At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.Why Trane Is The Best Company for Controls Technicians:<ul><li>Trane is recognized worldwide as the brand standard for HVAC and Building Controls Systems</li><li>Highly competitive and comprehensive total compensation program including total cash compensation, benefits, holiday and vacation</li><li>Dedicated to a military friendly environment (Veterans are highly encouraged to apply)</li><li>Unlimited opportunities for career development and promotions</li><li>Determined focus to be the employer of choice in our industry (we want to be the company where everyone wants to work)</li><li>World Class continuing education, featuring Manufacturer (OEM) Level Training</li><li>Company-wide commitment to promoting a strong work/life balance</li><li>Organizational encouragement of community involvement and sustainability (green initiatives)</li><li>High speed laptop, and smart phone</li></ul>Job Summary：In this position you will be responsible for the remote diagnostic and repair of HVAC control systems. You will utilize your operational knowledge of various HVAC systems, HVAC mechanical equipment and controls, electronic theory, direct digital control principles, airflow dynamics, hydronic system operation, refrigeration theory, and control techniques. You will answer customer calls and respond to alarms that require technical support. You will perform any diagnostics and corrections using Trane’s remote monitoring system.Responsibilities:<ul><li>Establish &amp; maintain a positive relationship with customers, vendors and co-workers through effective oral and written communication skills via phone and computer.</li><li>Prepares for remote installation and repairs by examining building layout, anticipating difficulties, coordinating on-site work, as required by customer agreements.</li><li>Accomplish training to successfully fulfill job functions.</li><li>Demonstrate ability to cope with stress and maintain a pleasant and cooperative temperament with internal and external customers.</li><li>Establish secure remote connectivity to new installations and the ability to coordinate with customer IT department to ensure the flow of data through a secure means.</li><li>Provide IT support to the district BAS technicians, Service technicians and IS team.</li><li>Organizes and complies with all pertinent documentation needed on a daily/weekly/monthly basis to successfully manage the businesses required reports.</li><li>Keeps current on Trane products concerning installation, operation, maintenance, service, and repair of direct digital controls and HVAC mechanical systems.</li><li>Administer and maintain all new and existing Tracer SC security district wide.</li><li>Initiates the direction of the customer to the appropriate sales contact as necessary.</li><li>Provide district wide graphics support.</li><li>Provide remote customer Ensemble training.</li><li>Displays team effort and dedication to customer by maintaining flexibility to work overtime and weekends as the business requires.</li></ul>Qualifications:<ul><li>A High School Diploma or equivalent and 2-5 years of experience in building control systems, or equivalent combination of education (Technical School) and experience are required.</li><li>Operating knowledge of Microsoft office software and working proficiency with hand held computer (i.e. Smartphone, iPad).</li><li>EPA Certification Preferred (e.g. HVAC Journeyman, Boiler Operator, Gas Installer etc).</li><li>This position requires working in diverse conditions including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage).</li><li>This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move up to 10 lbs, frequently lift and or move up to 40 lbs and occasionally lift and or move more than 40 lbs.</li></ul>We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Remote Support Specialist-Milwaukee, WI

