Product Analytics Lead

Location: Flexible - commutable distance to London or Bristol

The OVO Group’s purpose is to drive progress towards net zero carbon living. To reach Plan Zero, we need everyone to come together - not just as customers buying energy, but as members with a common goal. As part of this ambitious plan, our goal is to become the ‘Leading Employer in the UK’ by 2030. If you think you could be the talent we’re looking for, then come and join the adventure!

We launched in 2009 with a mission to change energy for the better. Since then, we’ve welcomed over a million members, planted a million trees, and set our sights on helping save the planet.

As a Group, we’re working to become a net zero carbon business by 2030, while helping our OVO Energy members halve their carbon footprints at the same time. 

Green energy and technology are great tools to fight the climate crisis with. But it’s people power that will rewrite history.  

So we’re building a zero carbon team inside and out. Of people who share our values, feel inspired by our mission, and want to make change happen. When you work for OVO, it’s not just a job. It’s the work of a lifetime. And we want the sharpest minds to help. 

Up for the challenge?

Where in the world of OVO will I be working?

We’re looking for a Product Analytics Lead to work across Energy, Smart Home & Drive customer facing products. We’re on the path to creating a robust and innovative Product Analytics function and this role will be pivotal in defining what that looks like. 

You’ll deeply understand wider OVO strategic goals and regularly interact with key stakeholders. Alongside fellow leads from key Product functions like Product Management, Product Operations, Design, UX and Research, you’ll form part of the Product Leadership team at OVO Energy.

As a lead in the Product team you’ll be a key player in defining and measuring success metrics. You’ll also have a dotted line to the wider Analytics community of over 100 data practitioners, which you’ll be able to leverage for support and have the opportunity to contribute to best practise and community development.

What will I be doing?

You will be responsible for creating and leading the OVO Energy, Home & Drive Product Analytics function - focused on optimisation, performance metrics and reporting for the product domain. You’ll be responsible for several product analysts, developing their career paths and coaching them through data problems.

We are looking for a manager with strong technical expertise, and experience applying this in a commercial, ideally product focussed, setting. The Product Analysts in your team will be working across diverse, cross functional, product teams - optimising our digital experience and understanding how our customers use our products. 

Like most analytics teams at OVO, the Product Analytics team is embedded within the specialist area that represents its focus and purpose - in this case, the Product function. Part of this role will be to establish strong relationships and shared practices with the other relevant data teams, who develop e.g. our Data Platform, central Data Science products,  and also teams and analysts in the wider analytics community.

The Product Analytics function will be responsible for the following - your role as a hands on leader would be to enable the team to succeed in this space whilst delivering value yourself: 

• Working with business leads to define and understand key metrics & OKRs
• Reports and dashboards for the team to track performance
• Providing deep dive analysis on new feature releases
• Working with product managers, design & research to define the user research and optimisation roadmap
• Working with your counterparts in other areas of the business to ensure we can analyse the whole customer journey, in a standardised way
• Presenting insights back to the team and stakeholders
• Align on data protection relevant to the kind of customer data tracked in this system
• Supporting the Product Manager with defining and measuring key results 
• Supporting the Software Engineers to implement the right tracking to measure what we need to measure
• Always thinking about how we could better understand how our members engage with our products through improved analytics
• Ensuring consistency of approach and maximum reusability of data captured in Product Analytics

Is this the job for me?

Leadership & problem solving 

• A proven leader with 3+ years experience in Product focused analytics, optimisation and measurement, some of which you’ve spent managing and coaching others.
• Extensive theoretical knowledge and hands-on, up to date experience in analytics and optimisation techniques. Ability to act as technical mentor, to inspire your team or to get directly involved in problem solving yourself. 
• Able to motivate a team, bringing out the best in them to collaborate on innovative approaches to solving complex problems.
• You have a deep understanding of agile methods, cross functional working and matrixed leadership.

Customer Centricity and Commercial Acumen  

• You have experience implementing methodologies and frameworks that provide rigour and commercial grounding for product teams 
• You have worked with financial modeling and business cases to estimate and measure the financial impact of products 
• You will be familiar with a variety of optimisation strategies and the testing methods and tools that enable them
• Domain knowledge of the energy sector or similar would be advantageous 

Technical background

• You will have programming experience in Python and advanced SQL skills.
• You will have exposure to product analytics tools (Mixpanel, Google Analytics, Google 360 )
• You have worked with performance marketing and optimisation tools ( Google Campaign Manager, CM360, Ads Data Hub, Segment , Optimizely , Tag Manager)
• Some exposure to cloud platforms would be very beneficial ( Google Cloud, AWS ) 
• Knowledge of data pipelines tools ( e.g. dataflow , airflow )
• Experience in data visualisation tools ( Tableau , DataStudio )

From us you’ll get* 

• 4% of your salary to spend on flexible lifestyle benefits
• 5% matched employer contribution to your pension
• 25 days holiday + 1 for your birthday
• Flexible working hours
• And many more... 

(*) Please note that certain benefits kick-in once you have passed probation which can be up to 6 months after your start date.

We want the best people

At OVO, we empower our people to have choice around where and when they work - flexible working arrangements can be discussed for all of our roles. Please speak to the Talent Acquisition team for more info.

We’re keen to meet people with varied backgrounds - our view is the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.

We understand some people may not apply for jobs unless they tick every box. If you're excited about joining us and think you have much of what we're looking for, even if you're not 100% sure… we'd love to hear from you.

Learn more about working in the OVO family of companies on our careers page and Glassdoor. We’re also delighted to have received a Top Employers certificate in 2018, 2019 and 2020!