Customer Service & Administrative Support Specialist

About us

For over six decades, Vinidex has been leading the way – setting the industry benchmark for pipeline systems and solutions. Our legacy spans across building, infrastructure, agriculture, and civil sectors.

We make life flow with groundbreaking, high-quality products, connecting everything from water, gas, and energy throughout Australia.

We are proud of our focus on operating on 100% renewable energy by 2025 and our recycling programs across our sites.

Customer Service & Administrative Support Specialist

About the Role

Vinidex is undergoing an exciting transformation with the implementation of new internal operating systems.

We are seeking a highly capable and versatile individual for a fixed term contract role 9 months.

In this position, you will act as an all-around service and administration expert to assist with customer service and administrative tasks to support the established service specialists during the training and implementation period.

What will you do?

· Perform a variety of administrative tasks to ensure seamless office operations.

· Coordinate office activities, including organizing morning teas.

· Manage phone and email inquiries, providing timely and professional responses.

· Assist with basic customer order management and ensure smooth order processing.

· Collaborate with internal teams, including Territory Managers and the Supply Chain, to address customer queries.

· Strive to maintain and improve the overall customer experience.

About you

· Passionate about customer service and being able to deliver exceptional service.

· Good critical thinking and conflict resolution abilities.

· High attention to detail and a commitment to accuracy.

· Strong communication, literacy, and numeracy skills.

· Ability to work independently and take initiative.

· Proficient in using CRM systems and MS Office, with demonstrated experience in administrative roles.

This role is ideal for someone who thrives in a dynamic environment and is eager to support a team during an exciting period of change. If you have a proactive attitude and a passion for customer service, we would love to hear from you!

Why join us? We care …

· You will enjoy working for a business that is conscious about what we do, how it operates and our impact on the environment

· Enjoy the freedom of hybrid and flexible working arrangement

· Employee Assistance Program access for you & your immediate family

· Global business with career development opportunities

· A safe work environment with a strong focus on "Go for Zero"

Who we are

With the Aliaxis group as our parent company, we are part of one of the world's largest global networks to bring solutions to the world's water challenges.

Aliaxis exists to bring solutions to the world's water challenges and accelerate the transition to clean energy. We are a global leader in high-quality piping & fitting solutions for use in building, infrastructure, industrial and agricultural applications across the globe. Over 15,000 people work for us in more than 40 countries with 80 manufacturing sites.

Aliaxis has embarked on a positive journey with its “Growth with Purpose” strategy, implementing ambitious, urgent actions for sustainability and innovation that will pay off in the short term.

We are looking for passionate people that want to be part of our journey and embrace the behaviours that we stand for:

· We Dare to challenge the status quo, to innovate and to learn fast

· We Care for the environment, our customers and each other

· We Deliver by taking accountability for our decisions and actions