Customer Operations Specialist

The OVO Group’s purpose is to drive progress towards net zero carbon living. To reach Plan Zero, we need everyone to come together - not just as customers buying energy, but as members with a common goal. As part of this ambitious plan, our goal is to become the ‘Leading Employer in the UK’ by 2030. If you think you could be the talent we’re looking for, then come and join the adventure!

Hello, we’re Boost.We’re part of OVO Group, a family of brands on a mission to make energy better and drive progress towards zero carbon living.At Boost, we want to improve the lives of PAYG energy customers, with clever human ideas. Whether it’s with the Winter Wallet tool that helps you save credit through summer to pay your winter energy costs or the £30 emergency credit in the Boost app to see you through to payday stress-free.Everything we do is inspired by our customers.Think you’ve got the skills we’re looking for? Then get in touch!

 

Where in the world of OVO will I be working? 

The majority of the Boost Operations workforce is based in Durban in South Africa, but we have a small specialist team in Bristol working to ensure we deliver brilliant customer experience for Boost customers in the most efficient way possible. Your experience and drive will be essential to the smooth running of the Boost brand, working together to create objectives and help to shape Boosts future.  

What will I be doing?

Key Responsibilities Include:

●Maintain and improve the Smart and Traditional meter portfolios

●Run Boost financial reports such as the Payment ReconciliationProcess

●Own and manage issues as they arise; represent BoostOperations in Major Incidents, see through to completion

●Assist in implementing both Operational and Industry change also provide project support when required

●Carry out process improvement on existing and new processes

●Own executive complaints through to completion

●Perform QM on CXP QA’s

 

Is this the job for me? 

Ideally you will have:

●2+ years experience in an operational team

●Demonstrated history in process improvement

●Problem solving, can do attitude

●Knowledge of Pre-Payment meter infrastructure (desired not essential)

●Prioritisation skills

 

From us you’ll get* (add/delete as appropriate for the role/brand) 

• An annual discretionary bonus
• 4% of your salary to spend on flexible lifestyle benefits
• 5% matched employer contribution to your pension
• 25 days holiday + 1 for your birthday
• And many more... 

(*) Please note that certain benefits kick-in once you have passed probation which can be up to 6 months after your start date.

 

We want the best people 

At OVO, we empower our people to have choice around where and when they work - flexible working arrangements can be discussed for all of our roles. Please speak to the Talent Acquisition team for more info.

We’re keen to meet people with varied backgrounds - our view is the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.

We understand some people may not apply for jobs unless they tick every box. If you're excited about joining us and think you have much of what we're looking for, even if you're not 100% sure… we'd love to hear from you.

Learn more about working in the OVO family of companies on our careers page and Glassdoor. We’re also delighted to have received a Top Employers certificate in 2018, 2019 and 2020!