Store & Field Lead - Arnhem

24 days ago
Full time role
In-person · Arnhem, GE, NL... more

Are you ready for your Swapfiets adventure

Hi, we are Swapfiets! 👋 The bicycle subscription where you are always assured of a working bicycle. Our mission? Making cities more livable and sustainable under the motto 'buy less, use more'.

Do you recognize yourself in this?

Your goal? Very simple: you make our members and colleagues super happy! Swapfiets stands for Service, with a capital S. You make sure our members in Arnhem experience our great service every day. You are a frontrunner when it comes to delivering service and you set a good example for your team.

Your responsibilities

  • You are responsible for the daily store & field management in Arnhem

  • You spend approximately 50% of your time in the shop to greet customers and be a part of the Swapper team

  • You manage a service team (our so called Swappers) with different responsibilities (Store, Field, repair, and bike hunters), and train them to deliver top notch customer service

  • You take care of the on-boarding and off-boarding of new team members and think along to make this process even better

  • You are the face of the Swapfiets Store & Field service in the Arnhem region and ultimately provide epic service to our customers

  • You are the link between the Swappers, our members and the District Manager of your area

  • You are responsible for local HR and recruitment

  • You create and run local marketing activations to increase brand perception in your city

Your profile

  • You speak English on a (near) native level and it would be a big benefit if you speak Dutch

  • You ideally have a driver’s license

  • You’ve got an amazing customer focus and know how to put a smile on our members’ faces

  • Affinity for bikes - prior bike mechanic experience is a plus, but not mandatory (we teach you everything you need to know!)

  • You prefer to work independently and can therefore make the right decisions

  • You feel good about your day when every member got great service and your team worked hard and was motivated

  • With your help everybody knows what to do, you always communicate clearly and honestly

  • You live in Arnhem and you know the city like the back of your hand

What Swapfiets offers you

  • Your own Swapfiets (lend-lease) 🚲!

  • 30 days of annual leave (plus bank holidays)

  • A discount on your Urban Sports club membership

  • Private health insurance

  • A solid pension scheme

  • MacBook or a Windows laptop (what you prefer)

  • Lots of responsibility, challenging work, and friendly colleagues

  • Learning programs developed by our L&D department

  • Lots of workshops and inspirational talks

Pedalling Towards Inclusivity at Swapfiets! 🚲
At Swapfiets, we believe in the power of diversity and inclusivity. While we are proud of the progress we've made, we acknowledge that we still have work to do to create the inclusive environment we envision. We are committed to continuous growth, learning, and fostering a workplace where everyone's voice is heard and valued. Join us on our journey to make Swapfiets an even more vibrant and inclusive community.