Account Executive (Quilt Advisor) - Bay Area

5 months ago
Full time role
Hybrid · Redwood City, CA, US... more

Our mission is to move humanity off of fossil fuel heating. 20% of US global warming emissions come from homes (that's more than cars!). The largest driver of home emissions is burning fossil fuels for heat. To stop climate change, over 80M US homes need to transition from combustion to efficient, electric heat pumps over the coming decades.

We believe for this to happen the world needs fantastic products that are easy and desirable to purchase. Today's heat pumps lack great design, make limited use of software, and are difficult and stressful to adopt. We are building a next generation, beautifully designed, AI optimized home heating and cooling system that is 10x better than what is on the market today. And we are making it easy to purchase and adopt by managing all sales, rebates, permitting and installation for our customers. 

Role

As a Quilt Advisor, you will be the trusted guide to homeowners considering bringing Quilt's heating and cooling system into their homes. You will work directly with potential customers to educate them on the benefits of Quilt, consult on how Quilt can meet their home heating and cooling needs, create proposals to explain how and where Quilt will be installed and run a successful hand-off with our operations teams to ensure the installation goes smoothly. This consultative and customer experience-oriented field sales role requires HVAC or residential construction experience. Quilt Advisors will be the primary guide for homeowners throughout their purchase journey, guiding them through a significant purchase decision for their home. 

You’ll work directly with customers, spending about half of your time meeting in-person in their homes to understand and advise whether or not Quilt can meet their needs and where we could potentially install their system. You will also be instrumental in providing company feedback helping build the playbooks and processes to scale the best customer experience possible. The ideal candidate has residential construction (HVAC ideally) sales experience, a track record of success (happy customers and high achievement) in field sales, and is obsessed with ensuring customers have an incredibly positive experience.

This is an opportunity to help homeowners make their homes more comfortable, beautiful, electrified, and efficient. Customers are at the heart of everything we do, and Quilt Advisors will directly ensure our customers have an incredible experience. 

Responsibilities

  • Engage with motivated homeowners to assess their needs and home profiles over multiple channels, including phone calls, video calls, email, and chat.
  • Help customers understand the benefits of Quilt and provide an end-to-end empowering experience for purchasing and having a system installed.
  • Visit customers in their homes to assess whether Quilt is a good fit for their needs and assess installation feasibility. This means that you will sometimes need to go into attics, roofs,  and crawl spaces to identify the best way to install Quilt.
  • Create customized proposals for customers detailing how their Quilt system will be configured and installed.
  • Help customers get answers to questions and details about unit placement, electrical hookups, number of units needed, interior design options, and more.
  • Continually improve the sales process, contributing feedback and input to playbooks, tool configuration, communication, and collateral
  • Work closely with operations teams to schedule and coordinate installation.
  • Serve as a single point of contact for customers throughout their discovery, purchase and installation journey
  • Ensure customers receive all qualifying rebates and incentives
  • Provide feedback to the marketing, revenue operations, 

Requirements

  • 3+ years of field sales experience in residential construction (HVAC is ideal)
  • Excellent written and verbal communication skills - you understand your audience, listen and learn what they care about, and efficiently communicate via the means they prefer
  • Eye for interior design and architecture- professional experience with interior design is not required, but you care about how spaces are arranged physically and visually 
  • Genuine interest in Quilt’s climate mission
  • Valid driver's license with reliable transportation
  • Continuous learner with a strong aptitude for acquiring new skills and knowledge
  • Ability to work independently and create a productive personal work schedule
  • Comfortable working outdoors and walking for extended periods in various weather conditions
  • Willingness to work flexible hours or a shifted schedule to accommodate homeowner’s schedules (evenings and weekends).
  • Experience using a CRM (ideally Salesforce), and maintaining a high degree of CRM hygiene
  • Experience using the suite of Google Workspace tools (Gmail, slides, sheets, drive, etc.)

This is a full-time, hybrid position in our Redwood City office. 

The expected base salary range is $150,000. Quilt also offers meaningful equity and top-tier benefits.

We are a growing team of ambitious people who truly care about the impact of their work. We are on a mission to accelerate a species-level human transition. For over a million years we've been burning things to stay warm. It's time to move to a better way of living.