At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.Job Summary：Trane has an exciting opportunity for a Project Development Team Leader for the Upper Midwest Region (Greater Chicago Metro Area, Minnesota, North Dakota, South Dakota &amp; Wisconsin). As a Project Development Team Leader, you will be supporting one of the most challenging and fastest growing career fields, Trane Energy Services. This role includes managing internal teams and working with customers and account managers to identify and develop energy savings contracting projects, including scope of work development, cost estimating, working with Energy Engineers to quantify energy savings, and proposal support as part of an industry leading Energy Services Company (ESCO). A career with an ESCO demands not only a knowledge of building systems and the energy engineering field, but also requires strong interpersonal, teamwork and communication skills coupled with the will, determination, work ethic and a desire to succeed.The Project Development Team Leader will be a player/coach, responsible for leading a team of Project Developers in the Acquisition Support of Energy Services Contracting projects. This position requires mastery of acquisition, technical aptitude, and project management skills.Responsibilities:<ul><li>Develop HVAC, Renewable &amp; Building systems and solutions using a combination of Trane equipment, controls, other leading HVAC, Lighting, Solar, etc. equipment and systems that include project scoping, concept development, engineering analysis, and system validation.</li><li>Supports Account Managers in developing and establishing project installation budgets, and preparing the sub-contractor request for quotation’s (RFQ) including: scope statements; plans and milestone dates; specs; permitting and bonding requirements.</li><li>Provide key technical support in pursuit of opportunities, including participation on strategic project acquisition teams.</li><li>Manage the design including conceptual site plans and preliminary engineering documents through construction documents.</li><li>Continually validate the effectiveness of the Design-Build Turnkey and ESPC processes and identify and develop improvements.</li><li>Responsible for secured customers from Project Development through project transition.</li><li>Assist and support all efforts of acquisition and customer satisfaction.</li><li>Some travel required, other duties as assigned.</li></ul>Qualifications:<ul><li>Four-year degree in Engineering, and ten (10) plus years of experience in the HVAC industry performing project development, energy engineering, and estimating; or an equivalent combination of education and work experience.</li><li>Working knowledge of cost and savings studies incorporating energy conversation measures (ECM).</li><li>Working knowledge of energy rebate programs, utility tariffs and utility bill analysis.</li><li>Ability to audit existing mechanical and building systems and recommend solutions to improve.</li><li>Understanding of construction methods/practices and ability to communicate with and direct subcontractors in an effort to obtain critical proposal information.</li><li>Project Management and Performance Contracting/ESCO experience required.</li><li>Must have a general knowledge of basic engineering, electricity, mechanical HVAC systems and the building construction industry.</li><li>Ability to develop and write HVAC system level sequence of operations and other system level control requirements a benefit.</li><li>Proficiency in Visio, AutoCAD and/or other design software; knowledge of computerized energy simulation tools a plus.</li><li>Ability to work regularly and dependably as well as function in a team environment.</li><li>Flexibility to work outside normal work hours/weekends, as required, including some travel with occasional overnight stays.</li><li>Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to:</li><li>DUI, Hit &amp; Run, License Suspension, Reckless / Carless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years.</li></ul>We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Regional Project Development Team Leader

At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.Job Summary： Performs various tasks related to assisting dealers with accurate receipt of HVAC &amp; Supply equipment.Responsibilities:<ul><li>Schedule and coordinate trailer pick-up &amp; delivery with transporters</li><li>Monitor status of all pending orders and initiate action as warranted</li><li>Review/confirm all memorandum of shipments</li><li>Generate all bills of lading and secure carrier signatures</li><li>General administrative tasks as required</li><li>Performs housekeeping as assigned.</li><li>Assist in annual warehouse inventory</li><li>Flexibility to work overtime/weekends, as required.</li><li>This job has no supervisory responsibilities.</li></ul>Qualifications:<ul><li>We are looking for a customer oriented person with a High school diploma or GED required. Material handling experience preferred.</li></ul>Key Competencies:<ul><li>Proven ability to follow through on commitments and details</li><li>Ability to follow verbal and written instructions</li><li>Excellent attendance and punctuality</li><li>Excellent written, verbal and interpersonal communication skills</li><li>Proven team player</li><li>Strong customer service skills</li><li>Must be able to read and write English</li><li>Experience with Microsoft Office Suite (Office, Outlook, Excel, PowerPoint)</li></ul>Physical demandsWhile performing the duties of this job, you are regularly required to stand, use hands to finger, handle or feel, and effectively communicate with others - talk and hear. You will frequently be required to walk; reach with hands and arms; and stoop, kneel, crouch or craw. You will occasionally required to sit. This position regularly lifts and/or moves up to 25 pounds, frequently lifts and/or moves up to 50 pounds. Any lifting above 50 pounds should be done mechanically.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.Work environmentThis position works in a typical parts warehouse environment. You occasionally will be exposed to wet and/or humid conditions, outside weather conditions, extreme heat, and fumes from forklift. The noise level in the work environment is usually moderate.Salary:From $21/hr and up based on experience and will include a quarterly incentive plan of 5%Disclaimer: This base salary range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Warehouse Associate

About RivianRivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.Role SummaryThe Field Service Technician will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team. You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams. This role will require a dynamic and resourceful leader with excellent oral and written communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.ResponsibilitiesInitially help support pre-production vehicle builds, including assisting cross functional teamsTravel to locations to support as required until the local Service Center opens, including but not limited to, production plantOperate remotely until the local service center opens, if applicableFollow Rivian repair procedures with efficiency without compromising quality and safetyPerform complex diagnosis, repairs, installations, and inspections on vehiclesPerform vehicle repairs in a setting outside of a service centerConduct road tests on vehicles to ensure quality of the repairPerform necessary parts operations such as parts ordering, receiving, shipping and inventoryStay up to date with technical skills and required trainingSupport campaigns and containment initiativesMaintain and process accurate expense reporting as neededMaintain high quality work and efficiency while working with little supervisionWork with a collaborative attitude and team spirit in an ever-changing, dynamic environmentProvide service support to the field to support the Service organizationAbility to perform duties and communicate with a high level of professionalism, in a customer-facing environmentAdditional plant support, including travel, may be required depending on business needQualificationsHS Diploma or GED preferredGraduated from an accredited automotive repair school preferredExperience with leadership, mentorship, and influencing a team preferred5 or more years of automotive experience preferred3 or more years' experience working on vehicle high voltage systems and HV diagnostic work preferredProficient in navigating a laptop or computer in a windows or Mac environmentExperience using test tools (PICO-Scope, PCAN, Kavaser Memorator, breakout box etc.)Extensive experience in bumper-to-bumper diagnosis and repairAbility to drive non-commercial truck and trailer preferredAbility to travel up to 75% of the time, or as neededMust possess a valid driver's license, and maintain a clean driving recordNo driving related suspensions or revocation of Driver License (with

A pioneering automotive tech company driving the shift towards sustainable mobility with innovative products and services.

Field Service Technician IV

Everlight Solar is seeking a skilled, data-minded individual to be an assistant to our Solar Project Manager. Our project managers and assistants oversee and coordinate the entire process for company projects, assisting customers, team members, and contractors, ensuring that each project is completed in a timely manner with high-quality results. This will be a full-time, work-from-home "remote" position.Must own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.)Everlight Solar is a rapidly growing company and the leader of solar energy in the Midwest. We offer a unique experience that fosters individual growth and rewards performance. Our culture at Everlight is extremely important to us. The work environment is fast-paced and dynamic. We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated, detail-oriented, has excellent problem-solving abilities, is passionate about delivering results on-time, exceeding expectations, and ensuring success for our teams.Responsibilities:<ul><li>Validates expectations with customers before, during, and after project completion.</li><li>Exceeds customer expectations on a regular basis while performing excellent customer service.</li><li>Successfully manages multiple projects through all phases.</li><li>Ability to work independently under pressure, to organize and prioritize workloads, and to keep several projects progressing to completion with little or no direction.</li><li>Ability to weigh options, foresee consequences, and employ good judgment.</li><li>Serves as a liaison between field technicians, department management, government bodies, and customers.</li><li>Use independent judgment to handle and troubleshoot all inquiries, questions, and complaints.</li><li>Proactively completes projects on time.</li><li>Reviews and oversees completed plans and project documentation for accuracy.</li><li>Monitors equipment production to ensure product integrity.</li><li>Consistently meets the overall project deadlines in a timely manner.</li><li>Builds trust and confidence with contractors and the Project Management Team.</li><li>Assists with managing multiple subcontractors across multiple states.</li><li>Recruits and develops business relationships with new subcontractors.</li><li>Drives sales and profitability through effective and efficient project execution.</li><li>Understands principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.</li></ul>Requirements:<ul><li>Excellent organizational and time management skills.</li><li>Excellent communication and interpersonal skills; both written and verbal.</li><li>Extraordinary commitment to the highest level of customer service.</li><li>Ability to work well with customers in verbal and in written communication.</li><li>Remains calm when dealing with an upset or angry customer and listens to their concerns/questions.</li><li>Positive, outgoing, energetic team player that enjoys working in a collaborative team environment.</li><li>Must own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.)</li><li>Proven ability to function in all phases of the project development, from sales proposals and design, through project completion and closeout.</li><li>Knowledge/Proficiency in Microsoft Office programs.</li><li>Knowledge /Proficiency in Salesforce.</li><li>Demonstrated sense of urgency and ownership in all assignments.</li><li>Ability to collaborate closely with other team members on a wide variety of projects.</li><li>Prepares timely and accurate paperwork.</li><li>Participates in marketing activities and business development efforts.</li><li>Experience with Solar.</li></ul>Benefits:<ul><li>Health Insurance</li><li>Dental Insurance</li><li>Vision Insurance</li><li>Life Insurance</li><li>PTO</li><li>Sick and Safe Time</li><li>Paid Holidays Off</li></ul>Salary: $30,000-$40,000/ yearEverlight Solar is proudly an Equal Opportunity Employer. We value diversity of all types and are excited to work with talented individuals from a wide range of backgrounds. Everlight is committed to inclusion and we invite people of any race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality or sex, age groups (18+), and levels of education to apply. Authorized to work in the US and background check required.

