancing the transformation of the mobility and energy sector with technology and smart software solutions.</div><br><br><h3>Your contribution</h3><ul><li>Act as main point of contact for business operation related queries;</li><li>Execute customers' onboarding and continuously contribute to improving the onboarding process;</li><li>Provide any required trainings for the customer after the successful onboarding;</li><li>Make sure that the client is utilising the product in the best possible way;</li><li>Understand the business model of our clients and identify upsell opportunities both during their onboarding and active stage;</li><li>Follow the health of client accounts; </li><li>Handle and resolve customer requests and complaint and minimise churn;</li><li>Ensure the clients’ feedback and requirements reach and are addressed by the responsible AMPECO team;</li><li>Manage external and internal stakeholders including product, engineering, sales, and support on commitments made to our customers;</li><li>Help the clients in improving their positioning on the market.</li></ul><h3>Mush have</h3><ul><li>Experience in customer-facing roles in a software company, preferably SaaS product company;</li><li>A proven customer-focused mindset with a track record in building relationships with customers;</li><li>Tech savvy with ability to learn new software and work with technology;</li><li>Good communication skills and ability to work well with others;</li><li>Excellent personal organisation skills and time management;</li><li>Fluency in English;</li><li>Fluency in German/Spanish/Italian or another EU language. </li></ul><h3>Considered an advantage</h3><ul><li>Experience with leading online meetings and/or training sessions with customers;</li><li>Experience in Account Delivery, Consulting or System Integration roles;</li><li>Experience in writing software specifications, use cases, and customer requirements;</li><li>Knowledge of the eMobility and electric vehicles industry;</li></ul><h3>What we offer</h3><ul><li>Opportunity to join a fast-growing company on the path to become a global industry leader;</li><li>Opportunity to work with amazing, highly experienced people;</li><li>Flexible work hours;</li><li>Bonus day-off to celebrate your birthday;</li><li>5 additional vacation days per year, after your first year with the company;</li><li>Social events and awesome team buildings;</li><li>Medical insurance for you and for your family, with great coverage;</li><li>Monthly shared mobility allowance (covers Spark and GOeGO);</li><li>EV week – you get a company electric car for yourself for a week every 1-2 months.</li></ul><br>

Bilingual Technical Customer Success Manager

<div>At AMPECO we are accelerating positive change and transformation to clean technologies. We do this by enabling businesses with innovative software solutions in the e-mobility and energy sector. Our product is a SaaS used by companies to manage their EV charging infrastructure, processes and efficient energy use. It’s offered as a white-label product and is already used by companies in the UK, continental Europe, South and North America, Australia and Asia. </div><div><br></div><div>Our team is highly motivated, capable, and committed to our mission. We are looking to expand it with like-minded capable people, eager to give, learn and grow together with us.</div><div><br></div><div><b>About the role</b></div><div><br></div><div>As a typical SaaS business, the success of our customers is what makes us successful and we strongly believe that our Customer Success team is a key part of our business. </div><div><br></div><div>As a Technical Customer Success Manager, you will play a vital role in enabling our customers to maximise the value they receive from our SaaS product. You will be responsible for a pool of international clients and you will guide them through the onboarding process, provide training, advice related to their business model, and above all be the advocate of the customer internally in AMPECO. </div><div><br></div><div>Read on if you believe that you can contribute to our mission of advancing the transformation of the mobility and energy sector with technology and smart software solutions.</div><br><br><h3>Your contribution</h3><ul><li>Act as main point of contact for business operation related queries;</li><li>Execute customers' onboarding and continuously contribute to improving the onboarding process;</li><li>Provide any required trainings for the customer after the successful onboarding;</li><li>Make sure that the client is utilising the product in the best possible way;</li><li>Understand the business model of our clients and identify upsell opportunities both during their onboarding and active stage;</li><li>Follow the health of client accounts; </li><li>Handle and resolve customer requests and complaint and minimise churn;</li><li>Ensure the clients’ feedback and requirements reach and are addressed by the responsible AMPECO team;</li><li>Manage external and internal stakeholders including product, engineering, sales, and support on commitments made to our customers;</li><li>Help the clients in improving their positioning on the market.