Continuous Improvement Manager

  • OVO Energy
  • Bristol, United Kingdom
  • Feb 08, 2022

Job Description

Location: Flexible in the UK

We’re making zero carbon happen

We’re OVO Group, a big family of companies united by a single vision: to get to zero carbon, fast.

We call this Plan Zero – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge?

Do great green things with OVO Energy

So much has changed since we launched in 2009. Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one.

Everyone belongs at OVO

Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences.

We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you.

Where in the world of OVO will I be working?

As Continuous Improvement Manager within the People Team, you’ll be working across the team to lead a review of all our end to end processes and create a plan to simplify every process whilst putting our employees experience at the heart of everything we do.

In this role, you’ll work closely with the People Services, Talent Acquisition and People Operations team. In addition, you will be working with departments across the business to support improving our employees' experience whilst also leading on resetting how we use Workday.

What will I be doing?

  • To map all the end to end processes across the People Services team and also to identify where the team interfaces with teams across the wider business.
  • Develop a roadmap for change initially focussing on the starters, leavers, payroll and benefits processes with the aim of ruthlessly simplifying the processes whilst also driving and improving the employee experience
  • Manage a small team to project manage and lead process improvement through employing process improvement methodologies and being able to be creative in your solutions
  • To work with key business stakeholders, and ‘LEAN champions’, to build a continuous improvement environment to support an ongoing programme of change
  • To lead and facilitate LEAN/process improvement based workshops to drive ideas and solutions
  • To support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within our processes and identification of better ways of working
  • To take ownership of change initiatives from identification through to project delivery
  • For each process that has been improved, develop a launch plan ensuring everyone is clear on their new accountabilities
  • Whilst leading the process ensure key stakeholders are kept advised on progress and key changes that impact them and their teams
  • To actively supervise project risks to foresee/identify potential problems and proactively identify solutions to address in advance
  • To ensure the business impact and project objectives/dependencies are continuously identified, reported on and managed
  • To complete post implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects
Key Targets/Measures of success
  • Roadmap for change has been developed
  • Workday improvements have been scoped and built into business plan
  • Core processes have been mapped
  • Clear accountability for specific processes improvement
  • New Starter, in-life and Leaver satisfaction rate

Is this the job for me?

You'll have proven expertise in a similar role where you have led large People change process improvement projects ideally for a People or HR function. You're a natural people person and an effective communicator - you thrive on problem solving and building collaborative relationships.

You’re confident when engaging with, and influencing, people of all levels across the organisation to support with embedding change initiatives.

Ideally you will have:
  • Demonstrated and thorough understanding of core People processes and People management practices
  • Experience of working with Workday and can explain processes they have improved working with this system
  • Strong project management experience
  • Customer centric - put the customer at the heart of what they do
  • Strong written and verbal communication skills which helps to build working relationships across multiple departments
  • Excellent problem solving skills, including the ability to identify root causes and impacts
  • Strong organisational skills - multitasking doesn’t phase you
  • You like to challenge the status quo to strive for progressive thinking at all times
  • Critical thinking, combined with key analytical and problem-solving skills
  • Ideally a CIPD qualification/Bachelor’s degree in Human Resources (or practical experience which provides the equivalent level of HR understanding)

Brilliant benefits for a world-changing team

Our people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home.

For starters, you’ll get 34 days of holiday (including bank holidays).

Then there’s Flex Pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here’s a taster of what’s on offer:

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home 
Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!


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