Project Data Assistant

We Are: Accenture’s SAP Integrated Platform Team (IPT), a team of individuals that bring a blend of SAP, advisory, and industry expertise to help our industry-leading clients transform their business and accelerate value through SAP-led business transformations. Our team helps our clients define the path for their business transformations and guide them through their journeys, with a focus on delivering value, enabling innovation, and addressing their business challenges. We bring a strong point-of-view on industry, technology and functional topics to senior executives at industry-leading companies. We focus on defining our clients’ transformation roadmaps, identifying value opportunities, shaping our clients processes and solutions, and leading large complex business transformation programs enabled by SAP technologies. Internally, our team is the muscle for new SAP thinking and capability development. We lead the most strategic sales pursuits and develop new capabilities that make our practice a place for big opportunities and continuous learning and development. Our hands-on experience is complemented by our strong emphasis on training on S/4HANA, all cloud products from SAP, and new technologies and innovation.Our team is part of Accenture’s global SAP community. We are leaders in the marketplace, with more than 70,000 SAP practitioners globally and over 70 SAP awards—more than any other partner. Visit us here to find out more about Accenture's SAP practice. (https://www.accenture.com/us-en/service-technology-sap-overview) You Are: A proven client adviser, excited of solving our clients’ toughest business challenges with SAP technologies. You lead your clients with a strong point of view that you have constructed with your experience helping fortune 500 clients address the challenges of sustainably modernizing and digitizing their enterprises. You possess broad transformation and industry experience, and deep SAP functional skills. You can lead projects and teams and have strong communication, people and executive presence skills that help you build credibility with senior client executives. The Work:<ul><li>Focus on selling and delivering SAP Sustainability Cloud solutions (e.g. SAP Sustainability Footprint Management, SAP Responsible Design and Production, SAP Sustainability Control Tower).</li><li>Leverage your Sustainability knowledge and SAP functional and technical expertise to enable clients’ capabilities to drive business outcomes.</li><li>Identify any integrations across other applications for to enable Sustainability and work with relevant groups to coordinate including SAP for new applications</li><li>Support our One Accenture strategy by collaborating across Strategy &amp; Consulting, Technology, Interactive (Song), and Operations to drive value for our clients.</li><li>Lead delivery of Sustainability roadmaps and business case development, as well as help to drive out-of-the-box standard processers where applicable and innovate where there are differentiated capabilities required</li><li>Build strong, trusting relationships with your clients’ senior leaders to help Accenture become the go-to partner in bringing their long-term vision to life</li><li>Grow Accenture’s SAP Sustainability practice by leading business development, proposal submission, and sales efforts</li><li>Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business and client requirementsHere’s What You Need:</li><li>Minimum 5 years of experience in SAP ERP and SAP S/4 HANA or SAP ECC roadmap initiatives that help clients pivot to the new and enable new capabilities, preferably in the Supply Chain domain.</li><li>Experience leading and providing Transformation/Consulting/Advisory Services (e.g., Business Case, Roadmap, Process Improvement, etc.)</li><li>Understanding of end-to-end business process transformation (e.g., DTS, STP, RTR, OTC, PTP, etc.) Management consulting skills such as business process mapping, KPI and PPI benchmarking, value realization, change management, etc.</li><li>Experience managing teams, including offshore teams</li><li>Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate’s Degree, must have equivalent minimum 6-year work experience.Bonus Points If:</li><li>You have Broad transformation and functional experience, along with expertise in an overall Solution Architect or Delivery role. Example skills:</li><li>Experience in transforming client’s Sustainability requirements and use cases and translating that to value by creating solutions with SAP applications</li><li>Experience in SAP Cloud for Sustainable Enterprises solutions</li><li>Experience in SAP EHS, SAP PP, SAP PM/ IAM/EAM, SAP Ariba/ Procurement, SAP TM, SAP LBN</li><li>Deep industry knowledge in Sustainability domains such as Climate, Circular Economy, Social, ESG reporting</li><li>Experience in other/ non-SAP ESG reporting platforms</li><li>Have authored industry thought leadership and/or led co-development activities with SAP</li><li>Able to articulate S/4 HANA business suite capabilities over ECCCompensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards) California: $93,400 to $258,500 Colorado: $93,400 to $223,300 New York: $86,500 to 258,500 Washington: $99,500 to $237,800 #LI-NA #LI-MP </li></ul>What We BelieveWe have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce) Equal Employment Opportunity StatementAccenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Accenture is committed to providing veteran employment opportunities to our service men and women.For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document/Annual-Policy-Statement-Regarding-EEO-2023-Applicant.pdf#zoom=50) .Requesting An AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.Other Employment StatementsApplicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

