<div><div><span style="font-size:11.0pt;">Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries.</span></div><div><br><span style="font-size:11.0pt;">Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future!</span></div><div> </div><div><span style="font-size:11.0pt;"><span style="border:0.0px;font-style:inherit;font-variant:inherit;line-height:inherit;font-family:inherit;margin:0.0px;padding:0.0px;vertical-align:baseline;color:inherit;">Must be available to work on-site at our Bangalore office</span><strong><span style="border:0.0px;font-style:inherit;font-variant:inherit;line-height:inherit;font-family:inherit;margin:0.0px;padding:0.0px;vertical-align:baseline;color:inherit;"> 5 days per week.</span></strong></span></div></div><div><span style="font-size:11.0pt;"> </span></div><div><span style="font-size:11.0pt;"><strong>What you will be doing</strong></span></div><div><span style="font-size:11.0pt;"> </span></div><div><span style="font-size:11.0pt;">Team Management</span></div><ul><li style="font-size:11.0pt;"><span style="font-size:11.0pt;">Lead and mentor supervisors to deliver results consistently</span></li><li style="font-size:11.0pt;"><span style="font-size:11.0pt;">Own Key Performance Indicators for your team, manage processes to achieve goals and motivate and train your team. Manage multi-layer squad and their performance through on-the-job coaching and mentoring</span></li><li style="font-size:11.0pt;"><span style="font-size:11.0pt;">Plan workforce management for optimal coverage, considering unknown operational challenges or sudden changes in staffing or coverage needs. Develop a business contingency plan for your team</span></li><li style="font-size:11.0pt;"><span style="font-size:11.0pt;">Create a fun-engaging-inspiring working environment that encourages personal responsibility, mutual support, trust, and respect</span></li></ul><div><span style="font-size:11.0pt;">Project Management</span></div><ul><li style="font-size:11.0pt;"><span style="font-size:11.0pt;">Strong track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to improve center efficiency and staff performance proactively</span></li><li style="font-size:11.0pt;"><span style="font-size:11.0pt;">Analyze support metrics and processes while developing more effective techniques and strategies as needed</span></li><li style="font-size:11.0pt;"><span style="font-size:11.0pt;">Create specific project plans with clear deliverables while managing deadlines and responsibly managing resources and risk</span></li><li style="font-size:11.0pt;"><span style="font-size:11.0pt;">Investigate low customer satisfaction scores and negative customer feedback, identify the root cause, and create an action plan for current and future resolutions</span></li></ul><div><span style="font-size:11.0pt;">Execution</span></div><ul><li style="font-size:11.0pt;"><span style="font-size:11.0pt;">Identify critical insights and provide improvement recommendations to product teams</span></li><li style="font-size:11.0pt;"><span style="font-size:11.0pt;">Identify barriers to operational excellence and develop new processes to increase efficiency among the team and the organization</span></li><li style="font-size:11.0pt;"><span style="font-size:11.0pt;">Identify recruitment needs from forecast models and work with recruitment to drive this end-to-end</span></li></ul><div><span style="font-size:11.0pt;"> Stakeholder management</span></div><ul><li style="font-size:11.0pt;"><span style="font-size:11.0pt;">Collaborate with different cross-functional managers</span></li><li style="font-size:11.0pt;"><span style="font-size:11.0pt;">Manage stakeholder internal and external communications; de-escalate customer relations and prevent churn through cross-collaboration and effectively manage expectations</span></li><li style="font-size:11.0pt;"><span style="font-size:11.0pt;">Process excellence</span></li><li style="font-size:11.0pt;"><span style="font-size:11.0pt;">Identify operational issues and help improve processes performance </span></li></ul><div><span style="font-size:11.0pt;"><strong>Who you are and what you bring</strong></span></div><ul><li style="font-size:11.0pt;"><span style="font-size:11.0pt;">Minimum of 7 years of professional experience in multi-channeled support environment with at least 4 years of experience directly managing an impactful team</span></li><li style="font-size:11.0pt;"><span style="font-size:11.0pt;">BE or BTech graduate preferred</span></li><li style="font-size:11.0pt;"><span style="font-size:11.0pt;">The role is for night shift</span></li><li style="font-size:11.0pt;"><span style="font-size:11.0pt;">The candidate should be open to working weekends as well</span></li><li style="font-size:11.0pt;"><span style="font-size:11.0pt;">Communicates clear and concise thoughts, both verbally and in writing</span></li><li style="font-size:11.0pt;"><span style="font-size:11.0pt;">Strong affinity for stakeholder management, strategic problem solving and driving action through data-driven insight</span></li><li style="font-size:11.0pt;"><span style="font-size:11.0pt;">Project management experience is a bonus</span></li></ul><div><br><div><span style="font-size:11.0pt;"> </span></div></div>

