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Lead Product Manager - Raylo Business
9 days ago
Full time role
Hybrid · Remote · London, England, GB
Why We Exist
At Raylo, we’re on a mission to accelerate the move to a circular economy. The only way customers and manufacturers will make that shift is if it’s simple and cost-effective - this is where we come in. Our technology platform powers the lease-and-reuse of devices, making them more sustainable, accessible, and affordable.
We’re building a category-defining marketplace, making premium tech available via subscription for both consumers and businesses. With over 100,000 subscribers in the UK - and growth accelerating - we’ve proven the demand for a smarter, more sustainable way to access technology.
Raylo is a profitable, B Corp-certified company, driven by purpose and backed by leading investors including NatWest, Channel 4 Ventures, Macquarie, Octopus Ventures, and Telefónica. We’re also proud of our industry-leading customer satisfaction, with an Excellent 4.5-star Trustpilot rating from over 7,500 reviews.
If you're looking to make a real impact and be part of a high-growth, mission-driven team, join us at Raylo. Together, we’re not just reducing waste - we’re shaping the future of technology in a way that’s smarter, more sustainable, and built to last.
Our Core Values
💡 Be deeply curious – We thrive on innovation through diverse approaches, views, and people.
👟 Walk in your customer’s shoes – To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want.
🎯 Focus and execute – We have a big vision, but we believe in nailing the most important problems first.
💥 Be gritty – Only gritty teams succeed. Our individual ownership, passion, and perseverance mean we’re a team through thick and thin.
What to expect:
Reporting directly to our Chief Product Officer, you'll own and shape the product strategy for Raylo Business. Launched in October 2024, Raylo Business has already attracted hundreds of customers. While we've experienced rapid growth, we’re looking for the right person to elevate our product and take it to the next level. You’ll work in a talented cross-functional team—including Marketing, Strategy & Analytics, and Customer Success—to deliver growth through customer-centric product innovation and relentless optimisation.
What you’ll do:
Own product strategy & roadmap: Define, prioritise, and execute a clear product roadmap focused on growth, customer retention, and customer satisfaction.
Drive end-to-end product management: Lead product initiatives from discovery through delivery, prioritising features that deliver measurable business outcomes and delight users.
Cross-functional collaboration: Work closely with Marketing, Strategy & Analytics, and Customer Success teams to align objectives, streamline the customer journey, and maximise product impact.
Champion customer needs: Regularly engage with small businesses to deeply understand their needs, translating insights into impactful product enhancements.
Optimise and iterate: Use data, user insights, and rapid experimentation to improve product performance, driving user engagement and growth continuously.
How we do product development
- Understand users – We deeply understand user needs through continuous customer interaction and data-driven insights.
- Product discovery – We prioritise discovering and validating product ideas through prototypes and user feedback before committing resources.
- Ship daily – We rapidly iterate, experiment, and continuously ship value to our customers.
- Outcomes over output – We focus on meaningful business and user outcomes, not just feature delivery.
Who you are
- You're a customer-obsessed product leader passionate about building intuitive B2B products. You excel in fast-paced environments, thrive on cross-functional collaboration, and love turning customer insights into compelling product experiences.
Key experience and skills
- Product expertise: 5+ years in product management, strong technical background, ideally with a STEM degree
- Experience launching and scaling B2B products
- Experience working in a startup or scale-up environment
- Customer-first mindset: Demonstrated success in creating products that deeply resonate with business users, especially SMEs.
- Analytical & data-driven: Proficient in leveraging data analytics (Amplitude, Google Analytics, etc.) to inform strategic decisions.
- Cross-functional leadership: Proven ability to lead and inspire diverse teams towards common goals and measurable outcomes.
- Clear communicator: Strong ability to articulate product strategy, vision, and value propositions clearly and compellingly.
- Influence & communication: Exceptional ability to influence engineers and cross-functional stakeholders to drive alignment and deliver results.
We’re not looking for you to meet every point on this job description, please still get in touch if you think you could add value and do your best work here at Raylo. We'd love to have a chat and see if you could be a great fit.
Opportunities & Benefits
We are continuously improving and listening to our quarterly employee surveys to provide the best opportunities and benefits for our employees.
+ Share in Raylo’s success – Stock options for all employees
+ Get the latest tech – Exclusive Raylo device lease for employees
+ 33 days off, your way – 25 days + 8 bank holidays with full flexibility to use on the days that mean the most to you
+ Invest in your growth – L&D budget to support the skills you value
+ Fast-track your career – Two performance reviews a year
+ Family-first policies – 5 months full pay for primary caregivers, 1 month for secondary caregivers
+ Save big on childcare – Workplace nursery scheme for major cost savings
+ Perks on perks – Perkbox membership with discounts & wellbeing benefits
+ Good times, guaranteed – Optional quarterly socials, plus summer & Christmas parties
Hiring Process
What’s next?
Once you submit your application, our Talent Team will contact you if you have been shortlisted for the role for a Talent Screening call.
We set an exceptionally high bar at Raylo, and in return, we will aim to give you the best candidate experience possible.
If there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason, please let us know.
*As an FCA-regulated business, we conduct background checks (DBS and AML) on all successful candidates who are offered a position at Raylo during the onboarding process.
Diversity & Inclusion at Raylo
At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.
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