SAP Sustainability Manager

About RivianRivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.Role SummaryThe Service Operations Manager requires an experienced professional with high levels of energy and initiative, deep understanding of service processes, go-getter attitude, great leadership skills, and cross-team collaboration. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset.ResponsibilitiesProvide the world's best of the best in customer service rivaling any industryAccountable for effectively managing a P&amp;L, Work in Progress (WIP) and customer experience measured by a Net Promoter Score (NPS)Lead and manage all local operations on the ground with a servant-leadership, hands-on mindsetEnsure that programs and processes are developed, assessed, communicated, and administered in compliance with Rivian's objectivesManage and be accountable for high value inventory reconciliationCollaborate with Service Operations, Sales, Retail, and Delivery &amp; Field Operations teamsWork in partnership with cross functional teams regularly on implementing and continuously improving field service operationsPrioritize, plan, and coordinate logistics and meetings with internal teams and external partiesBuild a strong customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts AdvisorsLead and take ownership of management responsibility relating to hiring, performance management, and overall employee development planningBuild a Rivian culture that is inclusive, and maintain high levels of team moraleResponsible for ensuring the establishment of safe service business practices and processesFollow and promote Rivian's high standards of safety, cleanliness, and organizationDevelop and maintain a process to track and report on KPI's at the Service CentersQualificationsBachelor's degree or equivalent work experienceAbility to have a direct impact on scalability in a complex organizationEffectively manage remote service teams and a driver of people performanceExcellent verbal and written and communication skillsOutstanding planning and organizational skills with a focus in operational excellenceDetail-oriented with strong analytical and interpersonal skillsDemonstrated high-level administrative experience, including advanced computer skills (Microsoft office)Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tactProven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlinesKnowledge of automotive equipment and servicing methodsMust possess a valid driver's license and clean driving recordNo driving related suspensions or revocation of Driver License (within a 3-5year period)Automotive Technical skills preferredAble and flexible to travel as neededAutomotive repair knowledge preferredExperience working in start-up environments preferredExperience in leading automotive or high-tech team-orientated, fast-paced work environmentUnderstanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferredPhysical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a tim

