IT Application Support

• Are you an IT guru with a solid working knowledge & understanding of ITIL 4.0?
• 9-month short-term contract with possibility for extension
• Fulltime fixed-term contract, based at North Plympton

Short Summary: Join as an Application Support Specialist, providing ITIL-driven support in a fast-paced manufacturing environment! Apply today!

About Us

Philmac has been operating for over 90 years and developed a reputation as the leading global innovator for the connection and control of water and energy. A reputation built on decades of experience and investment in cutting-edge technology – as evidenced by our recent $10 million machinery upgrade.  

This award-winning facility features some of the most advanced injection moulding and robotic assembly equipment available. 

About the role

We are seeking an experienced IT Application Support to join our team on a short-term contract, reporting to the IT Director. In this role, you will support the Philmac business operation, leveraging your technical expertise to ensure the seamless performance of application support.  

This position has become available due to an internal secondment and is crucial in supporting an upcoming change project

About you 

• Proven experience in application support, ideally in a manufacturing environment.
• Strong knowledge of ITIL frameworks, with strong incident and problem-solving abilities.
• Excellent communication skills for engaging both technical and non-technical stakeholders.
• Internal stakeholder management experience, with a focus on SLAs and continuous improvement.
• Intrinsically motivated, resilient in the face of challenges, and a strong problem-solver, dedicated to delivering high-quality solutions in a dynamic environment.
• Proficiency with ServiceNow or similar ITSM tools.
• Active Directory and CISCO Meraki.

Why join us? We care …

• You will enjoy working for a business that is conscious about what we do, how it operates and our impact on the environment
• Enjoy the freedom of hybrid and flexible working arrangement
• Annual bonus based on performance for eligible employees
• Employee Assistance Program access for you & your immediate family
• We take it further with our Employee Recognition Programs and Service Awards
• A tailored career development opportunities at home and abroad
• Opportunity to join our women mentoring programs
• Diversity, equity, and inclusion is close to our heart as a global business, you will have the opportunity to join the DEI council
• A safe work environment with a strong focus on "Go for Zero"

Who we are

With the Aliaxis group as our parent company, we are part of one of the world's largest global networks to bring solutions to the world's water challenges.  

Aliaxis exists to bring solutions to the world's water challenges and accelerate the transition to clean energy. We are a global leader in high-quality piping & fitting solutions for use in building, infrastructure, industrial and agricultural applications across the globe. Over 15,000 people work for us in more than 40 countries with 80 manufacturing sites.

Aliaxis has embarked on a positive journey with its “Growth with Purpose” strategy, implementing ambitious, urgent actions for sustainability and innovation that will pay off in the short term.

We are looking for passionate people that want to be part of our journey and embrace the behaviours that we stand for:

• We Dare to challenge the status quo, to innovate and to learn fast
• We Care for the environment, our customers and each other
• We Deliver by taking accountability for our decisions and actions