Jay Badenhope

• Launched data pipeline that delivers COVID-19 test results more quickly and accurately to New York State's contact tracers. Built pandemic response software for four US states.
  
  
• As a first hire at this new incubator, led experimentation, prototyping, and evaluation of new products including a multiplayer online game, a voter engagement app, a technical recruiting service, and a website for remote team building.

• Enabled the CEO and leadership team of an AI/ML startup to align on an outcome-based product roadmap so entire company could more quickly progress toward their most important goals.
  
  
• Coached new and aspiring product managers and entrepreneurs on how to maximize their chances of repeatable success.

• Led first structured research with car buyers and dealers, to help two-sided marketplace startup get closer to product-market fit for a new business model. Prioritized top unmet needs and solutions to test.
  
  
• Engaged all 35 employees in brainstorming and established our first company vision statement.

• Built a high-stakes application alongside USAF personnel I trained on Agile/XP and Lean Startup methods.Validated customer and military value of product with customers working in a classified environment.
  
  
• Helped EY (Ernst & Young) go from concept to successful multi-country rollout of new contractor hiring site GigNow.com while expanding product team from 6 to 20 people.
  
  
• Co-led product management for Mercedes connected car iPhone, Apple Watch, and Android apps to ship a
  delightful product before an auto show. Helped client transition from waterfall to Agile practices.

• Led lean product team running rapid experiments (over 40 tests in 2014) on two-sided marketplace of paid experts and customers, more quickly evaluating new product ideas and finding winners.

• Coached 20+ Intuit teams in performing customer-centric product innovation with Lean Startup principles.
• Twice coached CEOs from World Economic Forum with on-the-street experiments. Contributed to Intuit's recognition as a premier innovative growth company using design thinking and rapid experimentation.

• Led work of seven-person Agile development team. Created new product, the Intuit Health Benefits Marketplace. Released minimum viable product integrating Intuit payroll with two partners' products.
  ● Improved conversion rates and customer experience for Intuit Health Debit Card.

• Re-launched Intuit Small Business Blog. Increased monthly traffic 7x. Improved content quality, volume, and search engine optimization (SEO). Managed $250K/year budget. Proved break-even sales from blogging. Earned BtoB Magazine's award of "Best Corporate Blog" for Intuit in 2012.
  
  
• Received Intuit Channel Marketing Team (CMT) Leadership Award for leading 12 employee teams to produce social marketing videos that customers were twice as likely to watch vs. vendor-produced videos.

• Launched online banking features to improve experience for over 200,000 small business credit customers.
  
  
• Managed $1 million annual budget and two direct reports on direct mail and telemarketing campaigns. Exceeded goal of adding $1 billion in credit balances in one year.

(Acquired By CGI), US and Netherlands

● Implemented more flexible billing system for 7 million customers of Dutch national phone carrier, KPN Telecom. Configured and tested system. Trained clients to maintain it.

● Managed 6 employees and 2 clients on product management and quality assurance teams while helping a startup DSL carrier implement new billing system on schedule.