Manager Field Service

About RivianRivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.Role SummaryThe Parts Advisor will be responsible for overdelivering on the internal customer experience at our service locations. The ideal candidate requires high levels of focus and initiative, deep understanding of service processes, go-getter attitude, great communication skills, and cross-team collaboration. If you're able to think quickly on your feet, love to solve operational problems, possess high level of organization and attention to detail, and have a passion for adventure, then we want you on the team. You will be working with our internal partners every day to assist with service needs and coordinate with our Regional Parts Specialists, Technicians, Advisors, and local Management. This role will require a dynamic and resourceful leader with excellent communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Experience in parts management, process standardization, continuous improvement, and managing escalations is a plus.ResponsibilitiesAbility to train and guide others on the basics of receiving and stocking parts, managing inventory, requesting access to key platforms and dealing with customer questions and objections and follow up on the associate's progressSupport other Rivian Service Centers when requiredAbility to explain, and execute processes / standards (e.g. warranty return, shipping process, channel planning, pre-pulling parts, indirect purchasing) when needed, and the ability to follow up and provide feedbackUnderstand, and explain the physical inventory process (preparation and execution)Provide constant communication and feedback to the channel planning team to ensure proper MIN/MAX levelsUnderstand and explain KPI's and metrics and their significanceIdentify and resolve common discrepancies in parts procurement, review for human error transactions and collaborate to improve processes and learnComfortably communicates with technicians and leads to promote clear communication channels. Calls and/or participates in huddles to collaborate on best and efficient ways to take care of our customersIdentify and order the correct part needed for any repairSource or look up and understand parts assemblies / subassembliesPhysically and systematically receive parts and/or allocate back ordersPhysically and systematically BIN partsUnderstand, execute and explain the Rivian BIN schemeUtilize and navigate the following programs and documentation -SharePoint, Warranty Manual, Write It Right and Rivian's proprietary systemsDemonstrate and execute daily counts and understand the intended use of the toolUnderstands all pay types (Goodwill, Customer Pay, Internal, etc.) and use casesThe ability and willingness to learn and gain an understandingof Rivian's maintenance schedulingExplain services and provide an exceptional customer experienceUtilize a forklift in required areas for transporting and organization of partsKnowledge of Rivian's safety requirementsList and explain the 5S stages and methodologyProvide exceptional service to all customers using Rivia

Field Service Parts Advisor IV

About RivianRivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.Role SummaryThe Service Advisor will be responsible for overdelivering on the customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, love to solve operational problems, have exceptional people skills, and have a passion for adventure, then we want you on the team. You will be front and center working with our customers every day to assist with service needs and coordinate with our Operations, Call Center, Retail, and Marketing teams. This role will require a dynamic and resourceful leader with excellent communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. Experience in training, process standardization, continuous improvement, and managing escalations is a plus.ResponsibilitiesActively supports management in the planning and execution of the launch of Service centers by advising on best practices, providing subject matter expertiseSupports planning, control, training, coordination, and technical support within assigned team in a role specific administrative functionAssist in generating training tools and SOPs for new team membersUtilize a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure maximum learning effectivenessSupport a robust customer-centric team of Mobile/Service Technicians, Parts Advisors, and Service ManagerMaintain a high-quality relationship with all departments within the organization. Collaborate and maintain high-quality relationships with Service Operations, Sales, Retail, and Delivery &amp; Field Operations teams; model cross collaborationWorks every day to deliver an exceptional customer experience. Encourages team members to deliver an exceptional customer experienceCommunicate estimated completion time, regular updates, and follow through on each customer vehicleTranslate customer-reported service-related problems to actionable work orders for technicians to completeDetermine if a technical solution can be resolved over the phone; perform detailed daily record keeping in the operating systemConduct payment, invoicing, and estimate transactions within the system; walk our customers through a summary of all transactions.Responds thoughtfully to customer inquiries and escalated operational failures in a timely fashion. Apply sound problem-solving skills in order to maintain a high standard of quality to our customersInspect vehicles before each customer delivery to ensure vehicles services and/or repairs are performed correctlyLead continuous improvement activities as neededAdminister new and used vehicle warranty repairs in accordance with manufacturer warranty guidelinesAnalyzes service lapses that impact customer experience and work with supervisor to ameliorateMeet requirements of the state and federal law for automobile repair and consumer protectionRead and comprehend instructions and follow established procedures. Assist in the development of standardized workMay perform other duties as assignedQualificationsHS Diploma or GED preferred3 - 4 years' experience in a customer facing roleDegree or training in team leading/managemen

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