</li></ul><h3>Must have</h3><ul><li>Experience in customer-facing roles in a software company, preferably SaaS product company;</li><li>A proven customer-focused mindset with a track record in building relationships with customers;</li><li>Tech savvy with ability to learn new software and work with technology;</li><li>Good communication skills and ability to work well with others;</li><li>Excellent personal organisation skills and time management;</li><li>Fluent English and French (written and verbal).</li></ul><h3>Considered an advantage</h3><ul><li>Experience with leading online meetings and/or training sessions with customers;</li><li>Experience in Account Management, Consulting or System Integration roles;</li><li>Experience in writing software specifications, use cases, and customer requirements;</li><li>Knowledge of the eMobility and electric vehicles industry;</li></ul><h3>What we offer</h3><ul><li>Opportunity to join a fast-growing company on the path to become a global industry leader;</li><li>Opportunity to work with amazing, highly experienced people;</li><li>Flexible work hours;</li><li>Bonus day-off to celebrate your birthday;</li><li>5 additional vacation days per year, after your first year with the company;</li><li>Social events and awesome team buildings;</li><li>Medical insurance for you and for your family, with great coverage;</li><li>Monthly shared mobility allowance (covers Spark, Shareascoot, GOeGO);</li><li>EV week – you get a company electric car for yourself for a week every 1-2 months.</li></ul><br><div> </div>

Technical Customer Success Manager with French

<div>AMPECO is one of the most innovative companies in the area of electric vehicle charging infrastructure – an industry that aims to change the world by making charging easier for everyone. As electric vehicles (EVs) are bringing in a transformation of our transport and mobility sectors, AMPECO is at the forefront of a revolution and we’re just getting started.</div><div><br></div><div>Our product – the AMPECO EV Charging Platform is a business-critical SaaS platform used by companies to manage their electric vehicle charging infrastructure, processes, and energy use. It’s already used by companies all over the world – from North and South America to Europe, Africa, Asia, and Australia.</div><div><br></div><div>Our brilliant and experienced team is all dedicated to our mission – accelerating the world’s transformation to clean technologies in the mobility and energy sector. This is challenging work, but we’re not ones to lack ambition. We’re fast-paced, innovative and collaborative. We pursue excellence in everything and have a lot of fun along the way. This is why we’re looking for people like you to help change the world at AMPECO. Come and join us!</div><div><br></div><div><b>About the role</b></div><div><br></div><div>AMPECO is a remote-first company with employees across Europe and America that enables EV charging providers to launch, scale and optimize their business. We raised our Series A funding in January 2023 for $16M. We saw a 4x year-over-year ARR growth last year and continue to grow! Join us and supercharge your career!</div><div><br></div><div>The Product Marketing position at AMPECO involves collaborating with various teams such as product management, sales, marketing, and customer success throughout the entire product development process. We are a dynamic group of tech-savvy marketers passionate about creating unique methods for identifying, positioning, communicating and introducing products to the market. In this role, you will lead product marketing for our main product – the EV charging management platform.</div><br><br><h3>Your Responsibilities</h3><ul><li>Serve as the product marketing lead for AMPECO EV Charging Management Platform. You will be the go-to expert on roadmap, features, use cases, and target users while creating and maintaining our compelling product positioning and messaging framework.</li><li>Be the leading partner in go-to-market (GTM) processes for Product Management. Establish and maintain strong inter-team relationships to construct a product marketing plan that links all relevant sales and marketing activities needed to hit sales and product targets.</li><li>Be a key partner to our Solution Consulting and Sales teams. You will work closely with these teams as the work on positioning and messaging the core platform product to the market will be at the center of the action. In turn, they will support you with the insights and messaging to use to tune your product messaging.</li><li>Gather market and competitive intelligence, targeting, and segmentation information and apply it to your marketing plan. You’ll bring insights into the market trends, into your messaging and content, and will provide input to the Product and Marketing teams to inform decisions and strategy.