BMS Engineer

Role: BMS Engineer

Reports to: Head of Onboarding  

Location: UK (Hybrid working) 

Grid Edge is an award winning AI company specialising in the energy sector. We are the AI that is powering commercial buildings to net-zero. We're on a mission to significantly reduce carbon emissions from commercial buildings, and we're seeking a passionate BMS Engineer to join our cause.

You'll be supported by a committed, high-performing team and equipped with the technology you need to succeed. If you're passionate about sustainability and eager to make a tangible impact, we'd love to hear from you.

We spend our days dealing with energy data for some of the most interesting commercial building operators. You will be part of the team responsible for gathering, organising and communicating information about our customer sites both internally to the software and data science teams and back to the customer. In this role, you’ll support the team extracting and managing data to help build energy management products for our customers. Your role will be a conduit between Grid Edge and successfully deploying energy models for our customers. 

The BMS Engineer role is critical in supporting the onboarding team in deploying to customer sites and enabling Grid Edge on those buildings. You will be responsible for all technical aspects of the onboard across your assigned projects, focusing on data egress and hardware and comms enablement of buildings where required. 

This is a high-paced, reactive role where you will be exposed to a wide range of business and commercial customers. The work will be varied and you will be given the opportunity to take on strategic development to improve the efficiency of our products focussing on hardware and installation improvements. 

We are looking for someone who will deliver a great onboarding experience for our customers and also ensure our data is consistent and accurate. We are looking for an enthusiastic problem solver, someone who loves to take initiative, and thrives in a fast-paced and varied environment. 

How you will track your success: 

● Successful enablement of Grid Edge smart building solutions to time, cost and quality 

● Potential efficiency gains identified within first 60 days 

● Customer Onboarding CSAT 

● Hardware and install improvements 

What you will do (Key Accountabilities): 

• Installation Surveys, configuration, and maintenance of BMS equipment - mainly with the Tridium Product range and mobile connectivity devices for GE Service delivery. 
• Client and contractor training and onboarding
• Conduct routine inspections and preventive maintenance on BMS components.
• Troubleshoot and resolve issues related to BMS functionality and our iOT based service
• Collaborate with cross-functional teams to integrate BMS into overall facility systems.
• Successfully complete efficient pre-sales assessments of new buildings. Document detailed site specific building knowledge required to allow us to successfully ingest data, set performance, comfort constraints and identify inefficiencies using data. Document how energy is used in the building subsystems we aim to optimise. Taking backups from BMS Systems and Review of Site Assets.
• Responsible for creating a robust delivery plan for assigned buildings with clear tasks, dependencies and accountabilities that is tracked daily through to successful delivery to time, cost and quality. Provide regular communication on delivery timescales to customers and key stakeholders. 
• Provide clear requirements, dependencies and support for contractors to successfully complete hardware installation and IT communication links back to Grid Edge in an efficient way. Proactively assist contractors with technical support during the installation process. Hold contractors accountable against their deliverables and communicate any customer impacting issues. 
• Aim to become the onboarding lead in ensuring data is egressing from client's system to Grid Edge. This will also include hardware and comms enablement of buildings if required.
• Provide clear data requirements, tools and processes to customers, partners, suppliers and the Grid Edge teams that enables easy integration of hardware data into the Grid Edge platform. Ensuring that all enablements adhere to Grid Edge product and data standards, enabling data ingestion to be as smooth and trouble free as possible.
• Document the layout of buildings and energy infrastructure to provide a detailed map of the incoming data set that is tagged successfully to the standard Grid Edge standards. 
• Responsible for pro-active management of third parties to ensure successful enablement of assigned buildings to time, cost, quality. 
• Take ownership and manage service escalations to a satisfactory conclusion, where hardware, communications, data structure or data tagging may be problematic. 
• Successfully train customer stakeholders on how to utilise the Grid Edge system successfully after building enablement is completed. Ensuring they have a contact point for the future and confidence in their first solo use. 
• Proactively resolve customer issues and follow-up any issues to ensure client satisfaction. ● Own and manage customer relationships from the point of sale through successful implementation. 
• Collaborate closely with other teams including Product Managers as well as with a wider team of Software Engineers, Data Scientists, UX experts to ensure customer satisfaction. 

Key Skills and Experience: 

Essential 

• Proven experience as a BMS Engineer is essential - Tridium a must with Trend exposure ideally
• In-depth knowledge of Building Management Systems and HVAC systems.
• Strong technical and problem-solving skills.
• Excellent communication and collaboration abilities especially with Sales/Growth function
• Relevant qualifications in engineering or a related field.
• Excellent customer facing skills
• Happy to visit clients sites (with occasional overnight stays ) 

Nice to Have 

• Experience in structuring data outputs 
• Networking and remote Sim based connectivity a real bonus as is exposure to JSON and MQTT communication
• Experience in facilities, building management or civil engineering (with buildings) 
• An interest or experience in the energy sector 
• Good general business acumen and commercial awareness 
• Experience communicating to different personality types, scenarios and managing high pressure scenarios. 
• A passion for technology and AI/ML 
• Innovative and take risks to create new processes and create efficiencies 
• Comfortable in giving and receiving constructive feedback 
• Comfortable working in a startup-like environment and love to experiment 
• Awesome team member. You know how to engage the relevant people to solve for problems and inspire people to take action
  

Our Values 

● Responsible 

● Open Minded 

● Customer First 

● Honest

What You Get:

• Salary Range: up to £50,000 full-time equivalent salary, dependent on experience
• Hybrid working
• Regular connection events at our Birmingham Collaboration Hub
• 26 days of flexible holiday allowance
• Flexible working hours
• Enhanced parental and family leave policies
• Income protection, life assurance and Healthcare schemes
• Pension scheme
• Volunteering and sustainable policies and opportunities

We care for our employees as much as we care for the planet, embracing diversity as an inclusive employer. Everyone's welcome, everyone's respected, and that's how we roll. We are always looking for individuals who bring something different to the team. Even if you think you don’t meet all the requirements, please don’t be put off from applying. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. We are an equal opportunity employer and we welcome people from all backgrounds.

Our UK office is two minutes walk from New Street Station in Birmingham. Although we expect everyone to be able to get to the office, we encourage flexibility that accelerates our mission. After all, we have a planet to save. 

Please note that we will not be using agencies for this role, all applications will be dealt with directly.