Field Service Engineer North East

Field Service Engineer North East

Field Based in the North East of England

We're leading the transition to zero-emission mobility.

Alexander Dennis is a global leader in the design and manufacture of double deck buses and is the UK’s largest bus manufacturer.

At Alexander Dennis, and across NFI and our family of brands, we are helping to save the planet. Through our Sustainability Pledge, which guides our daily actions and long-term planning, we are passionate about creating a better product, a better workplace, and a better world. To learn more about our Environmental, Social, and Governance (ESG) journey check our website. Our diverse, dynamic and resourceful team members embrace challenges every day which makes us the successful international company that we are.

Are you ready to embrace the challenge? Come build the future with us and apply directly to your dream job!

POSITION SUMMARY:

Join Alexander Dennis as a Field Service Engineer in the North East and help us shape the future of eco-friendly transport! You'll be responsible for keeping our cutting-edge buses on the road, diagnosing and repairing vehicle issues, performing both reactive and preventative maintenance, and ensuring all paperwork is completed efficiently. We're seeking someone with experience in buses or heavy vehicles, skilled in electrical diagnostics and mechanical repairs, and ready to take on a flexible, hands-on role. If you're passionate about making a difference and excited to work on the latest green technologies, we’d love to hear from you!

WHAT YOU WILL DO:

• First and foremost, you’ll be responsible for ensuring maximum vehicle availability for our customers throughout the North East of England.
• On arrival at our customer’s site, you’ll work quickly and diligently to diagnose problems, completing repairs in a health and safety conscious manner.
• This will be a combination of reactive and preventative maintenance activities as per documented schedules and standards on the whole vehicle.
• Once you’ve finished working on the vehicles, you’ll need to complete paperwork (such as service worksheets, timesheets and warranty claims), ensuring that jobs can be closed and invoiced in a timely manner. This includes uploading information to systems and occasionally writing technical reports.
• You'll be given a van and it's your responsibility to make sure that it is fully equipped with tools and parts on a daily basis.
• It’s a 40-hour week, with hours of operation typically between 05:00-20:00. Your exact hours will be communicated to you by your line manager on a regular basis.
• You’ll get to work on and learn about various vehicle drivelines, including battery electric, hydrogen fuel cell, diesel and diesel hybrid.

WHAT YOU NEED TO BE SUCCESSFUL:

• Experience in the maintenance and repair of buses or heavy goods vehicles, including body, electrical, and mechanical or a complete PSV or HGV apprenticeship.
• Working on modern, high-tech vehicles, it would be great if you have electrical diagnostic skills, ideally using Multiplex systems.
• Mechanically you’ll be comfortable with diagnosing and repairing of engines and transmission issues, as well as compressed air systems as a minimum.
• Time served PCV/LGV Technician with a recognised qualification such as City & Guilds, BTEC or similar or equivalent experience.
• Required to be dependable, punctual, and reliable with a customer focused mindset, focusing on quality and accuracy, with completion at the highest of standards.
• Excellent self-organising and planning skills are key, and a professional manner at all times.
• A degree of flexibility is required and where additional hours are worked, overtime payment will be applied.
• Computer literate and able to use Microsoft packages.
• A Full UK Driving License

WHY JOIN OUR TEAM:

• 40-hour working week with opportunities for overtime paid at enhanced rates (1.3x, 1.5x, and double time depending on the day).
• Flexible working options and a half day on a Friday giving you that much needed work/life balance.
• Access to training and development programmes – Your continuous professional growth is important to us.
• Generous annual leave, with increased entitlement as your tenure grows.
• Enhanced maternity pay to support you during this important time.
• Pension scheme to support your long-term financial goals.
• Free on-site parking for your convenience.
• Employee referral program with attractive rewards.
• Long Service Recognition to celebrate your dedication and milestones.
• Health & Wellbeing events to help you thrive physically and mentally.
• Company sick pay for peace of mind during illness.
• Opportunities to give back through STEM Ambassador volunteer work.
• Death in Service benefit to provide financial security and peace of mind for your loved ones.
• Employee Assistance Program, offering confidential support for any personal or professional challenges.
• Cycle to Work scheme, discounted gym memberships, and regular meditation sessions—because your wellbeing matters to us.

OUR WHY:

We move people. The world's most precious cargo.

We are driven by our purpose: we move people. Our vision is to lead the evolution of sustainable on-road mass transportation and mobility and our mission is to design, deliver, and support market-leading bus and motor coach solutions that are safe, accessible, efficient, and reliable.

NEXT STEPS:

If this sounds like you, and you’re interested in coming ‘aboard’, then we would love to hear from you. Please complete our online application form and attach your CV!

We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences.

If you are an internal applicant, you have a responsibility to inform your current line/department manager and local human resources representative before applying for the role.

Due to the volume of vacancies and applications, we would prefer that you submit your application online. If however, you require an alternative method of applying, please give us call on +44 1324 621 672 or send an email to careers@alexander-dennis.com

*Recommend a friend is applicable for this role*

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