</li><li>Create, manage and implement a comprehensive marketing strategy combining new feature &amp; product launches, content, coverage, and communications to drive success.</li><li>Ensure all standard assets in the funnel adhere to best practices. You will create videos and presentations to effectively communicate our product’s story in all formats.</li><li>Be a public-facing representative for our product. You will execute live demos when necessary, engaging customers to obtain valuable feedback and experiences to enrich your knowledge – and their perceptions of AMPECO. You will also provide tradeshow support supporting the sales team at our booths while ensuring sales presentations are on message.</li><li>You’ll use tools such as Jira, Trello, and Slack to track your work and collaborate with our team.</li></ul><h3>Our Expectations</h3><ul><li>5+ years of product marketing experience within the B2B IT industry</li><li>Experience in broad IT management in a technical domain such as mobility, energy management or automotive is a plus.</li><li>Experience with planning, resourcing, budgeting, handling dependencies, long-term roadmaps, agile environments and project management.</li><li>Ability to convey complex ideas simply and clearly in written and verbal formats, including public speaking, demos and content development.</li><li>Strong problem-solving and executive presentation skills. Delivering presentations internally or to external audiences – over Zoom or in person should be well within your comfort zone.</li><li>Experience working across tech and business teams and finding creative ways to engage and get feedback from the customer is especially important.</li><li>Fluency in English with exceptional written, verbal, and presentation skills.</li><li>Some travel to events and meetings, including to international locations, may be required and in accordance with company health and safety policies.</li></ul><h3>What we offer</h3><ul><li>Opportunity to join a fast-growing company on the path to become a global industry leader;</li><li>Opportunity to work with amazing, highly experienced people;</li><li>Flexible work hours;</li><li>Bonus day-off to celebrate your birthday;</li><li>5 additional vacation days per year, after your first year with the company;</li><li>Social events and awesome team buildings;</li><li>Medical insurance for you and for your family, with great coverage;</li><li>Monthly shared mobility allowance (covers Spark and GOeGO);</li><li>EV week – you get a company electric car for yourself for a week every 1-2 months.</li></ul><br><div><br></div>

Senior Product Marketing Manager

<p><strong>ABOUT AMERICAN FORESTS: &nbsp;</strong></p>
<p>American Forests is a national non-profit organization committed to creating healthy and resilient forests from cities to large landscapes, that deliver essential benefits for climate, people, water, and wildlife. We advance our mission through forestry innovation, place-based partnerships to plant and restore forests, and movement building. We envision a world in which the significant environmental, societal, and economic benefits of forests are fully realized and equitably available to all people. Established in 1875, American Forests is the oldest national non-profit conservation organization in the U.S. working to restore urban forests and forested landscapes.</p>
<p>American Forests is proud to be a diverse, equitable, inclusive, and accessible workplace. These are our shared values. We welcome individuals who bring a variety of backgrounds and experiences to be a part of our team to help make a difference individually and collectively as we work toward achieving our mission. We are committed to fostering an environment that is welcoming and respectful and provides opportunities for advancement and professional growth for every team member. We hope you find your future with us.</p>
<p><strong>PROJECT SUMMARY: &nbsp;</strong></p>
<p>America&rsquo;s forests are a critical natural climate solution. Reforestation/afforestation offers the most immediate and ample carbon removal solution. There are many opportunities for this in the U.S., with as much as 148 million acres suitable for reforestation (ReforestationHub.org). Yet, deployment of quality reforestation at scale has been limited by high upfront costs that are out of sync with the timeline for carbon removal.&nbsp;</p>
<p>American Forests&rsquo; Reforest America Carbon Program (RACP) is designed to address the financing challenges associated with reforestation/afforestation and advance the highest quality climate-adapted projects. Over the past year, American Forests has worked with landowners, forest carbon experts, carbon registries, and businesses to design RACP to help meet the country&rsquo;s growing reforestation needs.&nbsp;</p>
