Trade-in Operations Performance Intern

18 days ago
Internship
In-person · Paris, IDF, FR... more
Back Market is the world’s leading refurbished electronics marketplace with a team of 650 people, powering operations in 18 countries (and counting!).

Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact. We have indeed contributed to avoid the production of more than 1,000,000 tons of CO2e worldwide since our launch in 2014.

Be part of an exciting and growing international adventure that will change the way the world consumes tech.

The Trade-in service enables customers to sell their tech devices to our network of refurbishers. This is great for the consumer who can reclaim some cash for their devices and prevent the accumulation of e-waste in our landfills. Trade-in is also a key pillar for Back Market as it allows us to facilitate the sourcing of tech devices to our refurbishers who will then repair those devices and resell them on the platform.

As an Operations Performance Intern within the Trade-in team, you will be exposed to a large variety of business topics (marketing, payment, logistics, customer care, ...). You will have daily interactions with members of the Trade-in team and many other Back Makers to lead your projects to success and you’ll take part in and contribute to all team meetings and reviews.


Your Mission (If You Accept) :

  • Play a key role in ensuring Trade-in performance reaches targets on a daily / weekly / monthly basis by:
  • Tracking and monitoring KPIs to help the team understand performance drivers and take relevant actions: you will support the team in regular reporting, one-off analyses on specific topics and continuous improvement of reporting and tools 
  • Being in charge of key operational processes and checks to ensure a steady performance and customer satisfaction
  • Support the team on major projects  - examples of projects and topics you could work on
  • Improving efficiency through automation (simplify / automate processes, reportings, analyses, alerting …)
  • Build new or improve existing processes, tools and reports on ad-hoc projects (quality control, customer care, pricing, …)
  • Budget reforecast process for S2 2025: analyze past performance and growth drivers, update the P&L model with actuals, adapt the model to new needs, compare different forecast scenarios

You’re At The Right Place If:

  • You are looking for a 6-month internship
  • English is no-brainer (fully professional capability). If you’re extra cool and speak more languages (French, German, Spanish), bonus points for you!
  • You have advanced analytical and data manipulation skills and exceptional attention to written, visual, and quantitative detail
  • You have advanced Gsheet skills (incl. pivot tables, complex formulas, …) ; you have basics of SQL - or willingness to learn during the internship ; VBA, Zapier and any automation or visualization tool/software is a big plus
  • You have basic knowledge of corporate finance (understanding of a P&L) and financial modeling
  • You are eager to test and learn by yourself and to proactively identify areas of improvement and implement solutions
  • Ideally you have previous experience as a data-, business- or finance analyst, country or category manager, investment banking or consulting intern and you are looking for a more hands-on experience allowing you to have a concrete impact on the business.

About The Internship: 📜

  • Starting date is in January 2025
  • Duration : 6 months (until June 2025)
  • Location : Paris, France
    • --> You must have an internship agreement provided by your current French school

Recruitment Process:

  • Video-call Interview with the Talent Acquisition Specialist
  • Business case (live) with a member of the team
  • Skills & cultural fit interview with the direct manager

WHY SHOULD YOU JOIN US ? ✌🏼

- A meaningful job: through hard work, you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!
- An attractive salary, multiple benefits (meal tickets, health insurance, etc...), internal events, etc… 
- Be in an environment where you can make a difference: you will have the freedom to innovate and adopt new ideas!
- A booming scale-up: our environment is rapidly growing in Europe, the USA and in Asia!
- We embrace work life balance which includes flexible working hours and the opportunity to work from home. 
- A lot of fun: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.  

Back Market is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.

Back Market is helping to address one of the biggest challenges of our time: climate change. We take this so seriously that we were awarded status as a “Société à Mission”, or company with a social mission, by the French government. We know we can’t tackle a global problem without a globally representative team so we are committed to embedding diversity, equity and inclusion principles in every aspect of our organization. But more importantly, being One Loving & Free Spirited Tribe is in our DNA as it is one of the five foundational values of our company since we got started way back in 2014. We are committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives. We know our lofty goals cannot be reached unless everyone has a seat at the table along with the resources and opportunity to grow.