Jennifer Humphries

  • Operations Manager
  • Dover, NH, 03820, US
  • Apr 07, 2021
Full time role Executive Assistant Human Resources Marketing Operations Other Project Manager Recruiting Sustainability

Personal Summary

I have years of experience in operations, administration support, and service. My goal is to combine my passion and professional skillsets and take them to a new level. I pride myself on my top-notch organization skills, ability to find and create efficiencies, and contagious enthusiasm for people and life!

In my current role, I manage every aspect of the company, handling staff schedules, PTO requests, training, onboarding, hiring, offboarding, employee documentation, reports, inventory, creating procedures, recruiting, etc. I also am the point of contact for product orders, inventory, pricing, sales, and more. Additionally, I am asked to attend meetings, tradeshows, and presentations throughout New England Region. I will meet with clients, city officials, clubs, schools, etc. to help educate, sell and serve local municipalities. I handle all marketing aspects, email campaigns, email alerts, notifications, website maintenance, all social media (Instagram/FB: @mrfoxcomposting), new project development, customer service, commercial sales, and more.

Some of the specific areas in which I excel include: 

  • Operation Management
  • Project Management
  • Customer Service
  • Administration

I believe my positive attitude, ability to multitask, thirst for learning, interpersonal communication, and work ethic are all skills that I would bring to my future role. 

Work Experience

Workforce Analyst
Jan 2016 - Jan 2018 Southern New Hampshire University

Focused on scheduling and planning staff coverage for all representatives within SNHU student experience teams.
Provides real-time updates, reporting, and analysis to the business leadership. Responsible for identifying scheduling and staffing efficiencies for all student-facing teams (1,000+ employees).


• Leader in charge of introducing a new cloud-based scheduling system 'WebStation' to 1,000 employees and 60+
senior business leaders to better track schedule adherence, staffing gaps, and real-time monitoring capabilities.
Trained and implemented 'WebStation' to 75% of the business.
• Took initiative to develop departmental hiring and training programs. Created and instituted training program in phases, the new hire's ramp-up period shrunk from 1 month to 2 weeks.

Assistant Director of Admissions Recruitment
Jan 2014 - Jan 2016 Bay State College

A part of the outside recruitment team. In charge of travel, event supplies, transportation, accommodation, and event
calendar for New England territory.

• Consistently exceeded quota by 200% (quota was 40) for new student inquiries. Utilizing a strong communication
plan with increased follow-up strategies to better engage and retain new students.

Senior Group Tour Consultant
Jan 2011 - Jan 2014 EF: Education First

Top Group Salesperson for 1 year and 2 months, breaking the record of obtaining most new Group Coordinators in a
single month (22).


Operations Manager
Jun 2019 - Mr. Fox Composting

Hired to improve and modernize the company. In the first 4 months managed and completed the following; website redesign, implementation of new route management software, planned and scheduled filming of two marketing videos, updated product ordering system, modernized PO system with suppliers, hire and train new employees, instituted customer terms and conditions, created numerous policies, reports, and employee procedures, increase commercial sales, host trade show booths, developed ‘event package’, manage all social media outlets, and more. 

  • Lead the launch of a new website, route scheduling software, and new online store within the first 10 months.
  • Created company terms & conditions, school contracts and bids, employee handbook, and other company procedure documentation
  • Pre-Pandemic was on track to be the biggest Spring Sales ever, nearly selling 3x as many compostable products, event packages, and new commercial signups. During the lockdown, we saw an increase in residential sign-ups by 25%. The new online store helped keep compostable product sales steady, creating an easy user experience. 
  • In the current COVID-19 pandemic, I worked to make sure all staff are safe, healthy, and following CDC guidelines 
  • Increased our Instagram and Facebook presence. Created ‘highlights’ and used Instagram ‘Promotions’ to acquire more wholesale customers. Lastly, have increased our follower base by 500 and counting!
  • Increased commercial sales by 75% as well as organized a defined event package increasing customer private

Education

B.A. in History - History
Jan 2004 - Jan 2008 Ohio Wesleyan University

Software Languages & Skills

Excel

Experience Level

7-14 years

Are you currently working in climate?

Yes

Are you interested in being involved in a Climatebase mentorship program? If so, how would you like to participate? (As a mentor VS as a mentee)

Yes, I am interested as a mentee

Where are you in your climate journey?

I am looking for a climate job

I am here to:

Get a job

Do you want your public profile to be hidden?

No

LinkedIn URL:

linkedin.com/in/jennyhumphries

Would you like to have the opportunity to be featured in Climatebase's weekly newsletters?

Yes