<p>We are currently developing a unique portfolio of climate-adapted reforestation projects with public land management agencies, Tribal Nations, and underserved private landowners who do not have access to the necessary funding to reforest severely burned lands in the western United States and other lands suitable for reforestation in other geographies throughout North America.</p>
<p>American Forests recently received a USFS grant to support the participation of federal recognized Tribal Nations, Native Hawaiian organizations and&nbsp;underserved private landowners, in emerging markets for resilient reforestation, or reforestation that is resilient to future climate changes and disturbances as well as future market and economic conditions. We are working to deliver the following outcomes: &nbsp;</p>
<ul>
<li>Provide federally recognized Tribal Nations, Native Hawaiian organizations and underserved private landowners, with the technical and financial resources needed for implementing resilient reforestation projects. &nbsp;</li>
<li>Create new opportunities for Tribal Nations, Native Hawaiian organizations and underserved private landowners, to access new income streams and deploy climate-informed reforestation practices well suited to emerging markets for climate mitigation and resilience.&nbsp;</li>
<li>Engage with and provide technical assistance to Tribal Nations, Native Hawaiian organizations and underserved private landowners, about resilient reforestation and emerging markets for joint climate mitigation and adaptation.&nbsp;</li>
<li>Implement high-integrity resilient reforestation projects yielding biodiversity, water, climate, and cultural benefits.</li>
</ul>
<p>To advance this work, American Forests is looking for a Director of the Reforest America Carbon Program to direct the continued development and implementation of the Reforest America Carbon Program, oversee contract negotiations with project suppliers and buyers, recruit and lead a team of RACP staff to efficiently originate, develop, and market high-quality RACP projects, and represent American Forests in a leadership role in related carbon initiatives including, but not limited to, a nascent U.S. Forest Carbon Coalition effort.&nbsp;</p>
<p><strong>SPECIFIC RESPONSIBILITIES</strong></p>
<p>The Director of the Reforest America Carbon Program will direct the continued development and implementation of the Reforest America Carbon Program, oversee contract negotiations with project suppliers and buyers, recruit and lead a team of RACP staff to efficiently originate, develop, and market high-quality RACP projects, and represent American Forests in a leadership role in related carbon initiatives. Additionally, they will oversee the origination, development, and implementation of a portfolio of carbon financed reforestation/afforestation projects that include traditional and innovative approaches. They will oversee the direction projects in partnership with corporate and other philanthropic funders and land managers including state and federal agencies, private landowners, and tribes; manage existing projects and partnerships and lead project execution; manage contractors and forestry consultants. Specific responsibilities include:</p>
<p><strong>Reforest America Carbon Project Development and Leadership (55%)</strong></p>
<ul>
<li>Lead the Program by directing the refinement and implementation of the go-to-market strategy, and finance and operations, development, program, policy, and communication teams.&nbsp;</li>
<li>Develop and maintain relationships with RACP partners, represent American Forests and RACP in the natural climate solutions community.</li>
<li>Manage budgets and timelines, secure and supervise contractors and staff, and ensure completion of program deliverables.&nbsp;</li>
<li>Be a service leader in the carbon finance arena, participating in working groups and engaging with federal and state agencies, non-profit organizations, carbon registries, leading corporations, and carbon finance experts to inform and develop our strategies.&nbsp;</li>
<li>Serve as American Forests&rsquo; expert on existing methodologies for financing afforestation/reforestation to inform our strategies and monitor the development of reforestation and carbon finance best practices to meet corporate net zero targets, biodiversity, social justice, and other outcomes.&nbsp;</li>
<li>Act as the main contact for major global clients supporting large-scale global Nature-based Solutions programs, afforestation/reforestation carbon projects.</li>
</ul>
<p><strong>Carbon Project Direction (30%)</strong></p>
<ul>
<li>Oversee the RACP team and support the origination, development, and implementation of carbon financed reforestation/afforestation projects that include traditional and novel approaches.&nbsp;</li>
<li>Oversee outreach and work with Tribal Nations, Native Hawaiian organizations and underserved private landowners to assess opportunities to develop nature-based carbon projects in specific geographies and landscapes in the western US (OR, WA, CA, MT, NM) and Hawaii.</li>
