Capri Jensen (she/her/hers)

  • Capri Jensen (she/her/hers)
  • Seattle, WA, 98125, US
  • Mar 16, 2021
Full time role Advocacy Biology Business Development Communications Data Analyst Data Scientist Design Engineering: Other Engineering: Software Executive Assistant Executive / Director Information Technology Operations Project Manager Quality Assurance Recruiting Research Sales Supply Chain Sustainability Technician Consulting Policy

Personal Summary

Adaptive leader who thrives on the variety that comes with the evolution of technology and business. Highly regarded strategist and innovative professional experienced in operations, client experience, and revenue growth.

• Complex Project Management: prioritize both people and top initiatives by aligning on common goals in parallel with the evolution of technology and business

• Business Strategist: plan and manage nationwide projects aligning business goals with technology. Feedback loops & data backed decisions provided competitive advantage and bottom-line gains.

• Trusted Leader: program and operational leader in the Premier Agent Sales Organization, specializing in change management. With the ability to solve complex problems, provide both short & long term solutions, I have become a trusted resource for a large array of cross functional partners.

• Diversity & Inclusion Programs: Pioneering leader who was involved in the early development of the Equity and Belonging programs that elevated budding leaders, hosted 150+ nation-wide events, and developed data driven systems that would enhance recruiting, retention, and create spaces of belonging for over 6000 employees.


Project Management: IT Project Lifecycle: Value-Added Leadership:
System Migrations/Integrations Project Scheduling Business & IT Planning
Custom Software Development RACI & OKRs Biz Partner Relations
Database & Systems Engineering Requirements Analysis Cross-Departmental Planning
Vendor Management Communications Scheduling Cross-functional Team Leadership
Cross-Departmental Implementation Testing/QA/Rollout/Support Vendor Relations & Presentations

Work Experience

Business Strategy & Operations Management
Dec 2019 - Mar 2021 Zillow Group

• Champion and support mission-critical projects, such as business process improvement, time studies, cost containment initiatives, or new product/market launch. Collaborate, leverage or create standardized processes or frameworks, and display strong teamwork and leadership skills.
• Perform data analysis and validation for creation of business and operational reporting. Tailor the story to specific audiences, collaborate with several highly skilled teams, join multiple data sources, and deliver a solution fit for today, intended for tomorrow.
• Create mechanisms to track financial targets and monitor operational performance (KPIs, SLAs and OKRs). Develop dashboards, processes, and/or tools to diagnose root-cause, shed light on historical trends and patterns, and provide pacing against monthly and quarterly targets.
• Improve management decision-making by delivering data-driven recommendations that are aligned with organizational strategy and quarterly goals.
• Facilitate the scoping and modeling of strategic initiatives. Lead and obtain support and commitment from business owners and various teams, including FP&A, product management, and project management. Provide continual initiative support through implementation and execution.

Sales Strategy & Operations Project Manager
Jul 2017 - Dec 2019 Zillow Group

• Collaborate & communicate with cross-functional business partners
• Innovate and creatively solve for needs of the business
• Lead people and projects toward a common goal
• Track compliance against current processes
• Utilize data to identify needs in the business
• Fully implement projects from start to finish

VP of Recruiting & Engagement for the Women's Impact Network
Oct 2018 - Dec 2019 Zillow Group

• Oversee recruiting efforts across all ZG offices for the Women’s Impact Network
• Drive network membership and advise on engagement and recruiting efforts
• Provide high level leadership coaching and guidance
• Appoint and recruit new members to support these initiatives

Seattle Office Director
Jan 2018 - Oct 2018 Zillow Group

• Drives Membership Growth and Supports Network Initiatives
• Implementrd and Communicated on WIN Mission, Vision, and Objectives
• Oversaw Local Committees and Group Engagement
• Createed Positions and Appointed Volunteers to Fulfill Office Needs and Initiatives

Revenue Operations Business Analyst
Jan 2016 - Jul 2017 Zillow Group

• Utilization of data to drive efficiency and change in strategy
• Headed a credit card decline initiative with a small team of 4 employees leading to over $1.5 million dollars in saved PA monthly revenue all while driving and increase in productivity and efficiency by 50% over the course of 6 months
• Partnership with various business partners via working on initiatives for Billing, Agent Care, Special Products and Team ^2.
• Involvement in the launch of Agent Cares Customer First Initiative designed to optimize Alans experience as it relates to billing

Executive Assistant
Jul 2011 - Sep 2012 Blue Ocean Innovation Center

• Executive & CEO Coaching Assistant
• Business Development Strategy and Project Manager
• Office & Events Management for Clients
• Incubator & Co-Working Design Implementation

Office Manager
Jul 2010 - Feb 2011 Lindsay Corporation (Formerly WMC Technology)

• Development & testing of custom wireless technology systems
• Inventory and supply chain management
• Oversee construction and assembling of wireless irrigation units
• Managing accounts payable, invoicing, customer assistance & office administration


Bachelors of Science in Management - Management
Aug 2005 - May 2009 Montana State University
Masters of Science in Engineering - Engineering
Sep 2012 - May 2015 MT Tech of the University of Montana

Software Languages & Skills


Experience Level

7-14 years

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