At Enphase, we think big. We’re on a mission to bring solar energy to the next level, one where it’s ready to meet the energy demands of an entire globe. As we work towards our vision for a solar-powered planet, we never lose sight of the three commitments that have guided us from the beginning: innovation, quality, and responsibility.
We’ve always pushed the boundaries of solar technology, ever since our founders took one look at a string inverter and knew they could do better. We’re still at it. We’re passionate about developing new technologies that make energy more intelligent, more connected, and more cost effective than ever before.

Mission
To deliver technology solutions that make clean energy affordable, reliable and accessible to all.

Values
We are experts in our discipline and love what we do
We are passionate about winning
We have high aspirations and set bold goals
We are enthusiastic about delivering the best customer experience
We are open, honest, transparent and respectful with our colleagues

Vision
The world's leading clean energy solution provider

We're changing energy. Come join us.

Manager, CS

<div><div><span>Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries.</span></div><div><br><span>Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future!</span></div><div>&nbsp;</div><div><span><span>Must be available to work on-site at our Bangalore office</span><strong><span>&nbsp;5&nbsp;days per week.</span></strong></span></div></div><div><span>&nbsp;</span></div><div><span><strong>What you will be doing</strong></span></div><div><span>&nbsp;</span></div><div><span>Team Management</span></div><ul><li><span>Lead and mentor supervisors to deliver results consistently</span></li><li><span>Own Key Performance Indicators for your team, manage processes to achieve goals and motivate and train your team. Manage multi-layer squad and their performance through on-the-job coaching and mentoring</span></li><li><span>Plan workforce management for optimal coverage, considering unknown operational challenges or sudden changes in staffing or coverage needs. Develop a business contingency plan for your team</span></li><li><span>Create a fun-engaging-inspiring working environment that encourages personal responsibility, mutual support, trust, and respect</span></li></ul><div><span>Project Management</span></div><ul><li><span>Strong track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to improve center efficiency and staff performance proactively</span></li><li><span>Analyze support metrics and processes while developing more effective techniques and strategies as needed</span></li><li><span>Create specific project plans with clear deliverables while managing deadlines and responsibly managing resources and risk</span></li><li><span>Investigate low customer satisfaction scores and negative customer feedback, identify the root cause, and create an action plan for current and future resolutions</span></li></ul><div><span>Execution</span></div><ul><li><span>Identify critical insights and provide improvement recommendations to product teams</span></li><li><span>Identify barriers to operational excellence and develop new processes to increase efficiency among the team and the organization</span></li><li><span>Identify recruitment needs from forecast models and work with recruitment to drive this end-to-end</span></li></ul><div><span>&nbsp;Stakeholder management</span></div><ul><li><span>Collaborate with different cross-functional managers</span></li><li><span>Manage stakeholder internal and external communications; de-escalate customer relations and prevent churn through cross-collaboration and effectively manage expectations</span></li><li><span>Process excellence</span></li><li><span>Identify operational issues and help improve processes performance&nbsp;</span></li></ul><div><span><strong>Who you are and what you bring</strong></span></div><ul><li><span>Minimum of 7 years of professional experience in multi-channeled support environment with at least 4 years of experience directly managing an impactful team</span></li><li><span>BE or BTech graduate preferred</span></li><li><span>The role is for night shift</span></li><li><span>The candidate should be open to working weekends as well</span></li><li><span>Communicates clear and concise thoughts, both verbally and in writing</span></li><li><span>Strong affinity for stakeholder management, strategic problem solving and driving action through data-driven insight</span></li><li><span>Project management experience is a bonus</span></li></ul><div><br><div><span>&nbsp;</span></div></div>

Manager, CS

About the Job

About the Company

EnPhase Energy

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