<li>Oversee the origination of new projects with senior forestry staff by engaging with a broad range of stakeholders including Tribal Nations, Native Hawaiian organizations and underserved private landowners, consulting foresters, project developers, and NGOs, etc.</li>
<li>Direct projects in partnership with corporate and other philanthropic funders and land managers including state and federal agencies, private landowners, and tribes.</li>
<li>Manage existing projects and partnerships and lead project execution; manage contractors and forestry consultants.&nbsp;</li>
<li>Oversee and run project financial analyses to inform project development and strategies.&nbsp;</li>
</ul>
<p><strong>Program Administration (15%)</strong></p>
<ul>
<li>Track and manage program finances&nbsp;</li>
<li>Develop and manage budgets in partnership with American Forests&rsquo; program and finance departments</li>
<li>Lead recruitment efforts of staff and/or contractors to meet the finance and administration needs of RACP as the program develops.</li>
</ul>
<p><strong>QUALIFICATIONS&nbsp;</strong></p>
<p>Successful candidates will have demonstrated experience in directing program development and implementation of nature-based carbon projects and while we do not expect any one candidate to possess all of these qualifications, the ideal candidate will possess many of the following professional and personal skills and qualities:</p>
<ul>
<li>Bachelor's degree in Business Administration, Non-Profit Management, Conservation, Natural Resource Economics or Management, Forestry, or Natural Resource Management desired; additional experience accepted in lieu of.</li>
<li>At least seven (7) years of experience with nature-based solutions in the carbon market, with significant project/program management experience.</li>
<li>Knowledge of, and/or experience working in carbon markets, carbon accounting standards and methodologies in a technical capacity, and experience in nature-based solutions projects are strongly desired. &nbsp;&nbsp;</li>
<li>Experience leading partnerships with public agencies, Tribal Nations, private landowners, and/or non-profits, and work with corporations on climate and environmental programs.</li>
<li>A proven ability to get things done and a proven track record of excellence in project management and execution.&nbsp;</li>
<li>The ideal candidate will be a self-starting problem solver with a background in forest science and management, forest policy, and/or collaborative conservation. An ability to learn and adapt quickly is also important.</li>
<li>Strong interpersonal and communication skills (written and oral) and comfortable with public speaking</li>
<li>Ability to work both independently without close oversight, but also a team player who will productively engage with others at varying levels of seniority within and outside American Forests.&nbsp;</li>
<li>Results-orientation and passion for American Forests&rsquo; mission is essential.&nbsp;</li>
</ul>
<p><strong>LOCATION:&nbsp;</strong><br />This is a hybrid position that is primarily remote (70%) and requires frequent travel (up to 30% of time) within the western United States to engage in key stakeholder meetings, program events, and projects as funded. American Forests headquarters is in Washington, DC; occasional travel may be required to engage with colleagues. &nbsp;</p>
<p>&nbsp;</p>
<p>Subject to applicable laws, American Forests requires all employees to be fully vaccinated against COVID-19 as a condition of employment. We will consider requests for accommodation to this vaccination requirement during the recruiting process. Any requested accommodation(s) must be reviewed and approved (if applicable) in advance of your start date.&nbsp;</p>
<p>&nbsp;</p>
<p><strong>PHYSICAL REQUIREMENTS</strong></p>
<p>The individual must be comfortable with prolonged periods of sitting and/or standing at a desk and working on a computer. Reasonable accommodations may be made to provide access to all individuals along the continuum of human ability and experience.&nbsp;</p>
<p>&nbsp;</p>
<p><strong>SUPERVISORY REQUIREMENTS</strong><br />This position will oversee up to three (3) Senior Managers of Carbon Projects.&nbsp;</p>
<p>&nbsp;</p>
<p><span id="isPasted" dir="ltr"><strong>BENEFITS&nbsp;</strong></span><span id="isPasted" dir="ltr"><br /></span><span id="isPasted" dir="ltr">American Forests offers a competitive benefits package including medical, dental and vision; disability and life insurance; 401(k) retirement plan with a 6% employer match; paid leave including 16 holidays, vacation, sick, parental leave, FMLA, bereavement and military leave; pet benefits and employee assistance programs.</span></p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p><em>American Forests is an equal opportunity employer and is committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity, national origin, age, disability, veteran status, or other characteristics protected by law.</em></p>
