Contract Support Specialist

The OVO Group’s purpose is to drive progress towards net zero carbon living. To reach Plan Zero, we need everyone to come together - not just as customers buying energy, but as members with a common goal. As part of this ambitious plan, our goal is to become the ‘Leading Employer in the UK’ by 2030. If you think you could be the talent we’re looking for, then come and join the adventure!

Where in the world of OVO will I be working?

You’ll be working as part of the Resourcing Partnerships team at OVO Energy where our key focus is to place the customer at the heart of everything we do. Your team will be the first point of contact for our OVO Energy customers, delivering an award winning service we can be proud of. A service which, most recently, earned us the title uSwitch Supplier of the Year 2019!

We were also recently awarded Silver in the Best Place to Work (Great Large Employer category) at the European Contact Centre and Customer Service Awards!

What will I be doing?

Reporting to the Senior Contract Lead, the Contract support role requires you to fulfil many functions of Contract Management and performance analysis to support the delivery of major outsourcing, offshoring and repatriation projects valued at up to £5m. Being a fast learner, having the ability to build excellent relationships right from the off, understanding when to dive into the details and when to challenge the business to guide on key decisions and activities will be integral to this role.

You will also be responsible for ensuring that Care, Collections, Sales and back office departments for all parts of the Ovo group suffer no disruption to our customers. You will work alongside the Senior Contract Manager to ensure that all aspects of contract and compliance delivery are considered and met; delivering at speed but never compromising on quality; bringing the best of OVO's dedicated individuals together to mobilise highly effective delivery; championing a culture of continuous improvement.

Key responsibilities include:

• Supporting the Senior Contract Manager with the administration, negotiation and management of supplier contracts
• Assisting with the contractual management of complex projects that span multiple lines of business
• Conduct compliance activities that lead to successful project delivery from initiation to deployment for several projects simultaneously
• Lead and build monthly audit insights with multiple external partners and follow up of actions with stakeholders
• Proofread, edit and fact check legal documents for accuracy and consistency
• Maintain accurate Data Protection Impact Assessments across a range of partners
• Support the wider project with risk management appraisal, strategy and insight
• Support with creation of process documentation across the Resourcing Partnerships project
• Build a culture of success throughout the organisation
• Working with external partners throughout the globe in order to build and manage relationships

Is this the job for me?

Ideally you’ll love working with us if you are passionate about working in a dynamic environment and responding to different demands. Enjoy driving structure and change, finding innovative ways for the business to deliver.

Ideally you will have:

• Very strong organisational, management and problem-solving skills and mentality
• A consistent track record working in a highly sophisticated programme environment with multiple projects running simultaneously
• Experience working with and identification of suitable risk management frameworks
• Highly articulate with effective written, interpersonal and analytical skills
• Outstanding people leadership skills
• Talent in communication to effectively build and retain strong and credible relationships with internal and external stakeholders across all management levels and tailoring the communication approach accordingly
• Behaviours which are influential, tactful and persistent with partners to achieve the desired outcome
• A Drive and a talent to get things done in large complex organisations

From us you’ll get*

• 4% of your salary to spend on flexible lifestyle benefits
• 5% matched employer contribution to your pension
• 25 days holiday + 1 for your birthday
• Flexible working hours
• And many more...

(*) Please note that certain benefits kick-in once you have passed probation which can be up to 6 months after your start date.

We want the best people

At OVO, we empower our people to have choice around where and when they work - flexible working arrangements can be discussed for all of our roles. Please speak to the Talent Acquisition team for more info.

We’re keen to meet people with varied backgrounds - our view is the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.

We understand some people may not apply for jobs unless they tick every box. If you're excited about joining us and think you have much of what we're looking for, even if you're not 100% sure… we'd love to hear from you.

Learn more about working in the OVO family of companies on our careers page and Glassdoor. We’re also delighted to have received a Top Employers certificate in 2018, 2019 and 2020!