Melissa Perlmutter

  • Americas Display Manager, Global Customer Care
  • Brooklyn, NY, 11215, US
  • Apr 11, 2021
Full time role Business Development Information Technology Operations Project Manager Supply Chain

Personal Summary

I am a professional with experience in a variety of roles driving operational rigor and developing strategy. I am seeking an opportunity to apply these skills in a function that will combat climate change. 

Work Experience

Americas Display Manager, Global Customer Care
Oct 2018 - GOOGLE

Lead team of specialists providing world-class customer support for Google Display Ads
● Drive operational excellence through programs to improve specialist performance in quality, productivity, and timeliness
● Lead organizational change using a data-driven approach partnered with a transparent and collaborative feedback process to update roles, responsibilities, and operational metrics to reflect evolving team priorities
● Bring a customer lens to support processes as the liaison to US Sales teams; build relationships and trust on behalf of all of Global
Customer Care, through roundtables with sellers, quarterly updates to sales leadership, and partnering with Ops and other
technical support teams to better incorporate customer feedback into processes

Platforms Sales Strategy & Operations Manager
Jul 2015 - Sep 2018 GOOGLE

Experience developing and executing strategic initiatives, driving operational rigor, and surfacing business insights for Americas
Platforms Sales; acting as a champion, challenger, and trusted advisor to the sales leaders of Google Marketing Platform
● Led key strategic initiatives to optimize team structure of sales team against largest opportunities; gained buy-in at all levels of the organization; partnered with finance team to align incentive structures
● Developed client segmentation, analyzed addressable market balancing opportunity against optimal account to seller ratios
● Drove annual planning process, identifying key themes and metrics, building templates to guide the discussion, and providing
relevant data, analysis, and insights

Strategy Consultant
Sep 2013 - Jul 2015 ALTMAN VILANDRIE & COMPANY

2015
Led teams through project analysis, formulating recommendations, and presenting results to clients
● Identified new revenue streams, developed go-to-market strategies, prepared pricing plans, and assessed acquisition targets
● Researched industry trends and competitive dynamics, evaluated market sizes, and built financial models and forecasts
● Studied consumer behavior through primary research including customer and expert interviews, focus groups, and surveys
● Project areas included the digital advertising ecosystem and programmatic players, video services involving traditional cable and over-the-top products, data centers, cloud services, and telehealth

Lead Sourcing Specialist
Jun 2010 - Jul 2011 GENERAL ELECTRIC COMPANY - WATER & PROCESS TECHNOLOGIES

Strategically sourced $100M per year of equipment and chemicals for GE Water North American plants
● Executed cost reduction projects totaling $500K+ through contract negotiations, process changes, and alternate material
certifications; increased automation of third-party shipments by 40%
● Negotiated $4M global contract with lab equipment distributor

Lead Buyer
Jul 2008 - Jun 2010 GENERAL ELECTRIC COMPANY - WATER & PROCESS TECHNOLOGIES

Procured $30M of raw materials per year for Minnetonka reverse osmosis water filter production
● Delivered $500K of savings through negotiations, process improvements, and vendor changes
● Facilitated transition of $10M of raw material procurement to Minnesota with the closing of the California plant

Operations Management Leadership Program
Jul 2006 - Jul 2008 GENERAL ELECTRIC COMPANY - AVIATION

Lynn, MA and Cincinnati, OH 2006 - 2008
Completed GE's rotational leadership program, consisting of four six-month assignments; Lean Six Sigma certified.
● Transportation and Fulfillment Analyst - Saved $250K/year through alternate transportation methods, automated QBR generation,
reducing time from 2 days to 2 hours while increasing data quality
● Cell Leader - Supervised 30 hourly union employees across three shifts; identify process inefficiencies, resulting in a two-person
headcount savings and a 38% decrease in rework
● Manufacturing Quality Engineer - Resolved manufacturing quality issues, decreased aged out-of-spec hardware by 25%
● Project Manager - Executed projects to improve customer experience of Initial Provisioning system; automated processes
decreasing process time by 85%, reducing data defects by 45%, while expanding coverage to 50% more aircraft engine models

Education

Bachelor of Science in Operations Research and Industrial Engineering - Operations Research and Industrial Engineering
Aug 2002 - May 2006 CORNELL UNIVERSITY
Master in Business Administration - General Management
Aug 2011 - May 2013 HARVARD BUSINESS SCHOOL

Software Languages & Skills

Java, Javascript, SQL, VBScript, Excel

Experience Level

7-14 years

Sector of expertise (Other):

Consulting

Sectors of Interest

Buildings & Cities, Ecosystems & Biodiversity, Research & Education, Energy, Food & Agriculture, Land Use, Transportation, Atmosphere, Carbon Accounting & Offsetting, Carbon Removal Engineering, Climate Adaptation, Consumer Goods, Materials & Manufacturing, Pollution & Waste Reduction, Technology, Entrepreneurship, Philanthropy, Climate Science, Science (Other)

Are you currently working in climate?

No

Where are you in your climate journey?

I am looking for a climate job

I am here to:

Get a job

Do you want your public profile to be hidden?

No

LinkedIn URL:

www.linkedin.com/in/mkperlmutter

Would you like to have the opportunity to be featured in Climatebase's weekly newsletters?

No