<p>&nbsp;</p>
<p><em>Reasonable accommodations may be made to provide access to all individuals along the continuum of human ability and experience.&nbsp;</em></p>
<p>&nbsp;</p>
<p><strong><em>Minority/Female/Disabled/Veteran/LGBTQ+</em></strong></p>
<p><strong><em>- - -&nbsp;</em></strong></p>
<p><em>In accordance with federal law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex, age, disability, and reprisal or retaliation for prior civil rights activity. (Not all prohibited bases apply to all programs.) Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible State or local Agency that administers the program or USDA&rsquo;s TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information is also available in languages other than English.</em></p>

Director, Reforest America Carbon Program

<div><div><p><span style="text-decoration:underline;"><span style="font-size:15px;font-family:'Lato' , sans-serif;font-weight:bold;">About</span><span style="font-size:15px;font-family:'Lato' , sans-serif;font-weight:bold;"> Us</span></span></p><p><span style="font-size:15px;">Finite Carbon is North America's leading developer of forest carbon offsets, combining unparalleled project development experience with extensive carbon market knowledge. Since 2009, Finite Carbon has developed more than 4 million acres of high-quality forest carbon projects, delivered more than $1 billion in revenue, and generated over one-third of all California compliance offset supply. Its project portfolio includes nearly three million acres of working forestland representing every region and major forest type from the Appalachians to coastal Alaska.</span><br></p><p><br></p><p><span style="text-decoration:underline;"><span style="font-weight:bold;">About the Role</span></span></p><p><span>We are seeking a CORE Carbon Operations Analyst to assist in the development of Finite's expanding portfolio of forest offset projects. This role, reporting to the Director of Landowner Relations, involves guiding landowners through the CORE Carbon enrollment process and providing them with support along the way.</span></p><p><br></p><p><span style="text-decoration:underline;"><span style="font-weight:bold;">What You'll Do</span> </span></p><ul><li><span> </span><span>Guide users through onboarding on the CORE Carbon online platform, including account setup, project definition, and program enrollment.</span></li><li><span> </span><span>Conduct detailed site analysis eligibility reviews based on legal documentation and remote forest inventories, along with other spatial data.</span></li><li><span> </span><span>Maintain a thorough understanding of program rules and methodologies, making recommendations accordingly.</span></li><li><span> </span><span>Address user support requests concerning CORE platform navigation, site setup, submission, and general information flow.</span></li><li><span> </span><span>Communicate with landowners and foresters to address questions, concerns, or necessary modifications before site approval.</span></li><li><span> </span><span>Develop and maintain internal technical documentation and user assistance tools, such as presentations, webinars, help content, and video tutorials.</span></li><li><span> </span><span>Prepare and deliver high-quality documentation, written reports, maps, and any necessary data and materials for contracts.</span></li></ul><p><br></p><p><span style="text-decoration:underline;"><span style="font-weight:bold;">What You’ll Bring</span></span></p><ul><li><span> </span><span>A bachelor’s degree in forestry or natural resource management; other degrees will be considered with 3-5 years of relevant experience in forest carbon, forest operations, conservation, or an equivalent combination of education and experience.</span></li><li><span> </span><span>Demonstrated strong communication skills, both verbal and written.</span></li><li><span> </span><span>Strong interpersonal skills and the ability to handle difficult questions with composure, as you will represent Finite Carbon to landowners and foresters.</span></li><li><span> </span><span>Proactive, patient, and motivated to learn new things without close supervision.</span></li><li><span> </span><span>Ability to prioritize tasks effectively, manage time efficiently while handling multiple tasks, and a preference for clear communication with internal and external partners.</span></li><li><span style="font-size:15px;">Proficiency in geospatial tools such as ESRI’s ArcPro or QGIS, as well as Microsoft Office products, project management tools, and customer relationship management (CRM) software.</span></li></ul><p><br></p><p><span style="text-decoration:underline;"><span style="font-weight:bold;">Nice to Haves</span></span></p><ul><li><span> </span><span>Customer service experience supporting new users of a technology platform.