Manager, Customer Operations Analysis

Impossible Foods was founded to transform the global food system and reduce the impact of climate change by making the world’s most delicious, nutritious, and sustainable meat, fish, and dairy — from plants.
Through the revolutionary work of our world-class R&D team, we’re inventing efficient, sustainable ways to transform ingredients from plants into meat, fish, and dairy foods that deliver all the pleasures and nutritional benefits consumers demand, without the negative environmental or public health impact.
Our flagship product, Impossible™ Burger, uses 96% less land, 87% less water and generates 89% less greenhouse gas emissions than conventional beef from cows. And the burger is just the beginning. We’re working on recreating every animal product, from chicken to fish, with plant-based ingredients that are vastly better for people and the planet. 
Impossible Foods has experienced spectacular growth over the last few years, and we continue to lead all aspects of the plant-based revolution – from discovery and innovation to commercial production and consumer education. We’re building an amazing team of brilliant, collaborative, mission-driven individuals who take pride in using their diverse skills to contribute to a better world. Our core values include leading with heart, thinking like scientists, and doing the right thing, and our employees embody these attributes in their work every day. 
Want to join the movement? You can help us solve the most urgent, important challenge facing the world today (and have fun doing it). Check out our job opening below:
Manager role that is responsible for driving the customer / channel strategy from development to execution in partnership with the Sales, Sales Finance and multiple Operations teams. This role will drive critical decision making on customer management and provide analytics and data visualization support to optimize the order to cash cycle, while enabling key metrics for on-time fulfillment and delivery to customers.

You Will

• Develop and validate operations trends - lead projects that provide feedback to collaborators and leadership with the goal of improving the customer experience
• Develop relevant reports and dashboards relating to customer order trends and order processing that help identify, prevent, and correct processing discrepancies.
• Suggest improvements to Standard Operating Procedures (SOPs) based on discrepancies and trends identified through operations analysis
• Work cross-functionally across a broad range of partners -- sales, logistics, supply planning, and demand planning—to automate processes and optimize customer operations
• Drive resolution of customer-related issues with internal/external business partners.
• Act as point of contact for field sales, sales operations and finance team for order inquiries
• Find opportunities and lead implementation of customer analyses that help establish policies with key customers
• Work closely with the supply planning team to meet a fill order rate of 99% across all Impossible SKUs
• Spearhead initiatives with 3PLs, including new product introduction readiness and order fulfillment optimization
• Partner with QA on customer feedback processes and field product quality issues
• Focal point to work with IT on EDI integration & validation testing for new customers.

You Have

• Masters degree (or Bachelors plus experience) in Operations, Business, Supply Chain or similar field
• Minimum 8+ years’ of experience in customer or equivalent cross-functional team facing roles, together with related operations experience. Experience working with sales and customers preferred
• Strong analytical skills including reporting / dashboard experience in Tableau, data warehousing, metrics development
• Experience in SAP-ERP, Oracle applications, O9, Anaplan or equivalent
• Must be a sophisticated spreadsheet user.
• Experience with various facets within operations including inventory, logistics, warehousing and product management
• Ability to cultivate teamwork & collaboration.
• Self-starter/learner that can drive cross-functional projects.
• Commitment to process improvement
• Experience and ability to work independently as a member of a virtual team

At Impossible Foods, safety is our priority. Our obligation to our employees (and their families and communities) includes providing a fully vaccinated workplace. It is widely recognized that vaccination is by far the safest and most effective tool for protecting ourselves and our community against the spread of Covid-19. For the sake of our employees, their families, and communities, Impossible Foods will require vaccination by February 1, 2022 for all US-based employees who are on-site at one of IF’s facilities or co-manufacturing facilities; are in a position that requires them to be in person with co-workers, customers, clients, or contractors; or are traveling on behalf of the Company, including attending any in-person Company-sponsored event.
Impossible Foods Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 
Depending on your location, the California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here: https://impossiblefoods.com/careers/notice. By submitting your application, you are agreeing to our use and processing of your data as required.
If the ability to work remotely is indicated, this role can be performed from any US state except for Alaska, New Mexico, Oklahoma, Hawaii, and Wisconsin.
This role is not eligible for Visa Sponsorship.