Intern / WS - Customer Excellence (m/f/d)

Your tasks

• Supporting the further development of key initiatives in the area of Customer Excellence, particularly the expansion of the NPS tool and other initiatives in collaboration with the Head of Customer Excellence
  
  
• Analyzing customer feedback, product usage, and Net Promoter Score (NPS) to derive data-driven recommendations for action
  
  
• Identifying potential areas for improvement in existing processes and developing new approaches to enhance customer satisfaction
  
  
• Collaborating closely with internal teams, particularly from Product, Tech, and Sales, to improve the overall customer experience

You'll fit in great if you have
Personal:

• Proactive, professional, and customer-oriented
  
  
• A team player with the ability to work independently
  
  
• Self-driven with the desire to make a real impact
  
  
• Solution-oriented and motivated to bring in new ideas
  
  

Professional:

• Enrolled student in a business-related, technical, or analytical degree program
  
  
• First experience in customer-facing teams (e.g., Customer Success, Sales, Consulting) is a plus
  
  
• Fluent in German and English
  
  
• Proficient in using Google Suite and CRM tools, preferably HubSpot
  
  
• Strong communication, organizational, and problem-solving skills

What we offer

• Entrepreneurial Freedom and Responsibility: Take the lead on projects with the freedom to innovate in a flat hierarchy. Your entrepreneurial ideas aren’t just welcomed—they’re essential and eagerly anticipated!
  
  
• Dynamic and Fun Team Culture: Join a motivated, performance-driven team that also values collective fun and activities like sports. Collaboration is key.
  
  
• Accelerated Growth and Learning: Experience the dynamic world of an early-stage startup and work closely with Jasper, our Head of Customer Excellence. We push you to constantly expand your comfort zone and foster continuous personal and professional growth.
  
  
• Real Impact on Climate Change: Play a crucial role in shaping the future of energy management and fighting climate change through your innovative work, we make our customers the pioneers of the energy transition.
  
  
• Well-Being and Agile Work Environment: Benefit from Wellpass membership subsidies, flexible working hours, remote work options, and regular 1:1s and retrospectives to ensure constant improvement and well-being. Experience the flexibility and support essential to entrepreneurial success.