</span></li><li><span> </span><span>Exposure to real estate deeds or similar ownership legal documents.</span></li><li><span> </span><span>Familiarity with Google Earth Engine.</span></li><li><span> </span><span>Experience with forest carbon offset protocols.</span></li><li><span> </span><span>SAF accreditation and/or ACF membership.</span></li></ul><p><br></p><p><span style="font-size:15px;font-family:'Lato' , sans-serif;"><span style="text-decoration:underline;"><span style="font-weight:bold;">Benefits and Perks<br></span></span></span></p><p><span>💸</span> Competitive Pay</p><p><span>🏥</span> 100% monthly medical, dental, and vision premiums paid for you and your dependents</p><p><span>➕</span> Life insurance, Short-term, &amp; Long-term Disability, AD&amp;D</p><p><span>🏦</span> 401(k) with matching contributions</p><p><span>🌴</span> Paid Time Off including a week-long company winter break closure</p><p><span>📅</span> Flexible schedule</p><p><span>🙌</span> Annual in-person company meeting</p><p><span>🍼</span> Paid Parental Leave</p><p><span>🤝</span> Volunteer Day</p><p><span>✈️</span> Sabbatical Leave after 5 years of employment</p><p><br></p><p><span style="font-size:15px;"><span>We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted.</span></span><span style="font-size:15px;"> </span></p><p><br></p><p><em><span style="font-size:15px;"><span>*Please note that the benefits described apply to U.S.-based employees only. For our international employees, our benefits package varies by each country and its statutory requirements. </span></span></em><span style="font-size:15px;"> </span></p><p><br></p><p><span style="font-size:15px;font-family:'Lato' , sans-serif;"><em>Finite Carbon is an equal opportunity employer. At Finite Carbon, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, national origin, age, marital status, military and veteran status, and any other characteristic protected by applicable law. </em></span><span style="font-size:15px;font-family:'Lato' , sans-serif;"><em><span>We encourage those with disabilities to apply. Accommodations will be provided as requested by candidates and include all aspects of the selection process. Finite Carbon believes that diversity and inclusion among our teammates is critical to our success. </span></em></span></p><p><br></p><p><span style="font-size:15px;font-family:'Lato' , sans-serif;"><em><span><span style="font-size:15px;">Finite Carbon participates in E-Verify.</span></span></em></span></p></div></div>

Incentivizing forest protection and sustainable management, Finite Carbon connects landowners to the global carbon market for climate change mitigation.

CORE Carbon Operations Analyst

<div>AMPECO is one of the most innovative companies in the area of electric vehicle charging infrastructure – an industry that aims to change the world by making charging easier for everyone. As electric vehicles (EVs) are bringing in a transformation of our transport and mobility sectors, AMPECO is at the forefront of a grand revolution and we’re just getting started. </div><div><br></div><div>Our product – AMPECO EV Charging Platform is a business-critical SaaS platform used by companies to manage their electric vehicle charging infrastructure, processes, and energy use. It’s already in use by companies all over the world – from North and South America to Europe, Asia, and Australia.</div><div><br></div><div>Our team is highly motivated, capable, and committed to our mission. We are looking to expand it with like-minded capable people, eager to give, learn and grow together with us.</div><div><br></div><div><b>About the role</b></div><div><br></div><div>The Technical Support Engineer in AMPECO plays a vital role in making sure that clients’ technical needs are handled in a timely and professional manner. As a primary point of contact for technical problems you will be troubleshooting customer issues related to our cloud-based SaaS platform, identifying root causes for incidents, and providing the respective solutions.</div><div><br></div><div><b>Working hours</b></div><div><br></div><div>At least 50% of the working time will be on US-based shifts – 3 pm to 12 am / 5 pm to 2 am. The working schedule follows a weekly based rotation: You will be having a week of late shifts starting from 3 pm or 5 pm, followed by a week of regular day shifts.</div><div>The first few months covering the onboarding are on day shifts only so that you can meet your colleagues and get up to speed.</div><br><br><h3>Your contribution</h3><ul><li>Respond promptly to customer inquiries via different communication channels e.g. chat, web portal, ticketing system;</li><li>Understand and troubleshoot all reported bugs and incidents and provide feedback to the customer;</li><li>Dig into system logs to identify the root of the problem and take the necessary actions to resolve it;</li><li>Escalate issues in a timely manner to a higher support level when needed;</li><li>Maintain a positive and professional attitude towards clients;</li><li>Learn our product inside out to address technical issues in a timely and professional manner.