FunctionIT<h1>Our Company</h1>We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ­– can focus on achieving the incredible with data.   If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth.  We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.<h1>Job description</h1><div>Hitachi Vantara is looking for a Shift Lead, Global IT Service Desk to lead a team of Service Desk Technicians supporting employees across the globe. Key Responsibilities<ul><li>Lead and support a team of IT Service Desk professionals in Kraków.</li><li>Ensure high-quality IT support through phone, chat, and ticketing channels.</li><li>Manage critical incidents and provide Level 1 technical support.</li><li>Monitor service levels and ensure employee satisfaction.</li><li>Drive continuous improvement of service desk processes and performance.</li><li>Promote a customer-focused and service-oriented culture.</li><li>Collaborate with IT, Operations, and business stakeholders worldwide.</li></ul> Requirements<ul><li>Experience leading an IT Service Desk or technical support team.</li><li>Strong customer service and incident management skills.</li><li>Ability to work in a fast-paced global environment.</li><li>Excellent communication and stakeholder management skills.</li><li>Passion for continuous improvement and team development</li></ul> This position reports to the Global Service Desk Manager, Employee Support and offers the opportunity to play a key role in supporting Hitachi Vantara's global workforce.</div><h1>About us</h1>We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.<h1>Fostering innovation through diverse perspectives</h1>Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.<h1>How we look after you</h1>We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world&rsquo;s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries.

Service Desk Shift Lead

FunctionIT<h1>Our Company</h1>We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ­– can focus on achieving the incredible with data.   If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth.  We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.<h1>Job description</h1><div>Hitachi Vantara is looking for a Shift Lead, Global IT Service Desk to lead a team of Service Desk Technicians supporting employees across the globe. Key Responsibilities<ul><li>Lead and support a team of IT Service Desk professionals in Kraków.</li><li>Ensure high-quality IT support through phone, chat, and ticketing channels.</li><li>Manage critical incidents and provide Level 1 technical support.</li><li>Monitor service levels and ensure employee satisfaction.</li><li>Drive continuous improvement of service desk processes and performance.</li><li>Promote a customer-focused and service-oriented culture.</li><li>Collaborate with IT, Operations, and business stakeholders worldwide.</li></ul> Requirements<ul><li>Experience leading an IT Service Desk or technical support team.</li><li>Strong customer service and incident management skills.</li><li>Ability to work in a fast-paced global environment.</li><li>Excellent communication and stakeholder management skills.</li><li>Passion for continuous improvement and team development</li></ul> This position reports to the Global Service Desk Manager, Employee Support and offers the opportunity to play a key role in supporting Hitachi Vantara's global workforce.</div><h1>About us</h1>We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.<h1>Fostering innovation through diverse perspectives</h1>Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.<h1>How we look after you</h1>We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

Service Desk Shift Lead

About the Job

About the Company

HITACHI ENERGY

Similar Jobs

IT Support Engineer (all genders)

IT Support Engineer (all genders)

Site Reliability Engineer

Site Reliability Engineer

Technical Support Engineer - GCSS Global

Technical Support Engineer - GCSS Global

Service Desk Engineer

Service Desk Engineer

IT Support Engineer

IT Support Engineer

(IT) Job Onsite Technology Support Specialist

(IT) Job Onsite Technology Support Specialist

Service Desk Lead 68939

Service Desk Lead 68939

IT Service Desk & SLA Operations Manager

IT Service Desk & SLA Operations Manager

Platform Management Support Analyst (69062)

Platform Management Support Analyst (69062)

IT Service Performance Analyst

IT Service Performance Analyst