● Tools: My SQL, SPSS, Microsoft Office Suite, Adobe Creative Suite Applications, Stat Tools, Precision Tree, Excel
Solver, Solver Table, Lucidchart, Arena, Rstudio, Amazon Web Services, Project Libre
● Programming Languages: Python, SQL, R, Tableau
● Operating Systems: Windows XP, Mac OS X
● Facilitate database application testing, communicate, and record failures to development team for correction, and working in close collaboration with team to ensure quality of solution.
● Utilize tools such as Microsoft Excel and Access to organize and formulate readable and detailed data frames for
client and staff interpretation.
● Track and delegate employee schedules for 15-20 staff members, causing reduced staff shortages and efficiency
in completion of project assignments.
● Provided 24/7 on-call support for information system issues, receiving 95% positive customer feedback,
demonstrating interpersonal skills by responding to 20 new callers.