Dispatch Operations Associate

  • Voltus
  • Remote
  • Feb 11, 2022

Job Description

Are you passionate about the decarbonization of the electric grid? Are you interested in learning about how distributed energy resources play a critical role in the grid of the future? The Dispatch Operations team at Voltus is looking for an Associate who is passionate about delivering MWs to the grid during dispatch events. These events are called when the grid needs Voltus to take action, and the Dispatch Operations team quickly activates our portfolio of MWs in various programs across North America. In this role, you will become knowledgeable about grid operators and utilities in North America, you will interact regularly with large industrial and commercial energy users, and you will build a foundation of operations experience across diverse systems and processes. This rapidly expanding landscape requires constant scrutinization of our processes, systems, and tools to efficiently deliver on dispatches. You will have the opportunity to both lead tactical responsibilities and support strategic projects, and you will be part of an exceptional team that is laser focused on combating the climate crisis. We are a 24/7 team, and we are looking for Associates in Asia, Australia, Europe, Africa, and Pacific Islands because time zones in these regions provide strategic coverage during the North America "evening". The role is shift-based and your availability and reliability are a critical element to the success of the role; however, this role is remote, which means: no commute! We are looking for candidates who can work 8-hour weekday shifts between 6pm ET - 4am ET.

Primary Responsibilities

  • Maintain a state of readiness to receive dispatches from grid operators and utilities
  • Become an expert in executing dispatches across grid operator and utility programs in a designated region
  • Maximize customer participation in events through a dispatch management process that makes customer participation simple and successful
  • Support the optimization of customer site offers in real time and day-ahead markets
  • Lead seamless internal communication during dispatches, leveraging other internal team members in support of the shared goal for flawless dispatches
  • Capture lessons learned following a dispatch. Track and follow through on any customer inquiries or issues

Secondary Responsibilities

  • Own process documentation, internal and external, stakeholder communications, and customer readiness for a designated region
  • Create and deliver seasonal communications to customers
  • Schedule and conduct dispatch verification tests, which can include seasonal portfolio testing for market compliance
  • Ensure the collection of settlement data for customers
  • Ensure our customer contact information and curtailment plans are up to date
  • Take ownership of reporting tools and ad hoc analysis projects, supported by a fluency in at least one of Google Sheets, Python, and SQL
  • Monitor market participation and take necessary actions to ensure Voltus market compliance
  • Become an expert in dispatching and help lead a continuous training program


  • Bright, Gritty, and Good
  • Operations-minded
  • Reliable – this is a time-sensitive, quick reaction role
  • Ambitious and willing to learn quickly
  • Strong communicator
  • Self-motivated; bias for action
  • Disciplined
  • Well organized
  • Detail-oriented
  • Strong computer skills: comfortable working with a variety of web-based tools

At Voltus, we are proud to be an equal opportunity employer because we recognize that a diverse organization begins with a diverse candidate pool. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, age, sexual orientation, veteran status, disability status, or marital status.

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Drawdown solutions

Building Automation Systems, Building Retrofitting, Distributed Energy Storage, Grid Flexibility, Net Zero Buildings, Smart Thermostats, Utility-Scale Energy Storage, Utility-Scale Solar Photovoltaics