Marketing Manager - Smart Meters

Location - flexible - will need to travel to Bristol and/or London office once a week. 

We’re making zero carbon happen

We’re OVO Group, a big family of companies united by a single vision: to get to zero carbon, fast. 

We call this Plan Zero – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge?

Do great green things with OVO Energy

So much has changed since we launched in 2009.  Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one.

Everyone belongs at OVO

Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences. 

We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you.

Where in the world of OVO will I be working?

You’ll be working in the OVO Growth team across the end to end smart-meter customer journey, from appointment to installation. We're a small team of Marketing managers dedicated to bringing to life the benefits smart meters provide for our customers and helping them to get smart meters in their homes, whilst providing an excellent customer experience.

What will I be doing?

Each Marketing Manager owns and leads several CRM strategies delivering insight driven, tailored communications strategies. , along with having responsibility for some capability or channel developments that will benefit the whole team.

Key responsibilities include:

• Creating insight driven Customer and Contact Strategies to support business objectives
• Owning specific strategies that  increase  Smart meter penetration in line with regulatory commitment and targets
• Defining customer journeys together with the Marketing Automation teams, briefing them on requirements for data and touchpoints
• Briefing and challenging creative studio or external agency to produce best in class communications, and manage through the campaign delivery cycle - from review to approval
• Adopting a test and learn approach to continual optimise performance
• Working closely with team members across the group to define forecast and monitor and report on performance of individual campaigns and strategies
• Working with product teams to help deliver optimised conversion and a seamless booking experience
• Sharing knowledge and learning about owned strategies across  customer operations or other channel owners to enable well-rounded and customer-centric contact strategy
• Supporting on regulatory reporting to deliver evidence that supports our compliance with All Reasonable Steps (ARS) and SMICoP
• Being a customer champion and ensure the needs of vulnerable customers are understood and addressed

Is this the job for me?

You're confident managing different collaborators and complex business priorities, ideally with experience in the utility market. You will have great strategic, operational, technical and creative instincts, along with impressive organisation/ project management skills.

You're comfortable juggling multiple people's priorities to ensure that projects are delivered on time and on budget. You're passionate about getting things right for customers, ensuring that customer impacts are understood when operational and technical solutions are delivered. You'll be a great teammate who's meticulous, thorough and able to work well independently to solve problems and make decisions.

Even better if you have:

• Proven experience on CRM and developing Marketing Plans
• The ability to develop data driven customer contact strategies
• Experience in a regulated industry (e.g. energy, finance) or with functions such as billing, operations or customer services would be desirable but not essential
• Knowledge of SalesForce MarketingCloud or similar data-led email platforms would be helpful
• Strong interpersonal skills with the ability to build good relationships with team members
• The ability to respond quickly and decisively to requirements
• The ability to work effectively in a fast-changing environment
• A fast learner with an optimistic outlook.

Brilliant benefits for a world-changing team

Our people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home.

For starters, you’ll get 34 days of holiday (including bank holidays).

Then there’s Flex Pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here’s a taster of what’s on offer:

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home 
Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans 

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!