Customer Success Manager

Are you ready to fight climate change? We just raised a $30 million Series B from Coatue (early backer of Apple, Tesla, and Rivian) and actor Robert Downey Jr (aka Iron Man). Did you know buildings contribute to over 40% of the global carbon emissions? Our web-based SaaS toolset, helps design teams rapidly decarbonate the building design process by automating energy, daylight, glare, cost, and more with machine learning. Last year we offset enough carbon to save 171,000 lives and 5x more carbon than Tesla. Join our fast-growing team to help save the planet!

Are you ready to fight climate change? We just raised a $30 million Series B from Coatue (early backer of Apple, Tesla, and Rivian) and actor Robert Downey Jr (aka Iron Man). Did you know buildings contribute to over 40% of global carbon emissions? Our web-based SaaS toolset, helps design teams rapidly decarbonate the building design process by automating energy, daylight, glare, cost, and more with machine learning. Last year we offset enough carbon to save 171,000 lives and 5x more carbon than Tesla. Join our fast-growing team to help save the planet!

Who You Are: Someone who is seeking to use their Customer Success skills in a way that positively impacts environmental change.

Who We Are: We're willing to rethink everything to get buildings to net-zero carbon. We think differently and holistically about the architecture, engineering, and construction space. We use science, care about others, and speak the truth about climate action.

Here's what you will do day to day 

• Onboarding new users to the platform 
• Proactive outreach to your portfolio of members by phone and email; impeccable prose is required 
• Schedule and lead check-in meetings for existing customers needing ongoing training. 
• Identify opportunities to increase revenue with existing customers. 
• Collaborate with sales and technical team to provide the customer with amazing experience.  

If you can answer "yes" to 8 or more of the following, then we want you to apply! 

1. Do you have previous experience in a SaaS environment in client success, implementation/delivery or account management? 
2. Do you have excellent interpersonal skills? 
3. Do you have excellent e-mail communication and presentation skills? 
4. Do you have experience in managing change and adoption of new technology? 
5. Are you a motivated self-starter who is driven to achieve objectives? 
6. Do you have a solution mindset, organizational skills and disciplined execution? 
7. Are you able to effectively work both independently and collaboratively with a cross-functional team? 
8. Are you highly adaptable and flexible? 
9. Do you have experience working across and prioritizing multiple projects and tasks at the same time? 
10. Do you have the desire for continuous improvement and learning? 
11. Do you care about Climate Change?  

What’s In It for You:

1. 100% Employer Paid Health insurance
2. Vision and Dental benefits
3. Employer-paid public transit pass and biking stipend
4. Competitive Pay
5. Work-Life Balance
6. Onsite Gym membership 
7. Hybrid Work 
8. Paid time off and holidays
9. Snacks, beer, team events 

Cove.tool is proud to recruit and hire talented people from a wide variety of backgrounds and experiences. We do not discriminate on the basis of race, color, national origin, gender, religion, sex (including pregnancy, sexual orientation, gender identity or transgender status), age, or disability.