</li></ul><h3>Must have</h3><ul><li>Previous experience in a Technical Support Role;</li><li>Experience in supporting remote devices (e.g. network access and configuration, device setup, work models, etc.);</li><li>Experience in reproducing customers’ issues and leading debug sessions with customers;</li><li>Experience in checking logs and collecting debug information;</li><li>Fluency in French and English;</li></ul><h3>Considered an advantage</h3><ul><li>Knowledge of cloud environments (e.g. AWS) and networking.</li></ul><h3>What we offer</h3><ul><li>Opportunity to join a fast-growing company on the path to becoming a global industry leader;</li><li>Opportunity to work with amazing, highly experienced people;</li><li>Flexible work hours;</li><li>Bonus day-off to celebrate your birthday;</li><li>5 additional vacation days per year, after your first year with the company;</li><li>Social events and awesome team buildings;</li><li>Medical insurance for you and for your family, with great coverage;</li><li>Monthly shared mobility allowance (covers Spark and GOeGO);</li><li>EV week – you get a company electric car for yourself for a week every 1-2 months.</li></ul><br>

French speaking Technical Support Engineer

<div>AMPECO is one of the most innovative companies in the area of electric vehicle charging infrastructure – an industry that aims to change the world by making charging easier for everyone. As electric vehicles (EVs) are bringing in a transformation of our transport and mobility sectors, AMPECO is at the forefront of a grand revolution and we’re just getting started. </div><div><br></div><div>Our product – AMPECO EV Charging Platform is a business-critical SaaS platform used by companies to manage their electric vehicle charging infrastructure, processes, and energy use. It’s already in use by companies all over the world – from North and South America to Europe, Asia, and Australia.</div><div><br></div><div>Our team is highly motivated, capable, and committed to our mission. We are looking to expand it with like-minded capable people, eager to give, learn and grow together with us.</div><div><br></div><div><b>About the role</b></div><div><br></div><div>The Technical Support Engineer in AMPECO plays a vital role in making sure that clients’ technical needs are handled in a timely and professional manner. As a primary point of contact for technical problems you will be troubleshooting customer issues related to our cloud-based SaaS platform, identifying root causes for incidents, and providing the respective solutions.</div><div><br></div><div><b>Working hours</b></div><div><br></div><div>At least 50% of the working time will be on US-based shifts – 3 pm to 12 am / 5 pm to 2 am. The working schedule follows a weekly based rotation: You will be having a week of late shifts starting from 3 pm or 5 pm, followed by a week of regular day shifts.</div><div>The first few months covering the onboarding are on day shifts only so that you can meet your colleagues and get up to speed.</div><br><br><h3>Your contribution</h3><ul><li>Respond promptly to customer inquiries via different communication channels e.g. chat, web portal, ticketing system;</li><li>Understand and troubleshoot all reported bugs and incidents and provide feedback to the customer;</li><li>Dig into system logs to identify the root of the problem and take the necessary actions to resolve it;</li><li>Escalate issues in a timely manner to a higher support level when needed;</li><li>Maintain a positive and professional attitude towards clients;</li><li>Learn our product inside out to address technical issues in a timely and professional manner.</li></ul><h3>Must have</h3><ul><li>Previous experience in a Technical Support Role;</li><li>Experience in supporting remote devices (e.g. network access and configuration, device setup, work models, etc.);</li><li>Experience in reproducing customers’ issues and leading debug sessions with customers;</li><li>Experience in checking logs and collecting debug information;</li><li>Fluency in English;</li></ul><h3>Considered an advantage</h3><ul><li>Knowledge of cloud environments (e.g. AWS) and networking.</li></ul><h3>What we offer</h3><ul><li>Opportunity to join a fast-growing company on the path to becoming a global industry leader;</li><li>Opportunity to work with amazing, highly experienced people;</li><li>Flexible work hours;</li><li>Bonus day-off to celebrate your birthday;</li><li>5 additional vacation days per year, after your first year with the company;</li><li>Social events and awesome team buildings;</li><li>Medical insurance for you and for your family, with great coverage;</li><li>Monthly shared mobility allowance (covers Spark and GOeGO);</li><li>EV week – you get a company electric car for yourself for a week every 1-2 months.</li></ul><br><div><br></div>

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