Program Manager 2

Overview

A Program Manager provides the tactical and operational leadership for DC SEU programs and initiatives to ensure that program implementation is aligned with and meets strategic objectives. This role serves as a key stakeholder during the design and launch of new programs. The Program Manager is responsible for ongoing program success through staff resource and budget direction, monitoring and adjusting processes, and continuous system improvement while providing excellent customer support for both external and internal customers.

We are committed to building a work community that is inclusive and represents a vibrant diversity of background, experience, perspective, and thought. Climate change impacts all of us; however, we are impacted differently based on our identities and experiences. We all deserve a place at the table to make decisions about our collective future – we hope you’ll consider joining us as we work towards our vision for a healthy planet, thriving people, and energy justice.

Location:

This is a hybrid position, and the ideal candidate will be located in Washington, DC.

Compensation:

At VEIC, we are committed to pay transparency. The starting pay range for this position will be between $75,000-$85,000 annually. Based on market data, pay may vary depending on job-related knowledge, skills, education, experience, and location. Please discuss your intended work location with the recruiter for more information. The total compensation package for this position also includes a full range of medical benefits, 403(b) eligibility with match, Combined Time Off (CTO), Care and Concern leave, Parental leave, wellbeing benefit, a community service day, and eight paid holidays that are effective as of your first day of employment.

Diversity and Inclusion:

We are committed to building a work community that is inclusive and represents a vibrant diversity of background, experience, perspective, and thought. Climate change impacts all of us; however, we are impacted differently based on our identities and experiences. We all deserve a place at the table to make decisions about our collective future – we hope you’ll consider joining us as we work towards our vision for a healthy planet, thriving people, and energy justice. Candidates across all markers of identity (age, race, gender, ability, veteran status, communication style, etc.) are highly encouraged to apply. 

Responsibilities

• Define the staff and budget resource requirements, operational expectations, and internal reporting requirements needed to achieve annual goals.
• Manage the program staff and budget resources and ensure consistent service delivery.
• Develop, lead, and motivate the Program Support Team and provide the members an understanding of the annual goals and progress towards the goals.
• Continuously monitor progress regarding initiative goals, budgets and cost-effectiveness making
• Lead program performance evaluations through surveys and Quality Management Systems. Ensure operational efficiency, performance quality, and drive Best Known Practices.
• Deliver clear and transparent program messaging for both external and internal customers.
• Address customer service complaints and feedback. Seek solutions to prevent future occurrences.
• Provide support to the activities of VEIC as necessary to accomplish organizational goals and objectives.
• Provide clear and effective communication with all customers including team members, stakeholders, cross-functional groups, etc.
• Manage new program development and implementation in coordination with the DATS Business Solutions Group.
• Develop Request for Proposals (RFP's), Memorandum's of Understanding (MOU's), and sub-contracts for external services. Actively manage sub-contractor contracts and performance.
• Assess real-time program market barriers and drive short term marketing efforts.
• Manage external relations and communications with partner organizations.
• Assess key strategy changes and represent any changes or modifications necessary to achieve a successful program and attain program goals.
• Create and deliver external partner trainings.
• Maintain the relevancy and accuracy of program savings in the Technical Reference Manual including deletions, updates and additions to savings algorithms and measure characterizations. Generate Program Implementation Procedures (PIP) as needed.
• Provides support to the activities of VEIC as necessary to accomplish organizational goals and objectives.

Qualifications

• Strong personal commitment to the mission, vision, goals and values of VEIC.
• Bachelor’s degree and one year of experience in energy efficiency implementation planning or management or a similar combination of education and experience from which comparable knowledge and skills have been acquired.
• Two years of experience in operations or program management including tactical decision-making, influential leadership, facilitation, resource management, budget management, communications, and the ability to develop and attain goals.
• Proven ability to develop strong working relationships, collaborate with internal staff, customers, and trade allies.
• Experience creating, leading, and fostering strong teams.
• Ability to carry out systematic data tracking and reporting processes and implement planned steps from start to finish. Demonstrated experience generating reports with spreadsheet and/ or database programs such as Excel and Access.
• Demonstrated ability to be organized, detail-oriented, accurate, and able to handle multiple tasks and competing priorities in a dynamic and fast paced environment.
• Excellent written and oral communication skills, experience with substantive elements of customer service.
• Strong interpersonal skills including effectiveness in productive communications along with a high degree of professionalism, maturity and a polished demeanor.