System Operations Manager

About Voltus
Voltus represents the "potential of us" to better manage energy through simple, cost and risk-free demand response programs. Our commercial and industrial customers generate cash by allowing us to maximize the value of their operational flexibility in energy markets.  We hire teammates who are bright, gritty, and good and who have a genuine passion for delivering a cleaner energy future and for working in a fast-paced, entrepreneurial environment.
The Role
Voltus is looking for a driven individual to lead our System Operations team as a Senior Salesforce Administrator. In this role, you will own the success of our Salesforce instance as well as other related applications including Taskray. Ownership means not only being the leading Salesforce expert within the company and handling administrative responsibilities, but also having an excellent understanding of the business and ensuring Salesforce evolves to meet our changing needs.
The role requires a deep knowledge of Salesforce and curiosity and excitement about how Salesforce can be used to solve day-to-day business challenges. The role will (initially) be ~80% Salesforce administration and implementation of best practices and improvements to the structure of our Salesforce instance; however, the role will also weave in elements of IT applications. Salesforce is our main data base for business users and we have additional critical applications that integrate with Salesforce. Applications such as Hubspot, Survey Monkey, Monday.com and more. We need a leader who is excited to build a small team as well as implement best practices with technology platform integrations and optimizing day-to-day business activities and requirements.
Success for this role will be measured by the timely completion of projects, user satisfaction, and the absence of process errors/bugs and data quality issues. The maintenance, standardization, and optimization of process and data within Salesforce is critical to achieving our mission and we need someone that is bright, gritty, and good to lead us in that effort.

Responsibilities

• Be our primary salesforce administrator which means:
• Managing Salesforce roles, profiles, sharing rules, workflows, and groups
• Building automations in process builder and flow
• Leading efforts to integrate new tools within the salesforce ecosystem
• Providing advanced support to users and troubleshooting issues
• Owning the Taskray add-on including managing users, renewals, and building templates/automations
• Staying up-to-date on the latest Salesforce improvements and communicating new functionality to the relevant internal teams


• Own our roadmap of Salesforce improvements
• This means prioritizing outstanding projects, communicating progress, and personally implementing some of the solutions
• Support other teams in maintaining Salesforce data quality by identifying points of failure and building reports to help proactively identify them
• Identify opportunities for improvement and optimizing day-to-day workflows that leverage Salesforce
• Be our Monday.com administrator. This includes managing users/permissions, upgrades, and renewals
• Create and maintain training materials and documentation for Salesforce, Taskray, and Monday.com
• Be ready to grow the team


• IT Application management
• Lead basic admin responsibilities for other company-wide 3rd party applications.
• Own the renewal process for many 3rd party application
• Lead evaluations for new 3rd party applications
• Work with finance to build annual budgets for 3rd party applications

Qualifications

• 5+ years of experience as a Salesforce Administrator, preferably in orgs with at least 100 users
• Salesforce Administrator certification
• Strong knowledge of custom objects, process builders, workflows, apex triggers, SOQL, validation rules, etc.
• Familiar with related Salesforce applications like Hubspot, DocuSign, DataLoader, ZoomInfo, etc.
• Experience or excitement to learn more about Monday.com, Lessonly, SurveyMonkey, ZenDesk and the integration opportunities with Salesforce
• Strong project management skills which allow you to prioritize, communicate, and execute effectively
• Ability to thrive in a fast-paced, high-throughput environment
• Communicative and collaborative approach to problem solving
• Ability to understand complex business needs and translate them into solutions within the Salesforce platform
• Maniacally self-initiated